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"Rooms clean and common areas. Free coffee should run longer in morning. Not a huge fan of the self check in. Seemed impersonal, do want to feel like someone was there and attentive."

"Windows wasn’t soundproof and it was verybut from the team was very helpful. hard to sleep through night also AC was so loud wasn’t very helpful. but from desk team was very helpful."

"We were welcomed and well cared for during our entire stay by Janell and Olenka at the front desk. Both concierges were friendly, attentive and knowledgeable about the hotel’s services and surrounding area; honestly, they made our stay at this delightful hotel just wonderful!"

"great frontdesk staff"

"The room was TINY but I guess that's to be expected in NYC. The shower water could never regulate and was usually scalding. It was very close to Times Square which was convenient and the staff was very nice. Overall, considering we only slept in the room, it was fine."

"Good"

"Staff are the best."

"What a wonderful experience. Staff was helpful and kind. We were offered a free upgrade from an interior queen room to a king city view. We were also selected for free room service breakfast. Easy check out process. Left our bags before check in to walk around the city. Highly recommend if you’re going to the city to see a Broadway show!"

"Clean and well run. Helpful and efficient staff. Excellent location, and user friendly (once you figure out the clever lifts system). One suspects its glory days were a few decades ago but a good budget solution for the area."

"Room was visibly dirty. I booked a Terrace room with jacuzzi and instead of letting us know that it was the “ off season “ for them in a 90 degree weather we had to find out ourselves. Very disappointing atmosphere."

"The staff was great. The location was great. My room was very comfortable, although showing a bit of wear and tear (knobs missing from lamps, a small tear in my bedspread, older and not particularly well-functioning soap dispensers in the bathroom). Just some little things that could have made a good stay better. And I really dislike the nightly "facilities fee." I know a lot of NYC hotels charge them, but they are ALWAYS irritating and seem like a bait and switch (the offered rate is not as low...

"Nice hotel"

"I was amazed by the bathroom and the bathtub spotless and cleanliness . The areas was very quite . I was surprised that there is no complimentary breakfast."

"Great city views, great access to site seeing. Comfortable beds. Clean rooms."

"Ok"

"Good location for many NYC sites. Rooms are dated, carpets in poor condition. Front desk staff was helpful."