Thank you for taking the time to share your feedback. We truly value all input from our customers, and we're sorry to hear that your experience didn't meet your expectations.We're committed to providing the best possible service, and we'd like to learn more about what went wrong so we can address any issues and improve our offerings. Your satisfaction is our top priority, and we'd love the opportunity to make things right.Please feel free to reach out to us directly to discuss your stay further.
Dear Jacqueline,Thank you for your lovely review and comments about our staff. We hope to welcome you back in the near future for another memorable experience.
This property is lovely. Staff is extremely accommodating. The area is absolutely beautiful for walking, lots of stores and easy access to Oxford Street.
Rachel
เข้าพัก 7 คืน, มีนาคม 2024
การตอบกลับจาก The Churchill Team วันที่ 18 มี.ค. 2024
Dear Rachael,Thank you for your feedback and that you like our location and most especially that you find our staff accommodating.We are looking forward to welcoming you back!
House keeping cold do a better check as one of the sheets had stain.
Ahmed
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก The Churchill Team วันที่ 3 มี.ค. 2024
Thank you for taking the time to share your feedback and for bringing this to our attention. We apologize for any inconvenience caused by the stained sheet. We will immediately address this with our housekeeping team to ensure that they conduct a thorough check of all linens to maintain the highest standards of cleanliness and presentation. Please rest assured that we take cleanliness and guest satisfaction very seriously, and we will take the necessary steps to prevent such issues from occurring in the future.
Good place for a short stay. Door could be more attentive. On arrival no ask to help with my bags.
Ahmed
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก the Churchill team วันที่ 23 ก.พ. 2024
Thank you for your feedback! We're glad you enjoyed your short stay. We apologize for any oversight with the door service and will address this promptly. Your comments help us improve, and we hope to provide a more attentive experience during your next visit.
การตอบกลับจาก The Churchill team วันที่ 20 พ.ย. 2023
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate all feedback as it provides us with valuable insights into the guest experience.We regret to hear that your experience did not meet the expectations of a 5-star hotel. Your feedback is important to us, and we would appreciate any specific details you can provide about the areas where we fell short. This information will help us address any shortcomings and continually improve our services.We are committed to delivering the highest standards of hospitality, and your comments will be carefully reviewed by our team. If there are specific aspects of your stay that you believe could be enhanced, please feel free to share them with us, as we are always eager to refine our services based on guest input.Thank you for choosing to stay with us, and we hope to have the opportunity to better meet your expectations in the future.
การตอบกลับจาก the Churchill team วันที่ 8 พ.ย. 2023
Thank you very much for taking the time to review your stay at The Churchill. I was delighted to read about how much you enjoyed your experience at our hotel. We hope to welcome you back soon to create another memorable experience for you.
Nice clean hotel, my room had just been renovated. All the sounds from the corridor could be heard very clearly in the room. The breakfast room was noisy and restless.
Thank you for taking the time to share your feedback about your recent stay at our hotel. We truly appreciate your input as it helps us to continuously improve our services.We're delighted to hear that you found our hotel to be clean, and we're pleased to know that you had the opportunity to enjoy one of our recently renovated rooms. However, we apologize for any inconvenience you experienced with noise from the corridor. We take your feedback seriously and will explore ways to address this issue, such as improving sound insulation or providing guests with earplugs upon request.Regarding your comments about the breakfast room, we're sorry to learn that your experience was less than peaceful. We strive to create a relaxing atmosphere for our guests, and we'll take steps to address any issues related to noise and restlessness during breakfast hours. Your feedback helps us identify areas where we can enhance the overall guest experience.Once again, thank you for your valuable feedback. We hope you'll consider staying with us again in the future so that we can provide you with an even more enjoyable experience. If you decide to return, please do not hesitate to contact our front desk with any specific room requests or concerns, and we will do our best to accommodate your needs.
Thank you very much for taking the time to review your stay at The Churchill. I was delighted to read about how much you enjoyed your experience at our hotel. We hope to welcome you back soon to create another memorable experience for you.
Very nice and fine hotel. Two blocks away from Oxford brings a nice balance between quietness and heart of city movement.
