Dear Graham,Thanks for letting us know regarding your stay. I'm sorry to hear about your unpleasant experience. Your feedback is valuable, and I'll make sure to pass it along to our management team for review. We strive to provide comfortable and spacious accommodations for all our guests, and it's disappointing to hear that we fell short in your case. We'll investigate the issues you mentioned regarding the room's condition and pricing to ensure that we can address them effectively. Thank you for bringing this to our attention.Kind regardsAna Sanz - Host.

Estimado Jorge Eduardo,Muchas gracias por dedicarnos unos minutos y compartir su magnífica valoración y comentarios. Es un verdadero placer descubrir que disfrutó de unos días agradables y que nuestro desayuno junta con las recomendaciones brindadas y nuestra privilegiada ubicación hicieron de su estancia una experiencia memorable. Nos vemos pronto. Un saludo.Laura Rodríguez - Experience Manager.

Dear Cristina,Thank you for your appreciated comments! We are pleased to hear that you have gotten the best of your holiday in our hotel. I’m happy to learn that you regarded our staff as splendid and that you enjoyed the breakfast.We would like to assure you that your safety is our priority. We are glad you liked the locked main door and understood that you can only access the lobby using your room key.Looking forward to welcome you Laura Rodriguez - Experience Manager.

Dear Jahanban,Thank you so much for your fantastic review! We're thrilled to hear that you had such an enjoyable stay with us in the heart of Madrid. Our team, especially Vanessa and her colleagues, takes great pride in providing exceptional service and ensuring that our guests have everything they need for a memorable experience.We hope to have the pleasure of welcoming you back for another 10/10 experience in the future!Kind regards,Laura Rodriguez - Experience Manager.

Estimada Krhisty,Gracias por sus comentarios tan positivos tras su estancia con nosotros en Petit Palace Chueca. Nos alegra saber que se han sentido a gusto y que la atención recibida por parte de todo el equipo del hotel haya hecho de su estancia una experiencia inigualable. Esperamos que nos visiten de nuevo muy pronto.Atentamente,Laura Rodríguez - Experience Manager.

Dear Heather,Thank you for your positive review! We're glad you appreciated our convenient location, cleanliness, stylish decor, and friendly staff.We look forward to welcoming you back!Kind regards,Laura Rodríguez - Experience Manager.

Estimado Jesús Carlos,Gracias por sus comentarios tan positivos tras su estancia con nosotros en Petit Palace Puerta del Sol. Nos alegra saber que se han sentido a gusto y esperamos que sus días con nosotros hayan sido inigualables. Esperamos que nos visiten de nuevo muy pronto.Un saludo cordial,Laura Rodriguez - Experience Manager.

Dear Islenis,Thank you very much for taking a few minutes to give us your wonderful review after your stay. We are glad that everything the hotel has to offer was to your liking and that you were able to make the most of your getaway to Madrid. We hope you will visit us again very soon.Laura Rodriguez - Experience Manager.

Dear Brunilda,We are grateful for your kind words and praise! We are very glad that you have mentioned our helpful staff, delicious breakfast, and the hotel cleanliness in your review. It's awesome that you felt more comfortable knowing you were in a conveniently located place. Your appraisal is important to us and we look forward to welcoming you on future visits.Kind regardsLaura Rodríguez - Experience Manager.

Estimada Cristina,Muchas gracias por dedicarnos unos minutos y compartir su magnífica valoración y comentarios. Es un verdadero placer descubrir que disfrutó de unos días agradables y que nuestro desayuno junta con las recomendaciones brindadas y nuestra privilegiada ubicación hicieron de su estancia una experiencia memorable. Nos vemos pronto. Un saludo.Laura Rodriguez - Experience Manager.

Estimado Ángel,Muchas gracias por dedicarnos unos minutos y hacernos llegar su magnífica valoración tras su estancia. Nos alegra que todo lo que ofrece el hotel haya sido de su agrado y hayan podido sacar el máximo provecho a su escapada a Madrid. Esperamos que vuelva a visitarnos muy pronto.Un saludoLaura Rodríguez - Experience Manager.

Estimada Sonia,Le agradecemos mucho por tomarse unos minutos para darnos su excelente valoración después de su estancia. Nos complace que hayan disfrutado de todo lo que el hotel ofrecía y pudieran aprovechar al máximo su escape a Madrid. Ojalá regrese a visitarnos pronto.Atentamente,Laura Rodriguez - Experience Manager.

