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"The room was clean, bed was comfortable."

"Property in need of some TLC...suggest a coffee maker in rooms or available in lobby; no clock in room....no guide for tv...no eggs or fruit available at breakfast...just the little things that add to the stay."

"Hotel is in a fantastic location to see many local sites and the New River Gorge. The staff are friendly. The WiFi is sketchy and cuts out a lot, and the breakfast is more than a little underwhelming. Breakfast is supposed to be served until 10 am, but we got there at 8:30 am and there was nothing much to eat. The coffee is machine coffee, but there are Keurig machines in the rooms - so you can bring your own coffee."

"Nice quiet and clean. The pillows suck though, it's like a reject from build-a-bear filled them only half way. They're only pillows in name. Everything else was good."

"The bed was comfy, that was about it, had a funky smell when we walked in the lobby. The room had a smell but not as bad as the lobby. Needs a major renovation, and they need to spend some more time cleaning."

"The staff was exceptional. They were doing the best they could to keep up. Hotel was near sold out and it was obviously understaffed. Grime everywhere, crumbs in carpet, broken floor tiles in bathroom, large stains on furniture and bedding. We moved a chair to play cards and there were hair products under it that had definitely been there for months, given all of the dust/hair/dirt on them. There were teenage girls (approximately 14-15 years old) working... running towels and blankets to...

"staff was very helpful and even got us checked in a little early. room was nice and clean"

"Shower head need changing bc of leak but great"

"Hot water dribbled through spigot, musty/moldy odor downstairs, carpet not vacuumed thoroughly in my room, was not told of WiFi password on my card case, room doors very loud when closing, did not see handicapped spots, breakfast buffet subpar, no fresh fruit I WILL NOT STAY HERE AGAIN!"

"Liked the location. Carpet in room was dirty. Room smelled like there had been a dog previously."

"My wife and I recently stayed at your property during our first visit to West Virginia, and unfortunately the condition of the room fell far short of what we expected for a $300+ stay. When we checked in, we found: Mold in the bathroom Mismatched sink handles that both turned the same direction Visibly filthy walls with peeling wallpaper Pillows stained a dark brown shade, clearly not clean Only one working elevator, which was constantly backed up Non-functioning ice machines on our floor I’ve...

"Good hotel, right along the interstate. We stayed here to visit the national park."

"Check in was quick and easy and staff was very friendly. Hotel is very clean and freshly renovated. Only downside was the breakfast, not as many selections as other hotels but sufficient. We would stay here again."

"The staff was extremely nice. The room was surface cleaned more than deep cleaned. The breakfast was extremely minimal."

"My wife waited a long time for yogurt machine to be refilled Coffee was empty when we went to leave Staff seemed overwhelmed There was a lot of running around the halls late into the night The fire alarm woke me earlier than planned and then went off two more times"

"Property is being refurbished, and the renovated rooms are really nice. Beds are comfortable. Staff was very friendly and helpful."

"Everything was filthy. There was a pile of dirty towels outside by door at 9pm check in that stayed there all night. The hook lock for the door was broken. The bath mat was filthy. the carpets in the room and halls had not been vacuumed."

"Everything about this holiday inn was great."