Great location, but the hotel is 2-3 star, not 4 star. Mattress was like a futon, small scratchy towels, AC would not work below 74 (felt hotter), and a rather sparse breakfast.
The hotel room needs a deep cleaning. The carpet was dirty. The shower needs to be upgraded. The shower curtain has molds. We don’t even want to go in the shower nor seat on the toilet. The AC was not working. The breakfast was decent.
Maria
เข้าพัก 1 คืน, พฤษภาคม 2024
8/10 ดี
cesar, Jersey city
เดินทางกับครอบครัว
7 พ.ค. 2024
It’s clean and near the Basilica of the Holy Rosary and Grotto
It was decent property.
Only thing is that we didn't get a family room as requested but 2 twin rooms instead
sachin
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Marianne วันที่ 10 พ.ค. 2024
Dear Guest, Yes we upgrade you in two connecting rooms with more space and two bathroomsThis type of rooms are very convinient for family because bigger than family roomsThank you for your feedback
10/10 ดีเลิศ
Eileen
2 พ.ค. 2024
Ideally placed and staff were very good and friendly
The bed was comfortable and the room was clean. Nice view from the balcony in a quiet location. Easy walk to the sanctuary, lots of restaurants to choose from in the area. I didn’t get to eat at the restaurant in the hotel, as our stay was a short one. Would stay here again. Front desk staff was very friendly.
We were late and were afraid that we lost our room. But the service was amazing we were so tired and the room was given in a matter of minutes. Kudos to the front desk people. They also call a taxi cab on our return/check out.
The air conditioner was not working - in one room it started after requesting help but it went off during the night, and the other room did not work at all. Seems as the receptionist has some sort of control on it. This was very unfortunate.
Service and location were excellent. The reason I was not happy was the bed. It was literally a very thin mattress on top of a wood base. It was terrible. I’m sorry that the room was uncomfortable because other than that it was very nice
The location was ideal for walking to the Sanctuary of Our Lady of Lourdes. We felt safe walking back to our hotel after the night procession The noise level on our high floor end unit room was annoying. Loud conversations next door and in the hallways in addition to knocks on our door late at night made for some sleep interruptions
Our train was delayed and upon arriving to hotel the front doors were locked. A staff member opened them and got us checked in without any issues.
Perfect, centralized location for everything in Lourdes.