Dear Emily,Thank you for choosing to stay with us. We are pleased that we fully satisfied your expectations and glad to note that your concerns were addressed during your stay.The team at The Rochester will look forward to welcoming you back again soon for yet another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Vinh,Thank you for taking the time to share your experience following your recent stay with us. We are delighted that we fully satisfied your expectations.We take this opportunity to thank you for choosing to stay with us and look forward to welcoming you back again soon to experience yet again another perfect stay! Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Dan,We regret to hear that your expectations were not fully satisfied on this occasion. Please accept our apologies for any inconvenience which may have been caused. We had no issues with the internet reported, however, please be assured that your feedback has been shared with the IT team and the third-party internet service provider to monitor the situation.We are pleased to inform that we are currently enhancing the guest rooms at The Rochester, including adding air conditioning and uplifting the look.We do endeavour to ensure that we fully satisfy our guests expectations, and we would very much like to have the opportunity of welcoming you back to restore your faith in our hotel group and experience the newly refurbished room together with the enhanced facilities the hotel has to offer.In the meantime, assuring you of our best attention, we remain,With kind regards, Blue Orchid Guest Relations

Dear Francisco,Thank you for choosing to stay with us. We are delighted that your expectations were fully satisfied.The team at The Rochester will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Norman,Thank you for taking the time to write to us following your recent stay at The Rochester by Blue Orchid Hospitality. Whilst we are pleased that we generally satisfied your expectations, we regret for any inconvenience which may have caused by the ongoing work.We have started a progressive enhancement and refurbishment program at The Rochester. This is to bring the property in line with The Wellington, our adjoining sister hotel; this will also include the installation of air conditioning.Your comments have been brought to the attention of the Development Team together with the House Manager in our constant endeavour to enhance and improve services and facilities offered to our valued guests.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Rosemary,We are delighted that we fully satisfied your expectations.We look forward to welcome you back to The Rochester in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Maria,Thank you for reviewing your recent stay at The Rochester.We are delighted that your expectations were fully satisfied and pleased to hear that you found our staff professional and also the hotel's location suited your needs.Thank you for choosing to stay with us, our team will look forward to welcome you back in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Jonathan,We are delighted that we fully satisfied your expectations.We look forward to welcome you back to The Rochester in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Paul,We are delighted that your expectations were fully satisfied during your recent stay with us at The Rochester.We hope to welcome you back in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Guest,Thank you for your lovely review! We are delighted that your stay exceeded your expectations. The team puts in a lot of effort to ensure every guest has a comfortable stay. Thank you for your kind words for the staff; we will ensure that the staff are commended for their services.Your particular comments are noted and appropriate action has been taken to address the issues raised in our constant endeavour to improve and enhance the services and facilities offered to our valued guests.We take this opportunity to thank you for choosing to stay with us and very much look forward to welcoming you back on many occasions. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Kees,Thank you for choosing to stay with us and for your kind recommendation.We are pleased to hear you found our location suited your needs and delighted that your expectations were fully satisfied.We hope to welcome you back to The Rochester in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Kate,Thank you for taking the time to review your recent stay at The Rochester.We regret that we were unable to fully satisfy your expectations on this occasion. Regrettably, when the property was initially converted we were not permitted to install air-conditioning and we do not advertise that the same is available. However, we are pleased to inform that The Rochester has started a progressive enhancement and refurbishment programme which will also include the installation of air conditioning, to bring the property in line with The Wellington hotel.We regret and extend our apologies any inconvenience which may have been caused due to the ongoing works and by the fire alarm which was activated due to the same. In line with health and safety regulations the alarm was reset. As is sometimes the case it takes time for the air to clear from the smoke detector heads and alarm was reactivated when reset.Please be assured that all of your comments have been shared with the hotel's manager to address appropriately in our constant endeavor to improve and enhance the services and facilities offered to our valued guests. We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Adrian,Thank you for taking the time to review your recent stay with us. We are delighted that we fully satisfied your expectations.The team at The Rochester will look forward to welcome you back in not so distant future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Aurélie,Thank you for taking the time to provide feedback following your recent stay at The Rochester.We are pleased that we generally satisfied your expectation, however regret any inconvenience which may have been caused due to the noise from the ongoing refurbishment works. Although the team starts the work at 9 am, we apologise if they started the preparations beforehand. We are pleased to inform that The Rochester has started a progressive enhancement and refurbishment programme which will also include the installation of air conditioning, to bring the property in line with The Wellington hotel.We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Gilles,Thank you for taking the time to share your experience following your recent stay with us. We are delighted to know you truly enjoyed your stay with us.We take this opportunity to thank you for choosing to stay with us and look forward to welcoming you back again soon to experience yet again another perfect stay! Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Celina,Thank you for choosing to stay with us. We are delighted that your expectations were fully satisfied during your recent stay with us at The Rochester.Our team will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Russell,Thank you for taking the time to share your experience following your stay at The Rochester.We are pleased that we generally satisfied your expectations. We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Rachel,Thank you for taking the time to provide feedback following your recent stay at The Rochester.We are pleased that we generally satisfied your expectations with the exception of certain aspects. We are pleased to inform that The Rochester has started a progressive enhancement and refurbishment programme which will also include the installation of air conditioning, to bring the property in line with The Wellington hotel.Your comments have been brought to the attention of the development team.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Patrick,Thank you for taking the time to share your experience following your recent stay at The Rochester.We are delighted that your expectations were fully satisfied and glad that your concerns were addressed during your stay.Thank you for choosing to stay with us. The team will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Guest,We are delighted that your expectations were fully satisfied and pleased to note that you liked our attractive location and found our staff professional.We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Linda, We are delighted that your stay exceeded your expectations. The team puts in a lot of effort to ensure every guest has a comfortable stay. Thank you for your kind words for the staff; we will ensure that the staff are commended for their services.We take this opportunity to thank you for choosing to stay with us and very much look forward to welcoming you back on many occasions. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Cindy,Thank you for taking the time to review your recent stay, we really appreciate your feedback.We are delighted that we generally satisfied your expectations, however regret any inconvenience which may have been caused due to ongoing refurbishment work at The Rochester which is undertaken to bring the property in line with The Wellington hotel. We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Guest,Thank you for taking the time to review your recent stay, we really appreciate your feedback.Whist we are pleased to note that you found the staff professional, we regret that your expectations with regards to the room were not fully met on this occasion.Had you expressed your dissatisfaction with the room provided, our team would have made every endeavour to address your concerns and perhaps offered you a move to an alternate room.We are pleased to inform that The Rochester has started a progressive enhancement and refurbishment programme which will also include the installation of air conditioning, to bring the property in line with The Wellington hotel.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Laura,Thank you for such kind comments. We are pleased to hear you found our staff professional and that we fully satisfied your expectations during your stay.We take this opportunity to thank you for choosing to stay with us and look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear D,Thank you for such kind comments. We are pleased to hear you found our location suited your needs and that you enjoyed our facilities and found our staff professional. We take this opportunity to thank you for choosing to stay with us and look forward to welcome you back to The Rochester in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Cara,We are pleased that we fully satisfied your expectations.The team at The Rochester will look forward to welcome you back in not so distant future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Adam,We regret to hear that your expectations were not fully satisfied on this occasion at The Rochester.We thank you for choosing to stay with us and look forward to welcoming you back perhaps at the adjacent sister property, The Wellington which is refurbished with a modern decor. We hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Lars,We are pleased that we generally satisfied your expectations with the exception of certain aspects. We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Sergio,Thank you for choosing to stay with us. We are delighted that your expectations were fully satisfied on this occasion.The team at The Rochester will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Li,Thank you for choosing to stay with us. We are pleased to hear you found our location suited your needs and delighted that your expectations were fully satisfied.The team at The Rochester will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Michaela,Thank you for taking the time to write to us following your recent stay at The Rochester by Blue Orchid Hospitality. We are delighted that we fully satisfied your expectations. We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Bruce,We are pleased that we generally satisfied your expectations.Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Sevdalina,Thank you for reviewing your recent stay at The Rochester. We are delighted that we fully satisfied your expectations and it's great to hear that you were pleased with your overall stay.We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Henriette,Thank you for choosing to stay with us. We are delighted that we fully satisfied your expectations.The team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Annalisa,We are delighted that we fully satisfied your expectations.Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remainWith kind regards, Blue Orchid Guest Relations

