The concierge, in particular, were exceptional. Planned my wife's birthday with them and it was a big hit. Excellent location for fine dining, fine shopping and accessibility to London's famed sights.
Excellent hotel, great concierge and doorman. Rooms are very nicely kept ; service impecable, walkable to great shopping and lunch/dinner options at Mayfair and Bond and Oxford
The staff at the hotel were exceptional. Norbert the concierge was patient and excellent with this advice and assistance. Tomas the doorman always was pleasant and helpful.
Our only “issue” was that there was no hotel bar in the traditional sense. You could get cocktail in the restaurant but most extraordinary hotels have memorable places/bar to sit and relax. Maybe after all the remodeling there will be a new bar?
The staff made all the difference. We had stayed at “luxury” properties before, but we felt like this was one of the very few times where we understood how that description translated into our excellent experience.
The hotel is 5 star with an excellent staff all around. Not a traditional London hotel but rather a traditional four seasons city hotel. But the staff cannot do enough for you.
The property is great- beautifully appointed and perfectly located. We have stayed here before but this time the staff seemed not as polished as in the past. We were also disappointed in the room we were given.
My wife and I stayed here for our ten year wedding anniversary. The staff here are what made the experience for us. Absolutely impeccable service. Everyone is so polite and willing to help. It has been a pleasure staying here!
Always great experienced to stay FS Park Lane. Always pleasure to see same friends who work there from long time. You can see their respect and loyalty to their hotel, newest one I know who work since 5-6 years.
From cleaning to service and especially door mans and reception team are great.
It was great to see you and hope to see you next time, stay safe
Phenomenal in every way! Great staff, interior design/furniture was exquisite, restaurants and bar first class, location was perfect and close walking distance to all attractions, plus provided complimentary private driver. Will stay again for sure!!