The hotel, room, and breakfast were very good. But the advertised free shuttle from the airport was a disaster as it took nearly an hour and half for the bus to show up even after multiple calls to the hotel front desk who kept saying it will be there in 5 minutes. It was raining and 4 degrees outside. Then, the guy at the front desk wanted to charge me again for the rook when I had already paid in advance. Either offer shuttle service that can provide service to guests or just don't offer it. Need to train the front desk staff better.