Dear SophieThanks for taking the time to write this review. We apologise for the issue you reported but had you done so during your stay, we would have offered an immediate solution. We will now provide to correct them.We hope that this will not put you off visiting us again in future.Best wishes

Dear SimonThanks for taking the time for writing this review.Sincere apologies for the issue at breakfast. Our staff should have not behaved this way. Regarding the room, you booked a "small" superior double not a superior double. The superior double is more spacious and it costs a mere 10.00-15.00 more.In future you could opt for this choice.We do not have a lift and it is not advertised anywhere. Porterage is provided by higher categories hotel not by the 2* ones. If guest have mobility issues can contact us and subject to availability, we always try to keep these guests as low as possible.Best wishes

Dear MonicaThank you for staying with us. We really appreciate your feedback and the high score. We hope to welcome you again in the future.Best wishes.

Dear HelenThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.Best wishes.

Dear DaveThanks for taking the time to score us! We really appreciate your effort and look forward to welcome you again soon.Best wishes

Dear MichelleThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.

Dear AnnaThanks for writing this informative review and for giving us the top score.We are looking forward to welcoming you again soon!Best wishes

We are sorry you were not happy with our amenities. We have a coffee machine in our lounge. You can help yourself to free tea, coffees and hot chocolate at any time.Our continental breakfast is free and varied. You can chose from cereal to yogurt, from toast with cheese or jam and butter and fruits plus coffee e, tea and juices. You also have the option to pay a bit extra for a full English breakfast.Best wishes

Dear ZelitaThank you for staying with us. We really appreciate your feedback and the top score. We hope to welcome you again in the future.Best wishes

Dear IkerThanks for taking the time to write this review. We are sorry to hear that you were not satisfied with our generous free continental breakfast, with a choice of toast with jam or cheese, fruits, yogurt, cereal, juices and coffee and teas. We are offering cooked breakfast at a supplement, which, we think offers excellent value compared to buying it in a restaurant or café'.We hope you will be visiting us again soon.Best wishes

Dear EricThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.

Dear MostafaThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.

Dear LauraThanks for your review and the great score.We are sorry to hear about the towels. Our laundry is washed elsewhere. We'll be bringing the issue of quality control with the company that washes our linen.We hope to welcome you again soon.Best wishes

Dear MeryemThanks for your review and apologies for your experience. Did you report this to the reception desk? We take these issues very seriously and act on it.We'll speak to housekeeping and make sure that this does not happen again.Best wishes

Good morning CedricThanks for the taking the time to write this review and thanks for the great score.We really appreciate it.We hope to welcoming you at Lords again in the future.Best wishes

Dear ThomasThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.

Dear GuestThank you for taking the time to write this review.We really appreciate your effort!We hope to welcome you again at Lords soon.Best wishes.

Dear MichelleThank you so much for the great score. It is greatly appreciate it. We are happy that you had a great stay and hope to welcome you again soon.Best wishes.

Dear Cathy Thanks for the score. We appreciate your effort. We look forward to welcoming you at Lords again soon.Best wishes

Dear BarbaraThanks for taking the time to give us a score. We appreciate your effort and we look forward to welcoming you again at Lords.Best wishes

Dear AureliaThank you for leaving a review and giving us a perfect score!We would love to welcome you again soon!Best wishes

HiThanks for leaving a review. We are sorry to hear that you were not satisfied with our generous free continental breakfast, with a choice of fresh fruit, croissant, yogurt, cereal and toast with cheese & ham, jam & butter or egg & mayo. We think this offers excellent value compared to buying this in a restaurant.Vending machine will be available in the new year.We hope despite this you enjoyed your stay and will consider visiting us again.Best wishes.

Dear ThomasThanks for the great score. We appreciate you taking the time to leave this review.We hope to welcome you at Lords again soon!Best wishes

Dear PerThanks for taking the time to write this review. We hope to see you again soon.Best wishes

Dear RitaThank you for taking the time to write this review.We are sorry to hear that you had issues with the window. Did you contact reception about it?It would helpful to know in what way was the staff not nice. This information is important to avoid the same issue in the future .Best wishes

Dear IsabelleThank you for taking the time to score us. We really appreciate it.We hope to see you again.Best wishes

Dear AnnThank you so much for such a great score!We really appreciate it.We hope to welcome you again soon!Best wishes!

