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"Great communication and a room upgrade which was a pleasant surprise. Well appointed, stylish room with comfy bed, a powerful shower and nice tea, coffee and biscuits. An eye mask and ear plugs were supplied as the only down side is there is noise from the street. The windows are sash and I expect can’t be double glazed. Probably not an issue unless you’re a light sleeper."

"A lovely historical place to stay convenient to the train stations and the attractions in the city centre of Worcester. We stayed in the Fleming room on the ground floor. Ear plugs were provided which were useful. The delivery bay for Asda is near by, and they did have an early delivery. "

"Roy was the manager on duty when we checked in and out. He helped carry one of our suitcases to our suite! He was awesome and helped out with some local areas to dine and visit. The suite was excellent, slippers and a robe waited our arrival, along with coffee, hot chocolate, tea and milk. Was very clean and a comfortable kind size bed. We loved it."