Very helpful staff and a beautiful property. The food was delicious and well organised despite social distancing at the moment. A great family room that the boys enjoyed very much. The only issue was it was slightly noisy near the road, so sleep was quite disturbed.
We were given a disabled room which was fine but shower pressure was non existent and the shower head was too low. Breakfast was good but took ages but staff were very apologetic for the wait.
Awful service. Waited 2 hours for our food when we were told its the best food and service in town from.the owner. No communication on why things were so late, after chasing we were informed no staff to cook in the kitchen.
After promised great home cooking and waiting 2 hours we receievd our dinner. The pie was like something from a chip small and not made from scratch. Warmed up in the microwave.
Also the room, again promised the best room loud traffic, creaking flopr boards and small bed. Next morning tills were down so gave us the wrong bill. I would not stay here, stay away.
We stayed one night in their family room, which is a very generous size. Lovely en-suite facilities, comfortable beds, friendly staff. There’s even a small outside play area. Breakfast wasn’t included, but was reasonably priced and they have excellent bacon! All in all very happy, and would stay again.
My daughter said it was beautiful, her and her husband thought the place was really lovely and throughly enjoyed there stay.
เข้าพัก 1 คืน, กันยายน 2021
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
ผู้เข้าพักจริง
20 ส.ค. 2021
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Room ok poor lighting in bathroom. Not cleaned properly when we arrived - (a part can of coke and sweet wrappers left under bed) "Very" noisy due to main road. Room not serviced after first night(stayed 2 nights) Food not good at all -overcooked and tasteless -cheap ingredients and not good value.
Had to book a time for breakfast but the table wasn't even laid up when we arrived and we then had to wait half an hour until we were served. Breakfast poor didn't receive what was ordered - poor quality and limited selection. Manager (?) very abrupt and not at all friendly - in desperate need of hospitality training! Would not recommend and definitely would not stay again.
Hosts were very friendly and efficient. Room was spacious and very clean. Bed was comfortable. It was a little noisy from traffic first thing in the morning but it did not keep us awake at night. The food was very good as was the breakfast.
Lovely stay, the room was comfortable and spacious. Great location for visiting many places in the Forest of Dean. We had both dinner and breakfast at the pub and both were very good with quality ingredients and large portions.
Other reviews comment on the grumpy Manager and sadly I have to agree. The staff , service and food were all good. But the owner Manager needs to learn about customer service. He rang us at 20.10 to tell us the kitchen was shutting at 20.30 which is very early. We made it on time even though there was a road closure diversion outside the Hotel which he would have known about. We quickly ordered food and in error my friend who does not eat pork did not read the menu in full and the burger came as standard with bacon.
Waitress was really understanding and said she would get another one, then grumpy pants came out and said as it was not their error he would have to charge us for another one. My friend said dont bother and we shared my dinner. We then decided not to have any more drinks and we went elsewhere for breakfast and we wont be going back next month when on business.
So he lost the revenue for extra drinks and two breakfasts and future bookings over the ingredients for one burger which would have probably been no more than £2. If the kitchen was not closing at a crazy early time for a Hotel we would not have been rushing and may well have noticed the bacon.
He is in the wrong trade but his wife, daughter and other staff were all very nice. Very good food cooked by his daughter, perhaps she should run the place and he should retire.
Pleasant staff, good selection of food. Breakfasts very enjoyable. Rooms are clean and well equipped, but thin walls do little to block out conversation and television sound from other rooms. Wifi was a bit iffy, but adequate.