Search Hotels Near Levien Gymnasium, New York

"Good evening, I am writing to formally report an issue that occurred during my attempted check-in on May 3rd at approximately 9:15–9:20 PM. I initially arrived without a reservation and was advised by the night manager on duty to complete my booking online. At no point during this interaction was I informed of any restrictions, policies, or circumstances that would prevent me from being checked in after doing so. Relying on this guidance, I immediately made a reservation online and was charged $170. When I returned to the front desk, I was then denied service. I was also told that statements were made that I did not make, which added to the confusion and concern about how the situation was handled. Additionally, the interaction felt unprofessional and dismissive. As a result, I incurred a charge for a reservation that I was unable to use due to conflicting information provided by staff. I am requesting: 1. A full refund of the amount charged 2. A review of this incident, including staff conduct and communication practices I would appreciate a prompt response and resolution. Thank you."

"Good"

"The staff was very friendly. The rooms very clean."

"Had some issues with our room not being ready 15 mins after checkin time, had to wait another 15 mins, then they tried to give me a room with 2 queen beds instead of a king bed, they tried to fix it but the King room wasn't ready still I had I had to wait another 20 mins. Once we got our room it was nice and clean, small but great location next to broadway theaters and times square. Would recommend others give it a shot."

"Facilities were very clean, staff very friendly and helpful, location excellent, and rooms very spacious. "

"Horrible experience. Anything barely works the tv didn’t work it wasn’t even smart and there’s no WiFi there no signal no nothing. The sheets were dirty, the ac unit full of dust, the fridge in bad conditions didn’t cool… well worst experience not coming back ever."

"Clean, comfortable room and staff was very helpful. The croissants from the cafe for breakfast were amazing! "

"Staff was great and the room was perfect. They are still working through the opening so the pool wasn’t open yet and the restaurant is still being built out. Great location in Harlem and close to subway and buses to get around town. "

"The photos of these rooms are misleading. The walls had marks and a hole. The bathroom was stained the bathtub had water underneath the tub that made it feel unsafe to stand in. Overall it just felt like false advertising for a room that was not cheap to book. The location is very good but their are other hotels in the same area so we will not book this location again. "