Hello Karla! How are you?Thank you very much for your review!! We are happy to know that you could enjoy our gift for checking online ;)Also, how nice you found the staff friendly and the room clean.We hope to see you very soon!!A hug!

¡Hola Francisco! ¿Cómo va todo?Nos pone muy muy felices saber que la atención del equipo fue excelente y que te gustó nuestra ubicación. Como tú dices estamos cerca de atractivos turísticos y de la estación de Atocha.También, qué bien que disfrutaste de nuestro desayuno y de nuestras bebidas de cortesía!!Nos alegra saber que a pesar del tamaño encontraste todo lo necesario para descansar en la habitación y que te gustaron nuestros playlist. Los puedes encontrar en Spotify con el nombre del hotel ;) Esperamos volver a verte muy pornto.¡Un fuerte abrazo!

Hello Wuyu, We are sorry to hear that the size of the rooms was not to your liking. Being a hostel, our rooms are small. We are sorry for any inconvenience this may have caused you, however, please know that we have more room types in case you give us the opportunity to welcome you again. Contact us and we will help you to get the best room that suits you. We hope to see you soon, Best regards,

Hi Aracelly, Thank you very much for your positive feedback. It really encourages us to keep improving!Also, thank you very much for highlighting our location. The truth is that it is great to have the Atocha station nearby ;) But what we like is that thanks to our team you had an amazing experience with us! We will help you as much as we can to make sure you have a nice memory of SLEEP'N. When you come back to Madrid, we will always be waiting for you with open arms at SLEEP'NBig hugs!!

Hola Christian!Muchas gracias por hacernos llegar tu opinión. Vuestras palabras las apreciamos un montón ;) Estamos muy contentos de que todo fuera excelente. Nuestro principal objetivo es que disfrutéis al máximo vuestra estancia y os llevéis un bonito recuerdo.En tu próxima visita a la capital, te esperamos con los brazos abiertos!

¡Hola Rodrigo! ¿Qué tal estás? Antes de nada, darte las gracias por compartir tu experiencia con nosotros. Vuestras palabras las apreciamos mucho. Estamos encantados de que SLEEP'N sea una excelente opción para ti. Esto nos indica que estamos haciendo las cosas bien ;) Cuando vuelvas por Madrid, alojate con nostoros. En SLEEP'N tienes tu segunda casa!

Bonjour Laura,Merci beaucoup pour vos commentaires. Votre avis est très important.Nous sommes très heureux que notre emplacement vous ait permis de visiter Madrid. De nombreux sites d'intérêt sont accessibles à pied, comme le Reina Sofia, juste à côté ! Mais ce qui nous réjouit le plus, c'est que le personnel ait été si attentif. Nous voulons que vous vous sentiez comme chez vous.Lors de votre prochaine visite à Madrid, nous serons heureux de vous accueillir à SLEEP'N à bras ouverts !

Hola Liliana!Muchas gracias por compartir tu opinión con nosotros.Estamos muy contentos de que tu estancia haya sido buena. Queremos que os sintáis como en casa. Esperamos volver a verte pronto. Un abrazo!

Hi Elizabeth, how are you?Thank you for sharing with us your opinion. Your words motivate us to keep improving every day. We are very happy to see that you found our staff so pleasant and the terrace so nice. There's nothing like ending the day up there having a coffee or tea, right? ;)We hope to see you on your next visit to Madrid. At SLEEP'N you have your second home!

Hi Nora, how are you?Thank you very much for sharing your opinion with us. Without your feedback, we wouldn't be here today :)We are very happy that you found our room so spacius and the staff so friendly. We want to help you in any way we can to make sure you have a nice memory of SLEEP'N.We hope to see you again on your next visit to Madrid. At SLEEP'N you have your home ;)

Hi Alla, how are you?First of all, we want to thank you for sharing your opinion with us. Feedback like yours really helps us to keep improving. We are delighted that the attention of the team has been so friendly and you were able to enter the room ahead of time. The truth is that, as you say, there is nothing better after a long trip. Our main goal is to make you feel at home :) Our location is ideal for getting to know Madrid. We have the main places of interest within walking distance, such as the Prado, 10 minutes away. Or, if not, we are also connected to the main means of transport.We are sorry that your stay was not ideal due to the external noise. We take note of it for future improvements.Best regards from the whole team!

Hi Susan,Thank you very much for taking a minute and sharing your experience with us. We hope you were very comfortable with us as we read that the staff was very helpful in your stay and the location was ideal for your sightseeing in Madrid.We hope to see you again in the near future!Best regards,

Hola Gabriela, ¿Qué tal estás?Muchas gracias por compartir tu opinión con nosotros. Vuestras valoraciones son muy importantes para nosotros. Estamos encantados de que el trato del equipo haya sido excelente. Queremos que os sintáis como en casa. Nuestra ubicación está ideal. Como tú dices, estamos a un paso de la estación de Atocha y de muchos lugares de interés.Cuando vuelvas por Madrid, no dudes en visitarnos, ¡te esperamos!

