"I had a mixed experience during my recent stay. While the room was clean and suitable for my needs, and the pool area is quite nice, there were significant service and value issues that would make me hesitant to return.
Dining: Be aware that the restaurants are separate organizations from the hotel. The breakfast options are very expensive ($28 USD for the buffet), and unfortunately, the quality did not match the price. The pastries and French toast were not fresh. Furthermore, while the front desk stated breakfast was served until 10:00 AM, the staff began closing the buffet at 9:30 AM, making us feel rushed. I would recommend looking for food options off-site.
Guest Shuttles: There seems to be a major lack of communication between management and front desk staff regarding guest transportation. We were initially offered a shuttle to the Long Beach Exchange (LBX), but when we called for the return trip as instructed, the agent claimed they "don't do shuttles for guests." While they eventually honored the ride, the interaction was unprofessional and made us feel like a significant inconvenience.
Overall, while the physical property is well-maintained, the lack of coordination between departments and the poor value of the breakfast made for a frustrating stay."
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