Thank you for your positive feedback! We're thrilled you found our desk staff and breakfast service kind and friendly. Your mention of our clean hotel and convenient location is much appreciated. We look forward to welcoming you back in the future.Best regards,

Dear Jose,What a pleasure to read your opinion towards us! Thank you very much for your feedback, we're so glad you enjoyed a few days in our beautiful city and that you loved everything Madrid has to offer. We hope you can visit us again! Best regards.Kind regards,Laura Rodriguez - Experience Manager.

Dear Suzann,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced during the check-in process. It is our priority to provide an attentive service and we're saddened because we didn't succeed this time.On a positive note, we're delighted to hear that you enjoyed the fabulous shower and found the breakfast to be satisfactory. We also appreciate your acknowledgment of our convenient location.We genuinely hope to have the opportunity to welcome you back in the future, providing you with an improved and memorable stay.Best regardsAna Sanz - Host.

Estimado Cesar,Muchas gracias por dedicarnos unos minutos y hacernos llegar su magnífica valoración tras su estancia. Nos alegra que todo lo que ofrece el hotel haya sido de su agrado y hayan podido sacar el máximo provecho a su escapada a Madrid. Esperamos que vuelva a visitarnos muy pronto.Atentamente,Laura Rodriguez - Experience Manager.

Dear Juan,Thank you so so much for taking the time to give us the feedback about your stay. It's a pleasure for us to know that your stay was so amazing and that the staff was so so attentive. Kind regardsLaura Rodriguez - Experience Manager.Kind regardsLaura Rodriguez - Experience Manager.

Dear Jose,Thank you very much for taking some minutes of your valuable time to share your experience and for rating us so well. We really appreciate your feedback about your stay, and we hope that you enjoyed our hotel and our city in the best way possible. We're really happy that you enjoyed our breakfast and the attention you received from our staff was unbeatable, especially from Vanessa. We hope you visit us soon; we can't wait to have you back!Kind regardsLaura Rodriguez - Experience Manager.

Estimado Jorge,Gracias por haber depositado su confianza en nosotros y habernos elegido para disfrutar unos días de nuestra bonita ciudad. También le agradecemos que haya ocupado un minuto de su tiempo en hacernos llegar la valoración de su estancia. Nos alegra saber que se ha sentido como en casa y que todo el personal le ha ofrecido una atención excepcional, nos motiva muchísimo para seguir trabajando en esta línea. Esperamos recibirle pronto.Un saludoLaura Rodriguez - Experience Manager.

Estimado Carlos,Gracias de corazón por sus comentarios y por su magnífica valoración tras su estancia. Nos alegra ver que han disfrutado de unos días con nosotros y que gracias a nuestra privilegiada ubicación ha podido disfrutar de todo lo que Madrid tiene que ofrecer.Esperamos verle pronto.Un saludo,Laura Rodriguez - Experience Manager.

Dear Ram,Thank you for sharing your feedback with us. We appreciate knowing that you found our hotel's central location convenient for exploring Madrid's tourist attractions. However, we regret to hear that the room size did not meet your expectations and that the bed did not provide the comfort you were looking for.We take your comments seriously and will review them internally to identify areas for improvement. Guest comfort is of utmost importance to us, and we apologize for any inconvenience you experienced.Thank you for choosing to stay with us.Kind regards,Laura Rodriguez - Experience Manager.

Dear Albeyra,Thank you so much for your kind words! We're delighted to hear that you enjoyed both our excellent location and service during your stay. Providing a positive experience for our guests is our top priority, and it's truly rewarding to know that we met your expectations.We appreciate your choice to stay with us and look forward to welcoming you back in the future. Safe travels!Kind regards,Laura Rodriguez - Experience Manager.

Dear Alexander, Thank you very much for taking a few minutes to give us your wonderful review after your stay. We are glad that everything the hotel has to offer was to your liking and that you were able to make the most of your getaway to Madrid. We hope you will visit us again very soon.Kind regardsLaura Rodríguez - Experience Manager.

Estimado Jaime Arturo,Muchas gracias por dedicarnos unos minutos y hacernos llegar su magnífica valoración tras su estancia. Nos alegra que todo lo que ofrece el hotel haya sido de su agrado y hayan podido sacar el máximo provecho a su escapada a Madrid. Esperamos que vuelva a visitarnos muy pronto.Un saludoLaura Rodríguez - Experience Manager.

