Pretty standard stay for a Holiday Inn. Thought I’d leave a review though as the windows are not well glazed and due to the location can experience a lot of noise from the road below. I wouldn’t return based on this as I do like my quiet for sleep.
Anand
เข้าพัก 1 คืน, สิงหาคม 2020
การตอบกลับจาก GM วันที่ 27 ส.ค. 2020
Thank you Anand for your feedback. I am sorry that you were disturbed. We can always allocate at the other end of the hotel from the road for future visits.
Kind Regards
SiobhanThomasson
General Manager
10/10 ดีเลิศ
ผู้เข้าพักจริง
20 ส.ค. 2020
ผู้เข้าพักจริง
เข้าพัก 4 คืน, มีนาคม 2020
การตอบกลับจาก GM วันที่ 23 ส.ค. 2020
Thank you for a great score!
Siobhan Thomasson
General Manager
Dear Jordan ,
Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Lubomir Pachov
Clean with comfotable bed. Small fridge. Reception friendly. Some restaurants nearby in the outlet centre. Wembley arena just round corner. Enjoyed our overnight stay.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มีนาคม 2020
การตอบกลับจาก HIW วันที่ 16 มี.ค. 2020
Dear Anyonymous,
Thank you for your review.
We looking forward to welcoming you back.
Shankhanil Roy
Hotel Manager
4/10 แย่
ผู้เข้าพักจริง
เดินทางกับคู่รัก
16 มี.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The bed was not comfortable. The first time we stayed was really good but this room was noticeably worse. Bed uncomfortable and room Not as nice.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มีนาคม 2020
การตอบกลับจาก HIW วันที่ 16 มี.ค. 2020
Dear Anonymous,
Thank you for your review. We are sorry to hear that the room was not up to your expectations. Your feedback has been shared with the housekeeping team.
Kind regards
Staff were very friendly, bed was very comfortable and breakfast choice was fab
Connie
เข้าพัก 1 คืน, มีนาคม 2020
การตอบกลับจาก HIW วันที่ 15 มี.ค. 2020
Dear Connie, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Lubomir Pachov Guest Relations Manager
Dear Ffion, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Lubomir Pachov Guest Relations Manager
Dear Katherine, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Lubomir Pachov Guest Relations Manager
Dear Anonymous, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Lubomir Pachov Guest Relations Manager
It was a good stay. Nice hotel, good breakfast and hotel bar. Check in and out was seamless and the location was good. Close to the underground with easy access to All of London. Would definitely stay there again.
Manuel
เข้าพัก 6 คืน, มีนาคม 2020
การตอบกลับจาก HIW วันที่ 15 มี.ค. 2020
Dear Manuel, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Lubomir Pachov Guest Relations Manager
Dear Katie, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Lubomir Pachov Guest Relations Manager
Dear Anusan, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Lubomir Pachov Guest Relations Manager
These beds are seriously comfy, staff are very polite and efficient, right next to loads of places to eat, and although the car park looks a bit dark and damp it was fine and did the job with loads of spaces
Lucy
เข้าพัก 2 คืน, มีนาคม 2020
การตอบกลับจาก Holiday Inn Wembley วันที่ 7 มี.ค. 2020
Dear Lucy,
Thank you for a fantastic review.
We looking forward to welcoming you back.
Kind regards
Dear Darwin, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Lubomir Pachov Guest Relations Manager
Dear Guest,
Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY.
We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Lubomir Pachov
Guest Relations Manager
8/10 ดี
Shell, Swindon
เดินทางเป็นกลุ่ม
2 มี.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Very friendly and helpful staff. Excellent location for Wembley stadium and central London. Breakfast was ecellent The rooms were really hot. We did ask the staff to come amd alter the thermostat but it was still too hot. The bar would benefit from more draught beers and ciders.
Shell
เข้าพัก 2 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Holiday Inn London Wembley วันที่ 3 มี.ค. 2020
Dear Shell,
Thank you for the your rating.
We look forward to welcoming you back.
Kind regards
6/10 พอใช้
ผู้เข้าพักจริง
2 มี.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Bed was so uncomfortable new mattress needed as there was a huge dip in the middle that meant me and my partner barely slept for two nights!
Positively the room was clean and tidy
ผู้เข้าพักจริง
เข้าพัก 2 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Holiday Inn Wembley วันที่ 3 มี.ค. 2020
Dear Anonymous,
Thank you for the your rating and for the feedback about the beds. We have shared this with out housekeeping team. We look forward to welcoming you back.
Kind regards
2 nights stay . Checked in Friday afternoon. Nice and clean room . Excellent bed. Nice and quiet hotel. 2 mins walk to Wembley and shops.
10 mins walk to tube.
