โรงแรมใกล้มหาวิทยาลัย Loyola ชิคาโก, ชิคาโก

"Was very disappointed that our room was rented to another party before we arrived. I reserved a king bed room and we received a room with one queen bed (accessible bathroom). I don’t understand why the hotel would do this. When you make a reservation, if you haven’t cancelled the room, the hotel should hold that specific room for you. Why does the hotel have the option to give your room to someone else just because they arrive before you do? We received a small apology and vouchers for the...

"A nice hotel in a good location. The breakfast was good."

"The front desk staff was extremely nice and customer focused - but it ended there. The hotel is not well maintained, the shower in our room had a noticeable dip in the floor making it a dangerous event to shower, the sink faucet was loose so water continued to seep across the countertop, and it had the distinct smell of a nursing home. Beyond that the housekeepers clogged the halls with carts and huge bags of garbage and would have loud conversations, on speaker, outside your room door in the...

"The staff at hotel was friendly, respectful and responsive to our requests. The hotel is located in perfect location where we were able to walk and try different restaurants in the city using our stay. What bothers us a bit was that our bathroom has missing shower curtain and the lounge was too not sufficiently cool down for summer day."

"Customer service, room good"

"Very excellent service"

"this is the 3rd Citizen M Hotel which is exactly the the same as the first stay in Amsterdam and recently Boston. All are near identical so you know what you are getting, excellence at a great price and always a great location!"

"Everything is great as always. Spacious, clean and updated room. Nice executive lounge. Staffs have a very good service mind. Only complaint is sound insulation needs to be improved. Will be back again next year."

"Pool area was co-opted hy a large extended family reunion that froze out use of the hot tub completely and forced limited use of the pool due to excessive children running around. Bathroom had leaking toilet that would not stop running - no change of room offered or maintenance visit. Breakfast was low quality for the price offered (stale pastries, powdered reconstituted eggs, soupy oatmeal). Clean and quiet otherwise. Could do better in the area for just a little more money and I will choose...

"Great location."