Good size room with four poster bed and view over the courtyard. Plenty of hanging space. Decent size indoor swimming pool. Changing Rooms very hot, so went back to our room to shower.
My partner and I booked this hotel for a single night trip for my birthday in order to recharge in the country for a while and get away from the city, and unfortunately we left feeling like the hotel was the worst part of my birthday.
Having stayed in other hotels by this local chain before we had high hopes that the hotel would be organised, clean and a well needed break for the night, and a spot we could go to to go for a swim, relax and just enjoy the location.
The main area of the hotel is clean and well presented, so we were initially impressed, and the receptionist was helpful with advising where everything was and what we needed. Very quickly after arriving at the hotel we decided to go for a swim, and upon getting back to our room post-swim we realised our shower had no running hot water. This took 3 trips to reception to resolve and the keys we were given to other rooms didn’t work - when resolved the room was moldy, dirty, the carpet hadn’t been hoovered, the bathroom backsplash was half missing, and the paint everywhere was filthy. On top of all of this the communication was terrible and meant that we were rudely awoken at 8am with the cleaning team accessing our room, clearly not advised we had been moved. The experience completely ruined the birthday celebrations and given how lovely the other hotels in the chain are we were deeply disappointed.
Staff were great. Particularly one member of staff who was on reception when we arrived, in the bar when we came back later that night and then back on reception first thing in the morning. I cant recall her name but she was very helpful, extremely personable and a credit to the hotel.
We had a very enjoyable stay at the hotel, a bit of a problem with the room, but the staff moved us to another room, which was better, so great attentive service 👍👍
This is a great location for walking into Lyndhurst. Lovely staff and the room was clean. However, I do not like a shower curtain and the shower water pressure could do with a boost. We thought £16.50 was a bit steep for breakfast so went to a local cafe instead.
The staff were great but a few things not available eg red wine and draft beer. Room a little tired and very warm even with the window wide open and no heating on.
Enjoyed the stay as the forest is only a few steps from the door.
Would stay again and hope the niggles are straightened out.
Lovely quiet hotel with friendly staff and a lovely pool, which our 4 year old really enjoyed. So nice for us at a family not being restricted to certain times to use the pool too. Great location for visiting lots of fabuloys places in the area & less than a 15 min drive to Peppa Pig World.
Vanessa
เข้าพัก 1 คืน, ตุลาคม 2024
6/10 พอใช้
Teresa
เดินทางกับคู่รัก
7 ต.ค. 2024
ชื่นชอบ: พนักงานและบริการ
Lady on reception was excellent, friendly and efficient. Room was quite a good size and bed comfortable. We had water and tea making facilities but there wasn't enough toiletries for two people. Also bedside tables needed a deep clean.
Our door also didnt close we had to pull it which then made a loud bang. We also heard several other doors banging loudly. Good location to walk into town and visit New Forest.
The property was very tired and things virtually falling apart. Room was badly designed, bath plug doesn’t work, shower took ages to run. I am shocked how the