Dear Sean,We are pleased that we fully satisfied your expectations and take this opportunity to thank you for choosing to stay with us.Our team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards, Blue Orchid Guest Relations

Dear Fung Yee,We are pleased that we generally satisfied your expectations.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Hannah,Thank you for choosing to stay with us and for taking the time to review your experience. We are delighted that we fully satisfied your expectations and thank you for noting your particular comments.The team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Paul,We are pleased that we generally satisfied your expectations with the exception of certain aspects. We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Anita,Thank you for taking the time to provide feedback following your recent stay at The Rochester.We regret to hear that your expectations were not fully satisfied on this occasion.The matter you raised have been escalated to our Talent and Training Management team for them to address in our constant endeavour to improve and enhance the service offered to our valued guests. We hope you will give us another opportunity for us to demonstrate, and for you to witness, the high standard of facilities and services more usually associated with our group.In the meantime, assuring you of our best attention, we look forward to welcoming you back to restore your faith in our hotel group, we remain, With kind regards, Blue Orchid Guest Relations

Dear Maria,We regret that your expectations were not fully met on this occasion. Please accept our apologies for any inconvenience and embarrassment which may have been caused at the time of arrival due to any misunderstanding and/or miscommunication with regards to your booking details.Please be assured that your feedback has been escalated with the Front of house Manager to address in our constant endeavour to improve and enhance the services and facilities offered to our valued guests. We look forward to the opportunity of welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Maria,We are delighted that your expectations were fully satisfied during your recent stay with us at The Rochester.We hope to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Wassif,We regret that we were unable to fully satisfy your expectations during your recent stay at The Rochester.We do endeavour to ensure that we fully satisfy our guests expectations, and we would very much like to have the opportunity of welcoming you back to restore your faith in our hotel group. Should you wish to return to London in the future please do not hesitate to contact us .Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear Susan,Thank you for choosing to stay with us. We are delighted that we fully satisfied your expectations.The team at The Rochester will look forward to welcoming you back again soon. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Guest,Thank you for taking the time to write to us following your recent stay at The Rochester by Blue Orchid Hospitality. We are pleased that we generally satisfied your expectations with the exception of certain aspects. Your particular comments are noted.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid. Until then, we remain With kind regards, Blue Orchid Guest Relations

Dear David,We are pleased that your expectations were fully satisfied during your recent stay with us at The Rochester.We hope to welcome you back in the future. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Clive,We are delighted that your expectations were fully satisfied during your recent stay with us at The Rochester.Thank you for choosing to stay with us, our team will look forward to welcome you back in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations

Dear Carlos,Thank you for taking the time to review your recent stay. We regret that on this occasion we were unable to fully satisfy your expectation. We understand that there was an unforeseen maintenance issue which resulted in both the boilers at the premises being affected and causing a temporary lack of hot water during your stay. Our maintenance team made every endeavour to attend to the situation at the earliest possible time. Please accept our apologies for any inconvenience which may have been caused.We are, however, pleased that your remainder of the stay was satisfactory at our sister hotel, The Wellington.We hope you will give us another opportunity for us to demonstrate, and for you to witness, the high standard of facilities and services more usually associated with our group.In the meantime, assuring you of our best attention, we look forward to welcoming you back to restore your faith in our hotel group, we remain, With kind regards, Blue Orchid Guest Relations