Thank you for taking the time to share your rating following with your stay. I was very sorry to see your low score and would like to apologise for any disappointment caused during your time with us. I do hope that we have the opportunity to welcome you back again soon. Kind regards, Malcolm Hendry, Managing Director.

Thank you for sharing your positive review following your recent stay with us. Your feedback that the staff were wonderful is truly motivating to read and I will be pleased to share this with them. I hope to have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your kind review following your recent stay with us. Your feedback that everything was great is truly wonderful to read and I will be pleased to share this with my team. I hope to have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your recent stay with us. Being a converted period property, the shapes and sizes of rooms vary, and we offer a number of different room types to take these variations into consideration. Should you choose to stay with us again, please do let our Reservations team know that you would prefer a bigger, different style room and they will try and allocate you more appropriately, subject to availability. If you ever need anything during your stay our Front of House team will always be happy to assist. I do hope that we have the opportunity to welcome you back one day. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your recent stay with us. We are very fortunate to be in such a wonderful part of London with great access links to transport and for sightseeing, so I am pleased you could take advantage of this. I hope to have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your rating following with your stay. I was very sorry to see your low score and would like to apologise for any disappointment caused during your time with us. I do hope that we have the opportunity to welcome you back again soon. Kind regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your stay with us. Your kind feedback that our team provided impeccable service is truly wonderful to read and I will be delighted to share these positive words with the team. I hope that one day we may have the chance to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your kind review following your stay with us. Our team take great pride in all they do and so I am thrilled that you found them to be amazing and that they went above and beyond for you. We are very fortunate to be in such an ideal part of London with great transport links and close to the sights, so I am pleased this suited you during your trip. I do hope we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your rating following with your stay. I was very sorry to see your low score and would like to apologise for any disappointment caused during your time with us. I do hope that we have the opportunity to welcome you back again soon. Kind regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your kind review following your recent stay with us. It is wonderful to read your positive comments about the hotel, your room and our team. Feedback such as yours serves as a great motivator for our staff and I will be delighted to pass this on. I hope that we have the opportunity to welcome you back one day soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your review. I have passed your feedback on to our Front of House team to ensure that our guests are being shown how to control the heating when being taken to their room. Should you choose to stay again, please do contact Reception if you need any assistance. I do hope we have the opportunity to welcome you back one day. Warm regards, Malcolm Hendry, Managing Director

Thank you for taking the time to share your positive review. It is wonderful to read that you found our team to be friendly and helpful throughout your stay with us. They work hard to exceed our guests expectations and I will be sure to share these kind words with them, as feedback such as yours serves as a great motivator. I hope that we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your stay with us. I was extremely sorry to read your feedback about our team. This is certainly not our usual standard and I have shared your comments with our Management team so that they can investigate this further. Please accept my sincere apologies for any disappointment caused during your time at the hotel and I do hope we have the opportunity to welcome you back in the near future. Warm regards, Malcolm Hendry, Managing Director.

Thank you for taking the time to share your rating following with your stay. I was very sorry to read your low score and would like to apologise for any disappointment caused during your time with us. I do hope that we have the opportunity to welcome you back again soon. Kind regards, Malcolm Hendry, Managing Director.

Thank you for your review following your stay with us. Whilst I am delighted to read that you enjoyed the atmosphere of the hotel and found our staff to be helpful, especially our Doormen, I was sorry that we did not fully meet your expectations. I have shared your feedback with the Front of House Manager and Executive Head Housekeeper so that they can investigate these comments further and ensure that any remedial action is taken. I would like to sincerely apologise for any disappointment caused on this occasion and I do hope that we have the opportunity to welcome you back. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your review following your stay with us. As a regular guest I was very sorry to read that we did not meet your expectations on this occasion. I have noted your comment about the prices in our restaurant and I would like to apologise for any disappointment. We use fresh and seasonal produce and conduct a regular price survey against our competitors of the same category to keep our prices competitive. I do hope that this does not deter you from returning to the Rubens and I hope that we have the opportunity to welcome you back. Kind regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your recent stay with us. Whilst I am pleased that you enjoyed our location and staff, I was sorry that you experienced some issues with your bathroom. I have shared this feedback with our Executive Chief Engineer so that he can ensure this is investigated and the remedial action is taken. I do hope that this has not deterred you from returning and that we have the opportunity to welcome you back. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review. I would like to sincerely apologise that we did not meet your expectations during your stay with us. We take feedback such as yours very seriously and I have shared your comments with our Management Team so that the areas you have highlighted can be investigated as this is not our usual standard of service. I do hope that one day we have the opportunity to welcome you back. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your recent stay. I am delighted to read that you found our staff to be friendly and accommodating and that your room was lovely and clean. I will be pleased to pass these positive comments onto the team. I would however, like to apologise for any discomfort caused by your bed. I will be sure to share this with the Executive Head Housekeeper so that she can investigate this further. I do hope that this does not deter you from staying with us again and that we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your review following your stay with us. We are very fortunate to be located in such a great part of London with easy access to many of the sights, so I am pleased that this was ideal for you during your long weekend break. I hope we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your kind review following your recent stay with us. It is wonderful to read that you found the hotel and the location to be great. My team and I look forward to having the the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director

Thank you for sharing your kind review following your stay with us. It is wonderful to read that you found our staff to be friendly and that you had the opportunity to experience The Curry Room. I will be sure to share your kind comments with our team and I hope we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your positive review following your stay with us. I am delighted to read that you found everything to be great and I will be pleased to share this with our team who will be most grateful for your kind words. I hope we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your positive review following your stay with us. Your feedback that everything was perfect is wonderful to read and I will be pleased to share this with our team. I hope we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your positive review following your first trip to London. Our team take pride in all they do to ensure our guests enjoy a memorable stay and so I am pleased that their efforts have been recognised. We are very fortunate with our location and it is wonderful to know that you had the opportunity to enjoy the view of the horses and the Mews. I am equally thrilled that you found your afternoon tea to be relaxing and delicious. I will be sure to share this wonderful feedback with our team and we hope to have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your positive review. As much valued guests I am delighted to read that you found everything to be perfect for your Christmas stay with us. Our team really do work hard to ensure our guests have a memorable time and so your kind words are most appreciated. I will be pleased to share these with Rosie, Charlie, Andrew and the rest of the team as feedback such as yours serves as a great motivator. We look forward to welcoming you back when you next visit London. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your kind review. As much-valued guests it is important for us to receive your feedback and I am delighted that we have met your expectations. Our staff work hard to ensure our guests have everything they need and I will be pleased to pass your positive feedback with them. I hope that we have the opportunity to welcome you back soon. Warm regards, Malcolm Hendry, Managing Director

Thank you for your high rating. We hope to have the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for your high rating. We hope to have the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.

Thank you for sharing your kind review. We are very fortunate to be in such a great location and so I am pleased that this suited you during your time with us in London. Your feedback about the service is equally most appreciated and I will be delighted to share this with the team. We hope that we have the opportunity to welcome you back again. My best regards, Malcolm Hendry, Managing Director.