The customer service was phenomenal, they treated me like family, the room is cozy and clean and quiet. The location is very relaxing and across the beach. This place is just perfect.!
The hotel was lovely and clean, the staff were friendly and relaxed. We enjoyed having our breakfast on the terrace every morning. The hotel was perfect to walk to the lido or local pizzerias (about 20mins) the bus service was frequent and easy to get to from the train station. I'd definitely come again and recommend to others who want a relaxing family friendly experience
Ottimo hotel a due passi dall’Accademia, ideale per svolgere servizi in giornata. Ci si arriva con l’autobus dalla stazione centrale. Bosogna camminare un po’ se ai cerca un ristorante.
Op zich was het ok. Maar de kamer was warm, het bed was vrij hard en de airco deed het zozo. Wij hadden geparkeerd op de parkeerplaats van het hotel, maar bij uitchecken hoorden we pas dat dit 10 euro extra was. Dat had hij bij het inchecken kunnen melden, want parkeren voor de deur op straat was gratis.
On June 23, 2019, my wife and I arrived at 2 pm by auto at Hotel Gennarino with reservations made through Travelocity. We were shown to our room which was nice but extremely hot and was told that the air conditioning would take a little while to cool it down. Tthe temperature outside was over 100F. Their AC was broken because it never did cool the room down. When we complained to the desk an English lady offered to show us another room where the AC had recently been on. We could tell no difference between the temperatures of the rooms. We told her we could not possibly stay there in that kind of heat and we would have to find other accommodations with air conditioning elsewhere. The lady at the desk then offered to help us find another hotel that would meet our expectations and reserved a room for us nearby at the Hotel Boston.
She told us she was sorry for our inconvenience but not to worry because she would cancel our reservation at the Hotel Gennarino and not charge our credit card or refund our money back on to our credit card if it had already been charged.
Our latest credit card statement confirms what she said not to be true because we were charged on June 24, 2019, for a room we never stayed in. To avoid getting my credit card company involved on June 29th I emailed the hotel directly and explained what happened and asked that they refund the amount they charged back to my card. No response. Now, the credit card company has become involved. Too bad....
O café da manhã no Hotel Gennarino é delicioso. Há uma variedade de doces, salgados, frutas e sucos no buffet, além de um delicioso expresso e um latemachiatto preparado no momento do café da manhã. A recepção e o acolhimento do Sr. Max e da Sra Mirella foi maravilhoso, nos sentimos à vontade no Gennarino. Hotel bonito, acolhedor e limpo. Em outro momento em Livorno, sem dúvida, faremos nossa reserva novamente no Hotel Gennarino. Obrigado a todos pela estadia no Gennarino. Foi maravilhoso!!
เข้าพัก 3 คืน, เมษายน 2024
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Marco
30 เม.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Kleines Hotel für kurze Aufenthalte. Einrichtung eher alt und nicht auf dem neusten Stand. Aber alles sauber und freundliches Personal.
Nicht so toll war des Frühstück respektive die Lautstärke. Die Dame welche das Frühstück machte machte einen so massiven Lärm, dass man nur kurz was Essen wollte und gleich wieder gehen wollte. ABER sie war sehr nett und hilfsbereit.