Good morning. I'm sorry for your bad experience with us. Our reception is always available from 8:00 a.m. to 3:00 p.m. in person and from this time we have an emergency and consultation telephone number that is posted at the entrance door and also in the reservations, where we always attend. We couldn't trace your calls so we think there was an error. The hotel is not inaccessible since it is located in the nerve center of Sóller. Again we apologize for your experience with us because we work every day with the sole reason that our guests have a good stay with us. We strive every day to be better. All the best. Abrir en el Traductor de Google • Enviar comentarios Traductor de Googlehttps://translate.google.es › ... Detectar idioma. Detectar idioma. inglés. español. francés. swap_horiz. español. español

Good morning dear customer. I will treat you politely as everyone should be treated. I, who was the one who answered the phone, phone that actually answered on the third call, my apologies, but never turn off. From the moment you formalized your reservation until you entered the hotel, I did not arrive within an hour. As for a lousy service, my sincere apologies. You seemed happy during your breakfast and at your farewell. Regarding the nonsense that he muttered, I actually told him on the phone that we had sent him the instructions as it had been. I try not to say a lot of nonsense but some escapes me. I am delighted to learn every day and to have dealt with you. All the best.

Buenas tardes señor Ulrich. Lamentamos muchos que su decepcion con nosotros sea porque pudimos hacer el cambio que ustyed nos exigio,debido a nu7estra clara politica de cancelacion. Normalmente incluso nos olvidamos de esta politica de cancelacion para el beneficio del cliente pero en su caso,no teniamos margen de tiempo. En cualquier caso,gracias por su opinion y seguiremos mejorando dia a dia. Un saludo.

Good Morning. Thank you very much for your comment. We work every day to give our clients the best of ourselves. All the best.

Good morning dear customer. We are very sorry that your stay with us was not as pleasant as you expected. Sóller is a valley between the sea and the Tramuntana, our climate is tropical and the humidity is very high at this time of year. That is why all our rooms have air conditioning with the option of a dehumidifier. We do not usually have criticism in this regard but we will work so that it does not happen again. Our maximum interest is the well-being of the guest and in that we work to improve day by day. Thanks a lot.

Thank you very much for your kind comment and high rating! We hope to welcome you soon again!

Thank you very much for you rating! We hope to welcome you soon again!

Thank you very much for your kind comment! We hope to meet you again soon!

Muchas gracias por su apreciación, es muy importante su opinión para nosotros. Dispuestos siempre a dar lo mejor para nuestros clientes es agradable recibir una buena critica. Que tenga un buen día.

Buenas tardes. Muchas gracias por su apreciación. Es siempre importante para nosotros. Que tenga un buen día.

Buenos días. Muchas gracias por su apreciación. Siempre es importante para nosotros el feedback con el cliente. Que tenga un buen día.

Thank you very much for choosing LLuna Aqua Soller. We are glad that you had a pleasant stay. We hope to see you soon. Thanks for your comment. Reception LLUNA AQUA SOLLER