Hi Luis!Thank you so much for your review! we really appreciate it and we are so glad that everything was great in your stay with us including our amazing staff!We hope to see you soon!Best regards,

Hello Cesar ! How are you?We are happy to read such positive review about your stay with us! As you might have noticed, in SLEEPN Atocha the staff focuses on enhancing your experience visiting Madrid, since we treat our clients as our family and believe SLEEPN Atocha is everybody's home!Feel free to come back anytime soon, we will be looking forward to welcoming you again here :)Best regards,

¡Hola Teresa! ¿Qué tal?Muchas gracias por compartir tu opinión. Vuestras palabras las apreciamos un montón. Estamos encantados de que el trato del personal haya sido tan buena. Nuestro principal objetivo es que os sintáis como en casa.Nuestra ubicación está genial ya que estamos a un paso de los principales lugares de interés, como el Reina Sofía, justo al lado de nosotros.Esperamos que vuelvas muy pronto por Madrid y por SLEEP'N. Aquí tienes tu casa ;)

Hello Andrew!! How are you? :)Thank you very much for such a positive feedback!!We are very happy to know that you found the staff friendly, we hope that we helped you in everything you needed during your stay :)Also, how nice that you liked the room and you enjoyed the breakfast.We hope to see you again!!A hug!

Hello Elizabeth! How are yoy?Thank you so much for leaving such a positive review.It makes us very happy to know that you found our team friendly and professional and that you liked our location. :)Also, how nice that you enjoyed our complimentary drinks and that the air conditioning worked perfectly in the room.We hope to see you again :)A hug!

¡Hola Lizbeth y familia! ¿Cómo están?Muchísimas gracias por tomar unos minutos y dejarnos su valoración tan positiva :)Nos alegra saber que estuvieron a gusto y que les gustó el servicio.Esperamos volverlos a ver muy pronto.¡Un abrazo!

¡Hola Lizbeth y familia! ¿Cómo están?Muchísimas gracias por tomar unos minutos y dejarnos su valoración tan positiva :)Nos alegra saber que estuvieron a gusto y que les gustó el servicio.Esperamos volverlos a ver muy pronto.¡Un abrazo!

Hola Lizbeth y familia!! ¿Cómo están?Muchas gracias por volver y por dejarnos tu comentario tan positivo :)Nos alegra saber que les gusta el trato del equipo y que disfrutaron de nuevo de nuestro desayuno buffet. Un declicia ¿verdad? ;)Esperamos volverlos a ver de nuevo muy pronto!!!¡Un fuerte abrazo!

¡Hola Orlando!Muchísimas gracias por tu valoración.¡Un abrazo!

Hello Petra! How is everything going?We are glad to know that you liked our location and you were comfortable in the room :)We hope to see you very soon.A hug!

Hello Yachi! How are you?Thank you very much for your review. We are very happy to know that you enjoyed our complementary drinks and you found our staff very friendly :)We hope to see you very soon.A hug!

¡Hola Oniel! Muchas gracias por tu comentario! Lo apreciamos un montón y estamos muy contentos de haberte recibido :) Esperamos volver a verte pronto pronto!!Un cordial saludo,

Hello Elaine, good afternoon, Thank you very much for your feedback and your kind words to our team!!We are sorry to hear about the incidents that occurred regarding the beer tap that we have as a gift for our SLEEPR'S.Unfortunately, the tap had a technical problem that did not allow cold beer to come out and we did not feel we could offer it unless it was refreshing enough to provide a good service. With regard to your suggestion, we have forwarded it to Management in order to continue to keep improving our service. Again, we apologise for the inconvenience caused and hope you will come back next time. Best regards,

¡Hola Felipe!Muchas gracias por tu valoración :)

Hi Lily, how are you?Thank you so much for your review! We are very pleased that your stay was very good and mostly comfortable! Also, we appreciate your kinds words to our staff, we always look foward to give you the best service so you can have the best of experiences at SLEEP'N :)Hope to see you again next time!Best regards!

Hi Hongkun! How are you?Thank you so much for taking a little bit of your time and review your SLEEP'N Experience with us :) We are so glad that the breakfast was so good and delicious and the staff helped you in everything you need! That's why we're here for ! Best regards,

¡Hola Isabella! ¿Cómo estás?Nos pone muy contentos de que gracias a nuestra ubicación tu visita por Madrid haya sido fenomenal y lo hayas disfrutado todo al máximo. Gracias por compartir tu experiencia con nosotros y nada nos haría más ilusión que volver a verte en un futuro cercano, ya tienes una segunda casa acá en Madrid. Un saludo de parte de todo el equipo :)

HelloMichael how are you doing? Thank you for the feedback, it's very important for us.We're happy to see that you enjoyed your stay so much and that you found the staff to be so friendly.We hope to see you soon.