Excellent in all ways.... services, property, rooms & amenities.
Will be back!
JORGE
เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก the Churchill team วันที่ 25 ต.ค. 2023
Thank you for your lovely review. We are looking forward to welcome you back in the near future for another memorable experience!
Centrally located near great restaurants and shopping. Nice business hotel. The Japanese toilet was a fun "surprise".
Roland
เข้าพัก 4 คืน, กันยายน 2023
การตอบกลับจาก the Churchill team วันที่ 11 ต.ค. 2023
Thank you very much for your lovely review of Hyatt Regency London - The Churchill. I was delighted to read that your first experience at The Churchill was memorable. Many thanks for acknowledging our great location, guestrooms and the Japanese toilet. We hope to welcome you back soon to create another memorable experience for you.
Thank you very much for taking the time to review your stay at The Churchill. I was delighted to read about how much you enjoyed your experience at our hotel. We hope to welcome you back soon to create another memorable experience for you.
Thank you very much for taking the time to review your stay at The Churchill. I was delighted to read about how much you enjoyed your experience at our hotel. We hope to welcome you back soon to create another memorable experience for you.
Wonderful stay. The staff was very attentive. Food service very good.
Susan Van
เข้าพัก 4 คืน, กันยายน 2023
การตอบกลับจาก the Churchill team วันที่ 8 ต.ค. 2023
Thank you very much for taking the time to review your stay at The Churchill. I was delighted to read about how much you enjoyed your experience at our hotel. We hope to welcome you back soon to create another memorable experience for you.
Thank you very much for taking the time to review your stay at The Churchill. I was pleased to read that you enjoyed your overall experience at our hotel. We hope to welcome you back again in the near future to create another memorable experience for you.
Where to begin! Check in and check out slow with surely staff. Asked twice for twin room before stay and they issued a double. Ordered taxis which they forgot to order. Had to ask 4 times for tea at breakfast. Cooked breakfast very poor quality and cold. Still sorting out invoice as they have double charged for breakfasts. The service at this hotel has sadly declined since I last stayed there a few years ago. The concierge staff and parking staff were excellent. Their reception and waiting staff could learn a lot from them as regards quality service.
Dear Peter,Thank you for taking the time to leave feedback about The Churchill. I was dismayed to read that you were not entirely satisfied with your experience. I am sorry that the hotel did not meet your expectations and that you encountered inconveniences at check in/out and with the breakfast. Your experience does not reflect the Hyatt standards of which we are usually so proud, which is why I will follow up on this matter with the entire team. If you would like to speak with us directly, please feel free to e-mail us at feedback.hrlondon@hyatt.com. Someone from the team will reach out to you.
We moved to the Hyatt from another hotel and it did not disappoint. Right from the king size bed, room size and the bathroom. They also have us complimentary breakfast as it was my wife’s birthday
Excellent room which really has everything you need both for work and /or pleasure. Don't expect to get a real hotel experience with bar and nice surroundings, but the rooms and the location is really really good.
Dear Kare Helveg,Thank you very much for taking the time to review your stay at The Churchill. I was delighted to read about how much you enjoyed your experience at our hotel. We hope to welcome you back soon to create another memorable experience for you.
Thank you for your lovely review. We hope to welcome you back to create another memorable experience.
10/10 ดีเลิศ
Yasser
28 ส.ค. 2023
Yasser
เข้าพัก 5 คืน, กรกฎาคม 2023
การตอบกลับจาก The Churchill team วันที่ 29 ส.ค. 2023
Thank you very much for taking the time to review your stay at The Churchill. We hope to welcome you back soon to create another memorable experience for you.
Dear Ahmed,Thank you for you lovely review. We hope we can welcome you back to create another memorable experience!
10/10 ดีเลิศ
Hassan
14 ส.ค. 2023
Hassan
เข้าพัก 2 คืน, กรกฎาคม 2023
การตอบกลับจาก The Churchill team วันที่ 15 ส.ค. 2023
Thank you for your review and sharing your experience. We are glad to know you enjoyed your stay and will share your feedback with the team. We look forward to welcoming you back soon!