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"Easy to find with plenty of parking, clean and tidy and quiet "

"We loved our stay, the room was really nice, spacious and so clean! Everything from the friendly staff to the delicious breakfast was fantastic. We were close to town and beach, could not fault a thing. Highly recommend, will definitely be back."

"Extremely comfortable. Lovely hot shower. Very close to town centre. Would stay again."

"Loved the spa facilities, book ahead! The staff were fantastic, from the housekeeping staff to reception and kitchen staff; particularly the reception staff in the afternoon/evening shift"

"Recep was very kind to email for confirmation a few days before the stay so that a ground floor room could be assigned, thereby not requiring to climb and carry luggage up the stairs (no lifts). Check in process was smooth, with the recep sharing some recommendations with a map of Warrnambool. Free on-site parking. Has ironing board. Would recommend."

"A lovely place to stay. Perfect for our needs. Friendly and helpful staff."

"Warm and friendly staff Great location Walkable"

"Excellent "

"Great location, great amenities, nice clean and modern decor and really comfy room"

"Location was fantastic. Room was clean and staff were very friendly"

"Extremely friendly staff. "

"I love this property the convenience of location close to Warrnambool and everything is within walking distance. Not to mention the staff are incredible. Can’t recommend this place highly enough."

"I have been traveling for 7 weeks and have stayed in 14+ hotels in N.Z. and OZ. None of them have made a greater effort to make me comfortable than City Heart, admittedly a modest, affordable 16 room place in Warrnambool. The bed was super comfortable, when you turned on the hot water, you got hot water and —— wait for it —— the T.P. was actually soft, almost plush!"

"Very clean, great amenities"

"Bedding and decor was lovely. Nice hot rain shower."

"Parking was easy and at ground level of building Cooling and heating worked very well"

"Everything was good except the bed was too soft for me but It was good to have a electric blanket. The location and the environment was very nice."

"Previously stayed and enjoyed the hotel for what it is. Staff are great, guests have been good but this time the room smelt terrible.. unfortunately it smelt as if people had thrown up on the carpet.. possibly just the room we were in. Wasn’t like this last time.. will be looking elsewhere next trip."

"The view 😍 "