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"This is our ( a group of 3 couples) first time staying in a Kindness Hotel. As the name suggests, the whole hotel's provision and arrangement are full of "kindness". I'm impressed by the variety of food items in the breakfast buffet. Believe it or not the latte coffee is better than SB and their ice cream is better than the one we bought from an ice cream shop. There's abundant provision of quality toothpicks, serviettes, wet towels. For 2 nights we chose to take the "snacks " provided from 7-9 pm instead of having dinner outside since we are not big eaters. The rooms are bright, clean and tidy with ample provision of toilet paper. (We stayed in a Taipei hotel a few days later. That hotel did not even provide one spare roll of toilet paper.) There is also free laundry facility. We would definitely book again in the future. Thanks a lot for the kindness that you show to your visitors. We were greatly impressed."

"Receptionists are super friendly, prifessional and helpful with any inquiries and great dining recommendations. Laundry facilities is in an air conditioned room clean and well organized with baskets and iron if needed. They provilde free laundry detergent. Hotel is with short walking distance from Hualien's famous shopping triangle area. Will definitely stay there again uf visiting Hualien. "

"This was a very fun place to stay for two families with kids. Buffet for dinner and breakfast was amazing and the pool was spectacular."

"This place was good, check in was easy. Worth it and in good location."

"Ms. Chen and 莊先生以其他們飯店的團隊一等一的服務非常的專業，而且細心幫助旅行的人有一個好的住宿環境和接待"

"This hotel amenities were excellent, their breakfast floor was amazing, and excellent service all around. We also appreciated the lobby with daily water and snacks. They showcased a beautiful rose stone display in the lobby, adding to the nice ambiance. Rooms were spacious and clean. The only complaint was that the desk chair was a bit uncomfortable for me, but my husband liked it. Great hotel, walking distance to the department store; a bit further to the stone and night markets, but reasonable. Staff was great--stored our luggage and called taxis for us."

"Great location and room was really huge. The only downside are the friendliness of staff and the hotel do not even provide any iron for its guest and no common room for ironing facilities. Breakfast spread was acceptable. It is free and do not expect too much."