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"We arrived after travelling 450km, tired and a little stressed. I had contacted Expedia 3 times to request a twin room but had had no reply. On arrival at the hotel we were told that no twin rooms were available. The kind hotellier sorted the situation without any fuss providing us with an additional room at no extra charge. I’d highly recommend the hotel but the Expedia messaging service is useless. I contacted Expedia but they told me it was my fault. I will use Expedia as a search engine...

"Easy to find with lots of parking. 5 mins walk to town."

"Staff gress as t perfect locstion"

"Wonderful hotel experience. Beautiful chateau, fabulous staff, and fantastic restaurants. "

"We drove a rental car - took some careful navigating to get to baggage drop off. Paid private parking was worth the money (only 2 euros worth public parking but so much closer). Did not have an elevator. North of center of 'old ville' in Reims, but very convenient to everythuing."

"Accueil très chaleureux avec surclassement dès notre arrivée"