Estimado Jaime Arturo,Muchas gracias por dedicarnos unos minutos y hacernos llegar su magnífica valoración tras su estancia. Nos alegra que todo lo que ofrece el hotel haya sido de su agrado y hayan podido sacar el máximo provecho a su escapada a Madrid. Esperamos que vuelva a visitarnos muy pronto.Un saludoLaura Rodríguez - Experience Manager.

Dear Mercy,Thank you very much for taking a few minutes to give us your wonderful review after your stay. We are glad that everything the hotel has to offer was to your liking and that you were able to make the most of your getaway to Madrid. We hope you will visit us again very soon.Kind regardsLaura Rodriguez - Experience Manager.

Estimado Jorge,Muchas gracias por su valoración tras su estancia en Petit Palace Puerta del Sol. Es un placer para nosotros comprobar que sus días en Madrid han sido tan satisfactorios.Reciba un cordial saludo,Laura Rodríguez - Experience Manager.

Estimado Albeyra,Agradezco su tiempo al compartir su maravillosa evaluación después de su estancia. Nos complace saber que todas las comodidades del hotel fueron de su agrado y que disfrutaron al máximo de su escapada a Madrid. Estamos ansiosos por darle la bienvenida nuevamente en un futuro cercano.Atentamente,Laura Rodriguez - Experience Manager.

Dear JC,Thank you very much for taking a few minutes to give us your wonderful review after your stay. We are glad that everything the hotel has to offer was to your liking and that you were able to make the most of your getaway to Madrid. We hope you will visit us again very soon.Kind regardsLaura Rodriguez - Experience Manager.

Estimado Fernando,Le agradecemos que nos haga llegar su valoración tras su estancia en Petit Palace Puerta del Sol. Esperamos que haya disfrutado de unos días de descanso y haya podido disfrutar de la ciudad.Lamentamos sinceramente que haya tenido inconvenientes con la temperatura de su habitación durante su estancia en nuestro hotel. Apreciamos que haya compartido su experiencia con nosotros, ya que nos ayuda a identificar áreas de mejora.Entendemos lo importante que es disfrutar de un ambiente cómodo y agradable durante su estadía, y nos disculpamos por cualquier molestia que la temperatura excesiva haya causado. Hemos revisado nuestros sistemas de calefacción para asegurarnos de que estén funcionando correctamente y hemos tomado medidas para prevenir situaciones similares en el futuro.Si decide visitarnos nuevamente, estaremos encantados de recibirlo/a y asegurarnos de que su próxima experiencia sea mucho más agradable. Agradecemos su comprensión y le agradecemos por brindarnos la oportunidad de mejorar.Un saludo,Laura Rodríguez - Experience Manager.

Estimado Javier,Muchas gracias por dedicarnos unos minutos y hacernos llegar su magnífica valoración tras su estancia. Nos alegra que todo lo que ofrece el hotel haya sido de su agrado y hayan podido sacar el máximo provecho a su escapada a Madrid. Esperamos que vuelva a visitarnos muy pronto.Atentamente,Laura Rodriguez - Experience Manager.

Dear Delma,Thank you very much for taking some minutes of your valuable time to share your experience and for rating us so well. We really appreciate your high feedback about your stay, and we hope that you enjoyed our hotel and our city in the best way possible. We're really happy that you enjoyed our breakfast and the attention you received from our staff was unbeatable. We hope you visit us soon; we can't wait to have you back!

Dear Iliana,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you had an overall great experience and that Raquel made a positive impression on your arrival. We sincerely apologize for the issue you encountered with the humidity moldy stains on the bathroom ceiling. Your comfort and satisfaction are our top priorities, and we will address this concern immediately to ensure it doesn't happen again in the future. Your input helps us improve, and we appreciate your understanding.We truly value your recommendation and hope to have the pleasure of hosting you again in the near future. If there's anything specific you'd like us to address or if you have any further comments, please feel free to reach out directly.Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Kind regards,Laura Rodríguez - Experience Manager.

Dear Amit,Thank you so much for your feedback! We're so happy that you enjoyed a few days in our hotel and our beautiful city, we hope you took advantage of our privileged location to savor everything Madrid has to offer. We would be glad to welcome you again!Kind regardsLaura Rodríguez - Experience Manager.

