โรงแรมใกล้ลอว์ลอร์ เหตุการณ์ เซ็นเตอร์, รีโน

"My husband booked this hotel because he thought it was cool that it was an older building and the rooms were only in the 2nd and 3rd floor above a bar & restaurant. The room looked cute- modern decor in an old building. I’m not a neat freak but I do inspect the room. We hadn’t touched the bed and right there under the decor pillow lay two long stands of hair that was clearly not either of ours. Yuck. In the shower, I found several pieces of hair. The sink didn’t look clean, either but I had...

"It’s a clean and newer hotel, so that’s nice. Staff kindness and amenities offered are bare minimum, they don’t go out of their way as far as “hospitality”. No housekeeping services, no pool, no fridge or microwave in room. For the price point I would go elsewhere next time."

"While this is an older building, the room was very clean as we're all the amenity spaces. "

"The room was a smoking room, we slept horribly because of the odor. Housekeeping came and tried to deodorize it. "

"I recently stayed at the Courtyard Reno Riverfront, and this experience was deeply disappointing—especially as someone who joined Marriott with high expectations. I have been a Hilton Diamond member for years, and I specifically chose to try Marriott to compare the level of service and hospitality. Unfortunately, this stay fell far below what I expected and has left me extremely disappointed. First, the front desk service was unacceptable. The staff member who assisted me (a woman with a nose...

"Clean and courteous staff"

"Quiet, clean room. Breakfast was excellent."

"I did not feel safe staying here. The room smelled like stale cigarettes. There was not much left of a lumpy mattress. The walls were so thin I didn’t get much sleep. A homeless guy in a wheelchair was right outside my door when I left one time."

"Cleanliness- beds with stains, the smell was bad( smoke)bathroom,parking lot also dirty. Loud noises very late at night that lasted into the early hours of the morning. The staff was ok, but not the best. Not worth the money we paid. "

"Horrible. Long story but The front desk was not knowledgeable, and no one knew protocols and just made up stuff as they pleased, and when I tried to address the matter they hung up on me. Would never book or stay with this company again. I escalated my experience to the franchise and they too had issues contacting and communicating with this property."

"Very clean and pet friendly."

"It is run down, very smoky (even in non-smoking rooms) and overall just an old hotel. We had a ridiculously bad experience with the check in for the party who we were traveling with and we were woken up several times at very late hours unnecessarily due to staff incompetence who gave them the key to our room and then called security. Not a great experience overall. "

"Clean, staff were great"

"The Element is a great hotel for Reno. Their breakfast was amazing! The rooms were nice and clean. The staff was extremely polite and helpful. The bar was fabulous as well. The hotel does a lot of little things for the guests which was appreciated such as a happy hour, water and coffee available anytime. The only draw back is the hotel is located on a busy street so it can be loud in the evening."

"The area was in an industrial part of town and not the best part of town! Parking was OK. The hotel staff was very good. We didn’t have any interaction with the housekeeping staff other than getting clean towels. The breakfast was very good and the breakfast staff was very accommodating. The only thing negative in the room was I didn’t have a very comfortable chair and there was no counter space in the bathroom."

"Our room was very clean and updated, comfortable bed."

"There was someone else’s hair in the tub, there was no plug for the tub or the sink, the toilet was loose and so was the faucet at the sink. The door into the bathroom needed a scrub down. The sheets didn’t fit all the way over the mattress top and were stained (but hopefully clean?). The staff member at the front desk was friendly, though. It was tolerable for a quick overnight stay, but I wouldn’t return here."