"Friendly and helpful receptionist. Very professional approach by not shouting out the room number but just giving the key cards - excellent. Dinner was also excellent with good service. Room very comfortable. Not much of a view but no complaints."
"We couldn't fault the service, nothing was too much trouble. We had supper in the pub and the food was delicious, so much so that we couldn't manage a full breakfast the next day which was a pity. We will certainly be staying at the Montagu Arms again. The location was perfect"
"My fiancée and I recently had the most wonderful stay in Newport. The building itself is truly stunning, steeped in history that added a unique charm to our experience. Beyond the beautiful architecture, the staff were incredibly friendly and welcoming, making us feel right at home from the moment we arrived. We were also particularly impressed with their breakfast service – the selection and quality were truly outstanding and a delightful start to each day. We left feeling refreshed and with...
"We had a problem our first night with the shower. The staff were so friendly, helpful and apologetic. Unfortunately they couldn’t fix it and they didn’t have the same or similar room available to move to that would have enough space for all of us…so they put aside a room just two doors down for us to use for showers. Not ideal but they were so accommodating that it really was no issue!
Would definitely recommend to stay here if you will be in Southampton for a few nights. Staff is excellent,...
"Beautiful harbour-side hotel with lovely views. Excellent spa.
My only niggle is that the architect over-complicated the lighting system. Our room had 9 light switches (excluding the one for the bathroom) and it was impossible for us to turn off the dimmed light in the entrance hall area - no matter what switch combo we tried. My son and his gf had the same issue in their room. "
"A great place if you wana drive down the night before your cruise as its close to the terminal! Nice freindly staff, food exellent! The room was basic but clean as was the bathroom. We where in a downstairs room so we had noisy upstairs occupants so when they walked across the room you could hear the footsteps and floorboards creaking! Fire alarm went off in the early hours but that cant be helped! Not a bad stay and i would stay there again. Highly recommend the fish&chips👌"
"Beautiful building, room, facilities and very accomodating staff, our only tiny point to raise is that there were a number of hairs on the floor in our bathroom when we arrived which was a tiny bit off putting "