Hi Hing, Thanks for your review! Best regards, Vanessa

¡Hola Orestes! ¿Cómo estás?Muchas gracias por tu comentario, de verdad que nos alegramos mucho que tu estancia haya estado súper bien y esperamos que en una próxima oportunidad, podamos verte de nuevo ya que aquí en Madrid ya tienes una segunda casa :)Recibe un abrazo de parte de todo el equipo,

Hello Jo Hong, Thank you for letitng us know your opinion. Your words are our daily driving force.Also, thank you for highlighting our complimentary drinks. It is a detail that we have with you to recharge your energy after a long day enjoying the city!!We are glad you had a good stay and liked our facilities so much. It's all very nice, isn't it? ;)We hope to see you soon. Best regards!

Hola Francisco!Qué bueno que haya sido excelente tu estancia con nosotros. Esperamos que hayas podido disfrutar de cada rinconcito de SLEEP'N, especialmente de la terraza!Muchas gracias por tu valoración. Cuando vuelvas por Madrid, no dudes en visitarnos, te esperamos :)

Hello John, how are you?We're happy to see you have a good stay and you found our staff so helpful. We want to help you in everything we can to make sure that you have a great memory of SLEEP'N ;) We hope to see you again soon. A big hug!

Hello Frank! How are you?Thank you very much for your review.We are very happy to hear that you liked our location and that you found our staff friendly and helpful.Also, how nice that you enjoyed our complimentary drinks.On the other hand, we are sorry to hear that you found the room to be very small, It is true that the room you booked is the smallest we have. We have more spacious rooms and even with balcony that we encourage you to book the next time you come, which we hope will be very soon!!!A hug!

Hola Lizbeth, ¿cómo estás?Muchas gracias por compartir tu opinión con nosotros. Realmente vuestras valoraciones contribuyen a que podamos seguir mejorando :) Estamos encantados de que hayas tenido una gran estancia y el trato por parte de nuestro equipo haya sido excelente. Queremos que sintáis de SLEEP'N vuestra casa en Madrid.Esperamos poder verte muy pronto de nuevo. Un gran abrazo!

¡Hola Diana! Muchas gracias por tu valoración :)Nos pone muy contentos saber que todo ha sido de tu agrado y ha superado tus expectativas :)¡Les enviaremos a nuestro staff tus recuerdos que de seguro les hará mucha ilusión saber de ti!Mil gracias nuevamente por las recomendaciones, te esperamos muy pronto :)Un abrazo!

Hi Monica!Thank you very much for your comment and all your kind words :) We are very sorry that you couldn't get some sleep because of the noise, it's true that since we are in a centric street and have many restaurants and clubs nearby but we are always trying to improve our soundproofing system...Above all that, we hope your stay was good and you give us a second chance very soon :)We hope to see you again. A big hug :)

¡Hola Alfredo!Muchas gracias por tu valoración :)Pero por supuesto, siempre que vengas te recibiremos con los brazos abiertos porque ya eres parte de nuestra familia SLEEP'N :)Un abrazo de parte de todo el equipo !!!

¡Hola Pedro!Muchas gracias por tu valoración :)Esperamos volver a verte pronto!!Un saludo,

¡Hola Jose!Nos alegramos un montón que te haya gustado nuestro servicio de bebidas gratuitas, esperamos que haya sido toodo de tu agrado :)Esperamos que vuelvas muy pronto y seguir compatiendo experiencias con nosotros!Mil gracias y un saludo!

Hi Francisco! Thank you very much for your comment.We hope to see you again soon. A big hug :)

Hi Haresh!Thank you so much for your review! We are so glad you were able to enjoy SLEEP'N in all it has to offer!We hope to see you again very soon!Best regards,

Hola Harry! ¿Qué tal la vuelta a casa?Muchas gracias por compartir con nosotros tu opinión. Tus palabras son nuestra total motivación :) Asimismo, gracias por destacar la amabilidad del equipo. Queremos que se sientan como en casa!Te enviamos un fuerte abrazo!

Hi Harry!Thank you very much for your comment. We are glad that you had a good stay.When you come back to Madrid, don't hesitate to visit us, at SLEEP'N you have your second home!

Hola Ana!Muchas gracias por tu comentario. Sin vosotros, no podríamos seguir aqui. No hay nada que nos haga más felices que ver que lo primero a destacar sea a nuestro equipo. Queremos que os sintáis como en casa.Nos alegramos de que la habitación te gustara. Esperamos que hayas descansado bien :) En tu próxima visita a la capital, no dudes en visitarnos. Te esperamos con los brazos abiertos!

Hello Ruta, First of all, thank you for letting us know your opinion. Your comments are very important to us. In this way, we are very sorry for what happened to you. As we told you the day the incident happened, we are in a city and in a neighborhood with a lot of people, both locals and tourists. This has many more positives than negatives, but as in any other busy city, the presence of pickpockets is common. We always tell our clients to be very careful with their belongings, whether they are at the reception or out for a walk, to avoid situations like the one that has happened. As for our staff, we can assure you that at no time did they find your situation amusing, quite the contrary. As soon as the incident happened, we called the police and they told us that they could not come because they could not do anything. You would have to go to the nearest police station in case your backpack showed up.We are at your disposal for whatever you need.Best regards,

Hi Yaya, Thank you so much for your review :)Best regards,