Dear HenrikWe are glad that you had a nice stay with us. Thanks for the great score. It is really appreciated.We hope to welcome you again soon.Best wishes

Dear KrisWe are really happy to hear that you had a great stay with us. Thank you for the top score. It is very important to us.We hope to welcoming you again soon!Best wishes

Dear GuestWe are sorry to hear that you found your room small. You did book a standard six-bedded room. Our superior rooms, which we are constantly upgrading, do offer more space for around 15 more per night than a standard room, so we would recommend these for your next stay, which we hope will be soon.Best wishes

Dear MaxThank you for leaving a review and giving us the perfect score.We are glad you enjoyed our simple comfort in a great location at excellent value, and we hope to see you again soon!Best wishes

Dear JustineWe are glad you enjoyed our excellent location in beautiful Notting Hill and our friendly staff.We hope to welcoming you at Lords again soon.Best wishes

Dear RafalThank you so much for giving us the top score. We are very happy that you had a great stay and hope to see you again soon.Best wishes

Dear AgnesThank you for taking the time to leave a review.We pride ourselves on offering simple, affordable comfort in a great location with great staff.We’re sorry you found our beds not to your liking. - I do hope you let reception know during your visit so we could have had the opportunity to remedy the problem.Best wishes

Dear MichaelThanks for taking the time to write this review and for giving us this great score!We hope to welcoming at Lords again soon.

Dear YarynaWe are very pleased to hear that you had a great stay with us. Thank you very much for the top score! We hope to welcoming you again soon.

Dear EricThank you for reviewing us. We are sorry that you were not satisfied with our generous and free continental breakfast, with a choice of cereal, fresh fruit, yogurt, croissant and toast with jam & butter, ham & cheese or egg & mayo. We think that this offers an excellent value compared to buying this in a restaurant or cafeteria. Hot chocolate for children is available on request. We are planning to expand our menu by offering a cooked breakfast at a supplement.We are also surprised that you found the newly renovated room dreary despite the large window, bright walls and plenty of space!We hope that despite that you enjoyed your stay and you'll consider staying with us again.

Dear EvelynWe are really happy to hear that you had a great stay with us. Thank you for the top score. It is very important to us.We hope to welcoming you again soon!Best wishes

Dear EricWe are really happy to hear that you had a great stay with us. Thank you for the top score. It is very important to us.We hope to welcoming you again soon!Best wishes

Dear GuestThanks for taking the time to review us and for the great score.We are looking forward to welcoming you again soon.Best wishes

Hello BettinaThanks for your review. We are sorry to hear that you had issues with the bed. Did you speak to reception about it? Best wishes.

Thank you for leaving a review and giving us a perfect score.We hope to see you again soon!Best wishes

Dear TomThank you for taking the time to leave a review.We hope to welcome you again in future.

Dear HeidyThanks you so much for the great score! We really appreciate it.We hope to welcoming you again soon! Best wishes

Dear DanielThank you for taking the time to write this review.Sorry to hear that you were not happy with our linen changing schedule.Upon check in you were given a leaflet with information about the hotel linen changing information. We changed your towels on 14th, 18th we changed all linen including sheets, duvet, pillowcases and towels, and towels were changed again on 23rd September.We are also sorry you were not satisfied with our generous free continental breakfast, with a choice from fresh fruit, yoghurt, cereal, croissant and toast with cheese or jam. We think it offers excellent value compared to buying this in a restaurant or store. We hope despite this that you still enjoyed your stay and will consider visiting us again. Best wishes,

Dear AmandaSo sad to see what a low score you gave us! Can you please tell us what was so "terrible" during your stay in order to be able to put whatever it was wrong right and to avoid such a score in the future.No guest should blame the hotel if they booked a room with a non-refundable rate and cannot get their money back when their plans change.Best wishes

Dear RamilThank for staying with us and for taking the time to review us.It is widely advertised that Lords has no lift. Best wishes

Dear KatalinThank you for staying with us. We really appreciate your feedback. We hope to welcome you again in the future.

Dear DebbieThanks for taking the time to write this review. It means a lot to us. Thank you also for the great score.We hope to see you again soon!Best wishes

Dear RachelIt is widely advertised that Lords Hotel consist of a main building and an annexe in the same street 100 metres away apart and that the free breakfast is continental. A few minutes walk from us there are plenty of cafes that offer various types of breakfast for 12-15 per person.Whilst tea/coffee facilities and iron are not advertised.We are sorry your experience at our establishment didn’t meet your needs. We thank you for the honest review and will work with our staff to ensure we provide better service to you and all our customers. We hope you will give us another chance to make it right in the future.Best wishes