Great location, a little noisy in the morning with someone banging on the wall around 7am above us like they were doing construction. Other than that enjoyed our stay
Valerie
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Andrea วันที่ 20 ก.พ. 2024
Hi Valerie,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!
8/10 ดี
Alyssa
19 ก.พ. 2024
Alyssa
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Andrea วันที่ 20 ก.พ. 2024
Hi Alyssa,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!
Hi Brian,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!
2/10 แย่มาก
Caleb
28 ม.ค. 2024
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
I’ll never stay here again. The staff acted like it was inconvenient to be helpful, they make you feel like a problem. Save your money and go literally anywhere else!
Caleb
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Andrea วันที่ 29 ม.ค. 2024
Hi Caleb,Thank you for staying with us and sharing your review. Please reach out directly with specific feedback so that we can leave you with a better impression.
Good location to arena. Nice hotel, clean and friendly staff. As far as rooms: could use a bit more light. Kind of dark when trying to read. I wish you offered hand lotion in room. Wish you had more food options at hotel.
Dave
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Andrea วันที่ 22 ม.ค. 2024
Hi Dave, Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!
4/10 แย่
Maria
19 ม.ค. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Maria
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Andrea วันที่ 20 ม.ค. 2024
Hi Maria,Thank you for staying with us and sharing your review. Please reach out directly with specific feedback so we can leave you with a better impression.
The service was great! Clean beauty lobby. Our room was a a good size and bath/Shower was nice. The bed was not comfortable, the bathroom sink was clogged. Overall stay was present.
Alicia
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Andrea วันที่ 10 ม.ค. 2024
Hi Alicia,Thank you for staying with us and sharing your review. I checked our reports and wasn't able to find information regarding your clogged sink. I'm sorry that we weren't able to correct during your stay and hope you will give us another chance. If your travels bring you back to DTLA, please reach out directly so we can champion a better stay.
Overnight concierge, Lucy, Keyashi, and the security person with them, were extremely friendly. After performing a concert at Belasco, we were able to commune with a couple friends in the lobby. Allowing us to catch up on old times. So thoughtful, they brought us over bottles of water just before headed off to bed. Just very friendly and accommodating.
Joshua
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Andrea วันที่ 8 ม.ค. 2024
Hi Joshua,Thank you for staying with us and sharing your review. I have recognized Lucy and Kiyoshi on our daily newsletter with entire Hotel team. We look forward to welcoming you back soon!
The room was very clean however there was a serious issue with the plumbing in the bathroom. Also, there is no phone set in the shower.
Great laundry area. Not possible to have breakfast even if you pay. Hotel is missing this concept.
Dimitrios
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Andrea วันที่ 29 ธ.ค. 2023
Hello Dimitrios,Thank you for staying with us and sharing your review. Please reach out directly to me if you reported this issue prior to departure. I have reviewed our daily reports and didn't see anything. If there was a disconnect in our process, I would like to follow up immediately. We have a Lobby grab-n-go for breakfast sandwiches, fruit, oatmeal and pastries, Table 901, where light breakfast is available. There are many walkable sit down restaurant options as well if you are craving a more robust breakfast. If your travels bring you back to DTLA, please allow us to provide Hotel and local info to enhance your stay.
Our stay was wonderful until the moring staff at the bar/cafe. Checked out Monday morning. There was no one at the bar area. We were greated nicley and ordered two michiladas. The young bartender said "yea sure." Than we waited. She continued to clean as we waited and waited.....It would of been great customer service if she would have let us know she was waiting for the mix. We were ignored. Coming from the service industry it would of been nice to know they were out or getting the mix. Or at least give us another option to order rather than tell us as we were walking away. Valet is now $60 not $50 plus gratuity.
Anitra
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Andrea วันที่ 24 ธ.ค. 2023
Hi Anitra, Thank you for staying with us and sharing your review. I have forwarded to our F&B leadership to use as a training refresher for our staff. We hope you will give us another chance if your travels bring you back to DTLA.
The Service was impeccable. Parking handled quickly. Room was clean, the cafe selections were good. Had salad and flatbread. Wanted to have better food options but there were places adjacent for food. The location to LA Live and CryptoArena was perfect 2 min walk. Will stay there again.
Martha
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Andrea วันที่ 24 ธ.ค. 2023
Hi Martha,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!