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"Clean and friendly/helpful staff"

"Fabulous Staff. Entertainment was excellent. Luca I think the guys name was, he really got the crowd going. Excellent location. Right next to the beach. Food was good."

"Rating: 2/5 – Beautiful Beach, Disappointing Experience Overall This was, unfortunately, one of the more disappointing stays we’ve had. To start with the positive, the beach itself is absolutely beautiful and is easily the highlight of the property. The entertainment team was also a bright spot-they were engaging and did a great job, especially for families. However, beyond that, the experience fell well below expectations. Service overall felt unfriendly and not guest-oriented. While there were a few exceptions, many interactions came across as dismissive rather than helpful. For example, when we asked a simple question about dinner timing to plan around our young children, the response was surprisingly rude. The dining experience was also underwhelming. Food options were very repetitive, and there did not appear to be much effort to accommodate individual needs. Additionally, there were only two restaurants on site, which made the limited and repetitive menu even more noticeable over the course of the stay. Although the beach is stunning, it was disappointing that guests had to pay extra for beach beds rather than having them included. Small details like this added up and took away from what should have been a relaxing experience. Another inconvenience was the lack of transportation options—there was no readily available or reliable car service to help guests get around, which made things more difficult than expected. Overall, aside from the beach and entertainment, "

"Not our best holiday by far, can’t put my finger on it But everyone & everything was hard work, felt constantly you were doing something wrong.. The bookings all had to be done on app, for breakfast / lunch / dinner had to be placed night before & if you want to change it omg, it was like I asked them to redecorate!!! You were left standing waiting for table for at least ten minutes , when the place was half empty..( I know they were under staffed ) but I have cancer & a walking stick , which they could see but still left us standing.. The restaurants were all freezing , they left door open & the wind was blowing through & again when I asked them to close the door ( as you could see everyone else was freezing, they didn’t like it !! Breakfast a bird constantly flew in & was nibbling at the bread. The spa booking system the same , you walked to spa & asked to come in & ‘have you booked’ No because I didn’t know it would be cloudy & want to come in & keep warm… you should book first She says… so go to main reception to book in & they tell me to book at spa !!! We had a suite, which was nice but the balcony view was a high solid wall , so when sitting you couldn’t see through.. many other balcony’s had mesh walls, which would have been better. We asked for the my boys suite to have a sofa bed made up & they pulled out a single from under sofa ! The rooms were not emptied of empty bottles / coffee pods everyday.. The noise in bathroom from other toilets flushing was very loud. "

"Lovely wait and room staff"

"Nice hotel, very spacious rooms, comfy beds and bedding, decent food, very good animation team, nice pools. You'll need a car though to get to the beach and shops or be prepared to get taxis although I think there is a shuttle bus but not sure how often in runs."