The hotel it self is really nice, room was comfy and decorated well. However there was a black waste pipe that was visible in my room. This had water running through presumably form the rooms above from about 4am. This woke me up and I couldn’t get back to sleep.
I raised my concerns with management at the check out desk, they didn’t seen overly bothered and said they would investigate. I let them listen to a sound recording on my phone to assist in my explanation. I offered them my email address, they weren’t sure why they would need that. I said so they could follow up, so they handed me a scrap of paper and I wrote down my email address.
For £260 for one night I’d have expected a lot better.