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"Rooms smelt like wet mold. HVAC system was not clean. The hotel lobby and bar area is clean and nice but rooms not so great"

"All the staff are Amazing from the front desk to housekeeping I love zen Hotel. Very clean. Excellent Breakfast. This Hotel and Staff deserve more than 5 stars! Keep it up! Highly recommended!"

"very nice and clean rooms. Beautifully maintained building and great location. Staff is very helpful and Breakfast is included."

"Idk"

"We did not have a very good stay. Upon arrival we were told that the water was going to be turned off the following day from 11:30am-3pm during which time we could not use the sink, shower or toilet. Needless to say this was quite inconvenient. Additionally, housekeeping had not cleaned our room by 3:30pm. We told the front desk about it and they said they would have it taken care of right away, so we made sure to leave our room for the next hour. Upon our return, it had still not been cleaned....

"It was nice and contemporary. The downside was that there was a party happening in the pool area (food included), that crowded seating areas and with big kids hanging in the hot tub which was not expected at hotel, let alone Westin! Bathroom item just 1 little body lotion. And the biggest inconvenience is parking. Went around 15 mins just to find parking which we have never experienced at a hotel we paid to stay in. We won’t be returning due to this."

"Breakfast was fresh. Plenty of parking, well lit and safe."

"Overall it was what we anticipated. However, we had a problem with the bathroom. We notified the help desk that the toilet is not flushing properly and it's not usable; they said the maintenance is out and they'll send someone to look into it. They didn't send anyone to check, and they didn't offer to change the rooms. They could have communicated clearly to address the issue. We had to use the bathroom in the lobby."

"I recommend this hotel, it is very clean, the rooms are large and spacious, and the breakfast is delicious."

"Clean"

"Rooms were clean and staff was helpful"

"All good"

"Very clean rooms, great amenities, and quiet."

"Easy to airport, love the uber instead of the shuttle very good idea! The two staff members I encountered were exceptional folks! Efficient, friendly and on point. Quick stay but 100% winning"

"I don’t usually write bad reviews or reviews in general. The weird looks I received from the staff when I arrived weren’t an issue at all. However, I’d recommend you not book here if that bothers you. Even so, the bed was quite comfortable and clean. Keep in mind parking is $15 every night and breakfast is $18.90 per person. Other than that, everything was well until I saw a cockroach fall from the bathroom sink the morning of my check out. Who knows what else was going on in there that I wasn’t...

"Location for San Jose quakes games, Santa Clara University, SJ airport and Levi stadium are ideal. We stop here every time we are in Santa Clara visiting our son. There are three Element hotels in the area all are a superior choices to other mid price hotels"

"Top notch place to stay in."

"We are local residents and booked this hotel primarily to use the Topgolf Swing Suite. Unfortunately, we received conflicting information about its availability. In the evening, we were told it was closed, but the next morning we were informed that it only operates in the evenings. Since this was one of the main reasons for our stay, it was disappointing. The room itself was clean and comfortable, and the staff were generally friendly. However, there was only one set of towels in the room...

"Hotel was supposed to be pet friendly but did not have a dedicated area for pets."

"Clean room easy parking. Nice staff."