4/10 แย่
Sarah-jean
เดินทางกับคู่รัก
13 พ.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Let me start by saying we did end up having a good response from the hotel, and our issues were fixed(refunded). However, the issues should never have been there in the first place. I don't know if they are genuinely trying to trick people with the rooms they book, or if it was an Expedia double booking rooms situation. But we did not have a good experince at this hotel.
It should have been the best 3 nights of our trip, we paid for the best room in the hotel, the Executive King Suite. Upon check in we were given our keys, brought to our room, and quickly discovered it was not what we had paid for. The room should have had a separate seating area and a LARGE balcony. Honestly the balcony was the main selling point of the room for me. We knew there would be renos ongoing at the property, but were fine to overlook them as we had a beautiful, freshly renovated room.
I went to the desk to let them know it wasn't the right room, so they put us in another, slightly bigger room. When I complained I was told that the photos of the suites were misleasing and that "all of the executive rooms are the same", which is absoltely NOT the case. We stood on the balcony of the second room we were put in, and looked down into the balcony I had booked and paid for. A 300, 330, and 560 square foot room are not the same, I paid for the biggest and was put in the smallest, then told the room we did book was unavailable. Be wary you get what you pay for, even had to pay for wifi!
Sarah-jean
เข้าพัก 3 คืน, เมษายน 2024