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"Everything was clean, just the room is in need of a good update, everything seemed tired. Staff were helpful."

"Very clean with cosy atmosphere. Food in restaurant was very good and reasonably priced."

"Clean but dated room. Had trouble with noisy neighbours and the night porter tried to sort it but wasnt to be....however the manageress Gillian was great sorting a free replacement stay. "

"Lovely hotel with exceptionally friendly staff , particularly Georgina in the Spa"

"All staff professional, courteous and helpful. All facilities as you would expect and food was excellent."

"Single room small but had everything you would want and shower a good size. Very comfortable bed."

"Great location, just outside the York wall."

"The decor was dated but okay. The room a good size, dated but sufficient. However I was not impressed with the room servicing, it had something on the floor that was left there and the shampoo bottle I used was left there as I had left it not replenished either. The bed was not made properly. I understood that there will be less facility due to three star status but did expect better room attendance. I ate in the restaurant and was disappointed. The potatoes were not fresh. The rest was...

"No air conditioning - a bit hot to sleep. It’s basic but rooms are well maintained. Staying towards the back does decrease highway noise"

"Property is set in lovely grounds staff very friendly room clean fabulous shower quiet place breakfast very tasty"

"Staff were excellent especially the front desk"

"Very nice staff, very clean room, nice clean bathroom nice shower over the bath plenty of hot water good water pressure, 2 small bottles of shampoo and body wash and a small bar of soap towels provided. Nice room with desk and chairs the bed was comfortable. Not enough power points to charge your phone/laptop/watch no USB points especially difficult if two people have items to charge at the same time maybe bring an extension lead/plug. Car parking is charged and expensive especially if staying...

"The room and the entire property was very well presented and fresh. The restaurant was also exceptional with top level table service and a great menu. Only negatives are that road facing room was a little noisy during the morning and evening rush hours and the security light in the room was quite intrusive. We thoroughly enjoyed our one night stop over."

"Peaceful, clean surroundings. Helpful, friendly staff, excellent breakfast, choosing from both continental and cooked (vegetarian for me). Loved my double room on the top floor. All very enjoyable. Thankyou."

"We recently stayed at Hollins Hotel and Spa and overall had a lovely experience. The hotel is in a great area with plenty of parking available, which made arriving and getting around really easy. The staff were all very friendly and welcoming throughout our stay, and we definitely felt it was good value for money. The spa facilities were a highlight — the pool, hot tub, and sauna were all really nice and well maintained. The changing rooms were also clean and tidy, although the lockers were a...

"Excellent room,clean and tidy. Pleasant staff and good food"

"The room was clean and the staff friendly. I probably would not come here again mainly because they do not serve breakfast. Their website states that breakfast is made to order and I recall seeing it on the expedia page but then was notified a day before about where to go for food instead. I asked on arrival and they have not served breakfast in 3 years. Inconvenient but not the end of the world. The shower had someone else's soap in it and the body wash was never renewed after use. The window...

"I don’t usually post negative comments but feel on this occasion it’s require based on the room rate. Our room including bathroom was slightly tired and is in need of a refreshment and lacked your normal toiletries for this level of hotel. The mini fridge compressors was very loud and as such led to both nights of poor sleep, not ideal when you book a weekend away to recover. However, the main building was very beautiful and had a nice lounge to relax in the evening."