"We enjoyed staying in your hotel during our vacation. Your staffs are very kind and helpful. Dinner is fantastic! That makes me and my family love Shizuoka and looking forward to go back to have that great time again. Private onsen with stars at night is memorable. I love everything, Thanks a lot."
"The place is a hidden gem! The atmosphere is so calming and the food is amazing. It is perfect for both couples and solo travelers! The only thing I can complain about is the heat in the onsen, but that is a me-problem😆"
"Staff were excellent. I found that I lost my passport when I was checking in. They helped to call my last hotel, seeked for their help to the room I stayed lastly, and arranged with them to send it back by courier. Thank you very much for their nice help.
BTW, the local "taksashi" crab at nearby restaurant is super super oishii!! Must try!!"
"Service was excellent. Stayed two nights here and arrived around 6pm on the first day by bus — Heda is a small town so taxis stop very early, I called the hotel and they sent a shuttle to come down and pick us up! They also offer to shuttle you places if you are not able to reserve meals, so if you plan to dine in the hotel definitely try and do it far ahead"
"The architecture was beautiful and sophisticated - Very Japanese and very clean. The rooms were the best we experienced in Japan. The food was impeccable. The Onsen was gorgeous. The service beyond five star. Yes go and experience this hotel it is truly amazing!"
"Tu en room was absolutely stunning with the private hot tub.
Don’t bother eating there though. It s a waste of your money.
The shuttle was very convenient to get to the train station and visit."