Would stay again . Parking at hotel was a plus
Sasha
เข้าพัก 2 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Lubo วันที่ 24 ก.พ. 2020
Dear Sasha,
Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Lubomir Pachov
Guest Relations Manager
Very rude and uncaring staff. Room wasn’t very clean, cold.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Holiday Inn Wembley วันที่ 24 ก.พ. 2020
Dear Anonymous,
Thank you for your feedback and sorry to hear that you found the staff was rude and uncaring. Also sorry to hear that the room was not clean. Your feedback has been passed on to the management to be shared with.
Good visit to Wembley, stayed with 2 kids, very pleasant, there was an West Indian lady at breakfast who was just fantastic, attentive and friendly throughout
Syed
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Lubo วันที่ 24 ก.พ. 2020
Dear Syed ,
Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Lubomir Pachov
Guest Relations Manager
Good morning,
Thank you for your great review!
Kind regards
Lubomir
Guest Relations Manager
8/10 ดี
Luke
12 ก.พ. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Luke
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Lubomir วันที่ 13 ก.พ. 2020
Dear Luke,
Thank you for your review.
We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Lubomir Pachov
Guest Relations Manager
Proximity to Wembley Arena? Excellent facilities and bed very comfortable
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Lubomir วันที่ 13 ก.พ. 2020
Dear Guest ,
Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Lubomir Pachov
Guest Relations Manager
Good quality hotel, nearby Wembley Stadium which we visited for a concert. Shipping possibilities and mall restaurants very close.
Piia
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก lubomir วันที่ 13 ก.พ. 2020
Dear Piia,
Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Lubomir Pachov
Guest Relations Manager
Dear Patrycja,
Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Sincerely,
Lubomir Pachov
Guest Relations Manager
Dear Guest
Thank you for staying with us, we appreciate your feedback,
Kind regards
Vahid Saadati
Asst Front office Manager
6/10 พอใช้
Adam R J
เดินทางเพื่อธุรกิจ
6 ก.พ. 2020
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Noisy Hotel room
A regular noise which sounded like a large table was being moved on the floor in the room above was happening throughout the night - it may have been a noise from the air conditioning system. Shower had no power in the water whatsoever.
Also disappointed a service charge was automatically added to my bill just for a bar meal sitting in the bar area.
Adam R J
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Holiday Inn London Wembley วันที่ 7 ก.พ. 2020
Dear Adam,
Thank you for your feedback. I would like to apologize for the inconvenience you had during your stay. Your feedback has been passed on to the maintenance team. The service charge is an optional extra that is automatically charged with all food and drink bills in the bar and restaurant however can be removed upon the guest request.
We look forward to welcoming you in the near future.
การตอบกลับจาก Holiday Inn London Wembley วันที่ 4 ก.พ. 2020
Dear Vlademir,
Thank you for your response. I am sorry that you have scored us a 2 / 10. We hope that you will give us another opportunity.
Kind regards
การตอบกลับจาก Holiday Inn London Wembley วันที่ 4 ก.พ. 2020
Dear Vlademir,
Thank you for your response. I am sorry that you have scored us a 2 / 10. We hope that you will give us another opportunity.
Kind regards
8/10 ดี
ผู้เข้าพักจริง
2 ก.พ. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Shanks วันที่ 3 ก.พ. 2020
Dear Guest,
Thank you for staying with us. We looking forward to welcoming you back.
Kind regards.
Was a decent room, the window was locked shut so no fresh air or draft and the aircon only went down to 16°c and the staff were taking their time checking me in and out but apart from that it was an ok night
Matthew
เข้าพัก 1 คืน, มกราคม 2020
การตอบกลับจาก Shanks วันที่ 3 ก.พ. 2020
Dear Matthew,
Thank you for staying with us. We looking forward to welcoming you back.
Kind regards.
Way Overpriced room for a run down hotel, single bed and a broken shower.
Matthew
เข้าพัก 1 คืน, มกราคม 2020
การตอบกลับจาก Damian วันที่ 28 ม.ค. 2020
Dear Matthew,
Thank you for your feeback and I am sorry to hear that the shower was broken in your room.
I have inform our Maintenance Team to address this.
We look forward to Welcome you at The Holiday Inn London Wembley near future.
If you need any more assistance, please feel free to contact me.
Kind regards,
Damian
Reservation Team
Dear Jaskarn,
Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I am thrilled to see that you had such a pleasant stay with us and I hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at emma.dumitru@hiwembley.co.uk
Sincerely,
Emma Dumitru
Front Office Manager
Dear Pam,
Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - WEMBLEY.
Please know that your feedback is extremely valuable to us.
Regards,
Lubomir Pachov
Guest Relations Manager