Dear Loretta,First, let us thank you for taking the time to tell us all about your stay. We're glad that in general terms you enjoyed a few days in our city and that you took advantage of our location to take pleasure in all the amazing things Madrid has to offer. However, we would like to apologize for the noise. It's a busy time and we're in the center of the city but we're so sorry you didn't fully enjoy your time with us,Kind regardsLaura Rodríguez - Experience Manager.

Estimado Jose,Muchas gracias por dedicarnos unos minutos y hacernos llegar su magnífica valoración tras su estancia. Nos alegra que todo lo que ofrece el hotel haya sido de su agrado y hayan podido sacar el máximo provecho a su escapada a Madrid. Esperamos que vuelva a visitarnos muy pronto.

Dear Christopher,What a pleasure to read your opinion towards us! Thank you very much for your feedback, we're so glad you enjoyed a few days in our beautiful city and that you loved everything Madrid has to offer

Dear Guest,Thank you so much for your comments and your feedback. We're thrilled that you took advantage of our privileged location to savor all the incredible things Madrid has to offer. Kind regardsLaura Rodriguez - Experience Manager.

Dear Amestris,Thank you so much for your comments and your feedback. We're thrilled that you took advantage of our privileged location to savor all the incredible things Madrid has to offer. Kind regardsLaura Rodriguez - Experience Manager.

Estimado Jose,Muchas gracias por dedicarnos unos minutos y hacernos llegar su magnífica valoración tras su estancia. Nos alegra que todo lo que ofrece el hotel haya sido de su agrado y hayan podido sacar el máximo provecho a su escapada a Madrid. Esperamos que vuelva a visitarnos muy pronto.

Estimado Jose Ignacio,Muchas gracias por hacernos saber cómo ha ido su estancia con nosotros. Nos alegra saber que todo ha ido bien y esperamos recibirle de nuevo.Un saludo

Estimado Jesús,Gracias de corazón por sus comentarios y por su magnífica valoración tras su estancia. Nos alegra ver que han disfrutado de unos días con nosotros y que gracias a nuestra privilegiada ubicación ha podido disfrutar de todo lo que Madrid tiene que ofrecer. Le agradecemos que destaque la atención recibida por parte del personal, ha sido un placer ser sus anfitriones. Esperamos que nos visiten de nuevo.Un saludoLaura Rodríguez - Experience Manager.

Dear Mischa,Thank you so much for your feedback! We're so happy that you enjoyed a few days in our hotel and our beautiful city, we hope you took advantage of our privileged location to savor everything Madrid has to offer. We would be glad to welcome you again!Kind regardsLaura ROdriguez - Experience Manager.

Estimada Zoe,Muchísimas gracias por su buenísima valoración tras su estancia en nuestro hotel. Nos llena de alegría comprobar que su estancia en el hotel ha estado tan bien. Desde la limpieza de las habitaciones hasta la amabilidad de todo el personal. Esperamos recibirle de nuevo pronto.AtentamenteLaura Rodriguez - Experience Manager.

Estimada Maria, En primer lugar gracias por habernos elegido durante su estancia en Madrid. Nos alegra saber que ha tenido una magnifica experiencia y agradecemos que lo haya compartido ya que para nosotros es muy importante conocer la opinión de nuestros clientes. Nos alegra saber que su estancia con nosotros fuera agradable. Esperemos volver a verle en una próxima estancia en Madrid.

Dear Sylvie, Thank you very much for trusting Petit Palace Puerta del Sol for your last stay in Madrid and for sharing your great experience with us. It makes us very happy to know that you enjoyed your stay with us as much as possible and that we have exceeded your expectations, especially thank you for mentioning the central and fabulous location we have, I guarantee you that we will keep working every day to make every guest like you feel special with us and make them feel at home. It would be a pleasure to welcome you back very soon. Best regards, Renata Nardacchione - Guest ServicePetit Palace Puerta del Sol

Dear Sangyeol,Thank you so much for your feedback! We're so happy that you enjoyed a few days in our hotel and our beautiful city, we hope you took advantage of our privileged location to savor everything Madrid has to offer. We would be glad to welcome you again!Kind regardsLaura Rodriguez - Experience Manager.