The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!
Thanapat
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Solari วันที่ 14 ก.พ. 2024
Thank you for your good review,Thanapat ! We are thrilled that you enjoyed your time with us. We endeavour to go above and beyond to ensure our guests have a memorable experience. We look forward to welcoming you again at Park Plaza Westminster Bridge London soon for another fantastic experience! Have a beautiful day!
Dear Jacklynn, thank you for your feedback. I am sorry to hear that the lightning was not according to your liking. I hope this will not deter you from staying with us. Best regards, Marylin
Dear Dean, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene
Best location in London!! Accessible walking and public transportation. The VII lounge is quiet and very well kept. Would stay there again.
German
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Irene วันที่ 21 พ.ค. 2024
Dear German, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene
6/10 พอใช้
Thomas
เดินทางกับคู่รัก
18 พ.ค. 2024
Xxx
Thomas
เข้าพัก 3 คืน, พฤษภาคม 2024
การตอบกลับจาก Irene วันที่ 21 พ.ค. 2024
Dear Thomas, thank you for your review. We are saddened to learn that your stay with us did not live up to your expectations. Please do not hesitate to elaborate on your experience by reaching out directly so we can investigate. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon to truly wow you. Kind Regards, Irene
8/10 ดี
Riya
18 พ.ค. 2024
The staff was really nice.
Riya
เข้าพัก 4 คืน, พฤษภาคม 2024
การตอบกลับจาก Irene วันที่ 21 พ.ค. 2024
Dear Riya, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene
Great location for a central london stay! Great facilities, pool was lovely
Charlotte
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Irene วันที่ 21 พ.ค. 2024
Dear Charlotte, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene
The location is great. The rooms are really functional and well designed. Very comfortable bed, quiet rooms, and blackout curtains made for a great sleep.
Jeanette
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก Alina วันที่ 20 พ.ค. 2024
Dear Jeanette, thank you for taking the time to write a review. We truly appreciate your nice comments towards our room facilities and location. We look forward to welcoming you back. Kind regards, Alina
Dear Angelo, thank you for your feedback. I am glad to read that you loved and enjoyed your stay with us. WE look forward to welcome you. Best regards, Marylin
Very centrally located. Walkable to almost everywhere
Shandeur Ann Marie
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Marylin วันที่ 17 พ.ค. 2024
Dear Shandeur, thank you for your feedback. We truly appreciate your nice comments about our location. We look forward to welcoming you back. Kind regards, Marylin
Dear Charles, thank you for taking the time to write a review. We truly appreciate your nice comments towards our room facilities and location. We look forward to welcoming you back. Kind regards, Alina
This hotel is a gem, it's so close to everything you need to see in London. My stay was phenomenal!
Humberto
เข้าพัก 3 คืน, พฤษภาคม 2024
การตอบกลับจาก Santa วันที่ 17 พ.ค. 2024
Dear guest, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location. We look forward to welcome you back soon! Best wishes,
It is very convenient for sightseeing. The staff is friendly and hotel is cleaned.
Mickerlande
เข้าพัก 7 คืน, มีนาคม 2024
การตอบกลับจาก Marylin วันที่ 16 พ.ค. 2024
Dear Mickerlande, thank you for your feedback. It is great to hear that you loved the location and the service our staff delivered. We look forward to welcoming you back. Best regards, Marylin
Die Unterkunft hat unsere Erwartungen übertroffen. Es war sehr sauber & modern eingerichtet. Wir hatten eine Suite, einen getrennten Ess-/& Schlafbereich, einfach traumhaft schön. Das Frühstück war sehr lecker. Besser kann man in London nicht übernachten.
Thank you for taking the time to share your experience. We apologise for the inconvenience caused during your stay with us. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Kind regards, Kristine
Dear Alison, thank you for taking the time to write a review. We truly appreciate your feedback. We look forward to welcoming you back. Kind regards, Solari
Great hotel. And best location. Near of everything
JUAN
เข้าพัก 8 คืน, เมษายน 2024
การตอบกลับจาก Olga วันที่ 9 พ.ค. 2024
Dear Juan, thank you for taking the time to write a review. We truly appreciate your nice comments about our location. We look forward to welcoming you back. Kind regards, Olga
Dear Robert, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority. We hope to see you again soon. Kind Regards, Solari
Location is perfect, few mins walk from London Eye and the Big Ben. Very close to the tube.
Housekeeping is bad. Didn't expect such level of service from a 4 star hotel.
always nice place to stay, lovely lobby, cozy rooms, great staff, nice amenities, easy transportation. would recommend
FRANKLIN
เข้าพัก 5 คืน, เมษายน 2024
10/10 ดีเลิศ
Henrik
เดินทางกับครอบครัว
3 พ.ค. 2024
Nothing to complain. All good and perfect
Henrik
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Alina วันที่ 6 พ.ค. 2024
Dear Henrik, thank you for your feedback during your recent stay. We are glad you enjoyed your stay with us. We do look forward to welcoming you again. Kind Regards, Alina
This is a superb hotel in an excellect location.
It can be busy and loud but well worth the stay. All staff that I encountered were helpful and seemed genuinely interested in making my stay comfortable.
The bar area was very busy and loud early evening with many people opting for food as well as drink but there was little wait for food which was of good quality and reasonably priced for a location in central London. Similarly, the restaurant at breakfast was very busy but extremely well managed by staff.
All in all, an excellent place to stay.
Doctor Michael Anthony
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Santa วันที่ 6 พ.ค. 2024
Dear guest, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location and facilities. We also appreciate your nice comments towards our friendly and helpful team. Thank you for sharing your experience and we are looking forward to welcoming you back soon. Kind regards,
My first trip to London was wonderful! We were close to everything and it was easily walkable. Checkin was easy, staff was courteous and knowledgeable, Our room was perfect.
Thomas
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Senami วันที่ 3 พ.ค. 2024
Thank you Thomas for your feedback. We are thrilled you enjoyed your stay with us and also appreciate you pointing out the excellent service you received from the team. See you again! Kind regards, Senami
Room was just ok. Wear and tear and not cleaned well. Some garbage and areas were not cleaned prior to arrival. Outlets in room kept tripping when using provided hair dryer. Eco housekeeping was not well organized. We stayed 5 days and no replacement towels or coffee/tea replenished. When we enquired they said they were going to replenish on the 4th day? Several housekeeping calls/requests went unanswered or were not replied to or recorded. Great location, lobby bar and ambiance.
Nirmal
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Senami วันที่ 3 พ.ค. 2024
Dear Nirmal, thank you for your feedback. We deeply regret that certain areas fell short of expectations. We appreciate your feedback as this helps us improve our guests' experiences and we have shared it with the management team who will review it and take appropriate action. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better. Kind regards, Senami