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"Just a wonderful experience"

"Such a great bathroom! Lots of counter space, pull out open-front drawers, hooks to hang towels, big door & sink mirrors, properly elevated sink faucet & decent size sink basin & great lighting! All pretty simple but so few hotels manage it!"

"What impressed us first was the happy welcome by both men at the front desk. Sadly, these days that’s rare in the service industry. Too often the person at the front desk makes it seem as though you are bothering them, forcing them to work there, and they are miserable. Everything else was perfect during our one night stay."

"We had a good stay. Staff was amazing but the tub in the room wasn’t really clean had hair and the stopper was broken so had to use a washcloth to hold the stopper up not to collect water. The pull out sofa was uncomfortable and the blanket provided to go with it was not sufficient as my son was still cold. The heat stopped working on our last night there. The bistro and bar in the lobby were a plus and the kids enjoyed the pool!"

"Comfortable bed"

"Better tv maybe updated furniture bathroom"

"Couldn't find my reservation Then I canceled my reservation and they've kept the money. Wouldn't atay here for free lots of shady going on there BUYER BEWARE"

"Clean, nicely maintained hotel in the heart of downtown West Chester"

"Edited to meet posting guidelines: Close to shopping. Run down: hot water not available to rooms on the backside of the hotel. No plumbers on site. Ongoing issue. Safe in room locked. Locksmith not available onsite to open for new guests to use. Elevators breakdown miduse. Maintenance not available on site to remedy. Housekeeping available upon request only. Staff manually input room numbers. Cleaning missed as wrong room # written down. Breakfast is questionable. Eggs are made from powder....

"The Suite was spacious and clean. The bathroom was modern and clean as well. The Staff was very friendly and helpful. Overall a great stay."

"I have stayed in roughly a dozen hotels in and around Exton, this is the best I’ve been to. The staff is friendly, the rooms are quiet and comfortable, and the price is extremely reasonable. I would strongly suggest staying here if you have to book near here."