Das Personal ist sehr freundlich und hilfsbereit.
Ein kleines Problem mit der Klimaanlage wurde innerhalb weniger Minuten behoben.
Alles ist gut erreichbar und in der Nähe des Haram in Mekka.
Das Frühstück ist mit 70 SAR pro Person recht teuer. Am ersten Tag hatte ich an der Rezeption nachgefragt, und die Dame sagte mir, es koste 30 SAR – was ich in Ordnung fand.
Am Morgen meinte jedoch ein anderer Mitarbeiter im Restaurant, dass es 70 SAR kostet.
In der Regel kann man aber auch draußen frühstücken – zu einem besseren Preis.
Liebe Grüße an die Damen in der Rezeption
Very nice location, walking distance to Haram, they have convenient coaster service which takes you from hotel door to haram gate every few minutes.
Very clean and spacious room.
Staff very friendly and co operative.
Breakfast is very good.
Love it.
Recommend it to anyone coming for Umrah.
Was very walkable to haram, only one hill may be difficult for the elderly in the heat. Otherwise nice and new facilities with pretty decent selection for the breakfast buffet. We got upgraded to a junior suite and it was very comfortable as always Hilton beds don’t disappoint. Only complaint didn’t get my double tree cookie tho🙈
Nice area, great hotel and not too far from Haram. Shuttle is available but there should be atleast 2 shuttle buses.
Staff was very courteous and helpful.
The bellboy lost my bag and I reported it to the front desk and manager 7-8 times and they kept buying time. Telling us to come later and they’re checking or working on it and we never found it.
I’m really upset with this hotel.
We also had to change rooms 2 times because the carpeted rooms smelt so bad and musty. I couldn’t properly breathe. I had to request a non-carpeting room. And finally I got a disabled room without carpets.