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"The staff was completely uncaring and unhelpful. There was no ventilation in our room. None at all. When I asked at the front desk I was told someone would take a look at it. When I asked again an hour later they said they called to have it inspected. When we got back from. dinner no one had been there. When I checked again with the front desk (in person since the phone did not work) I was told it was inspected and nothing was wrong. I was told that all of the rooms were the same temperature and it was suggested i sleep with the windows open. There was an obvious error code on the thermostat and all of the other rooms had their patio doors closed so I assumed their climate was working. So I was lied to twice by the front desk. And they were very smug and rude about everything. Even at check in. We have been all over the world in many hotels and have never been treated so poorly. Yes. The pool and location is great but does not even begin to compensate for the staff behavior at the price. This was our sixth visit to Portoroz and I will never stay at this hotel again. There are much better choices."

"Food was all fabulous! Buffet breakfast very good, everything very clean and staff wonderful! Great spot in Piran "

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"This is a beautiful property with a with a long history that’s worth looking into. The staff was fantastic. The rooms were beautiful however buyer beware during the time that we were there they had no air-conditioning and it was extremely uncomfortable and hot overnight. During the early evening, the town lost power had which caused alarms in town to go off all night long, which made it impossible to keep the windows open. I called the front desk and they told me that in April they don’t turn the AC on other than that. The food was fantastic. The breakfast buffet was excellent."

"We hope to come back again next year"

"Great hotel for families Outdoor pool Beach front Highly recommended "

"Dear travelers, be careful — you may end up getting something completely different from what you expected, and not in a good way. Let me start saying that the photos on the booking site and the actual accommodation is a completely different house. Instead of a cozy house, we spent 6 nights in an old, shabby cabin — with a bad smell, non-flushing toilets, and broken, outdated furniture. I don’t know who is responsible for the misleading photos — the hotel or ebookers.fi — but neither of them solved the problem. The hotel demanded an extra €550 if we wanted the house that was shown in the photos on the ebookers.fi website. Meanwhile, ebookers kept passing us from one support level to another, promising a solution in 24 hours, then 72, then 48... but in the end — silence. Our vacation was ruined. Our consumer rights were ignored. And no one cared. I absolutely do not recommend this campsite. Before and after our stay here, we stayed at wonderful campsites in the same region — with modern cabins, beautiful interiors, and proper facilities — for €20 less per night, or sometimes just slightly more expensive, but offering a completely different level of quality. Plus the only good playground was closed. At this campsite, you’ll end up paying 2–3 times more than it’s actually worth. Stay elsewhere."