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"The property itself is beautiful, but management and operations need significant improvement. Aside from the maintenance crew, most staff appeared inadequately trained in both hospitality and operational procedures."

"On ne se gare pas devant l'hotel, qui au coeur du village, dans des rues étroites..; ce n'est pas un problème, le village est facilement accessible, mais encore faut il en être informé. Arrivé sur place, la personne qui nous a accueilli était peu avenante...pas mal aimable, mais peu chaleureux comparativement à la Grèce. A part cela, la chambre, l'établissement, la piscine, le village tout est beau et fait pour votre séjour. Eneffet à moins de 5 minutes à pied, vous pouvez prendre votre petit...

"Excellent accommodation, kind and friendly staff, great view, with garden, pool, and the sea. A short distance from Episkopi beach, a long sandy beach mixed with pebbles, both free and equipped with bars and restaurants. Great location for both relaxing and exploring the island. Thanks for all!"

"The hotel was nice but we wanted to move our stay to a few days before. I accidentally booked for the day we left, rather than the day we came (we only needed a one night accommodation until our Airbnb was ready). The person we spoke to was rude, and said no exceptions and no refunds (we realized 12 days prior, rather than 14 when a full refund would have been given). We tried to change the dates but no rooms were available, then we tried to just cancel one room (we got three) and they were...

"This is a beautiful hotel with wonderful staff and great food."

"Beautiful quiet spot! A walk or cycle from the Center of Frangkocastello (and where the beach is wonderful and child friendly too). The taverna on the sea front just infront of the property has excellent traditional Greek food and there are many more to try in the center too. Very peaceful location, with a few similar looking apartment hotels scattered along this coastline. The hosts are wonderful. A pool was just finishing being built right behind the current apartments property and looked like...

"On a adoré notre séjour. Le repas dans les restaurants étaient variés et très bons. L’équipe attentionnée et efficace parle français et d’autres langues parfaitement. Les chambres 4700 sont au fond et plus calmes car loin du club enfants et de l’animation du soir. L’animation du soir est faite par des salariés jeunes, sans intérêt. C’est presqu’un sketch. Plage de sable comme piscine nous avons trouvés des transats à toute heure. Salle de sport propre et complète Piscine intérieure non...

"Schönes Hotel, gutes Essen, überwiegend freundliches Personal. Leider sind viele Zimmer der Straße zugewandt und diese ist laut und stark befahren. Angeblich haben die Zimmer Schallschutzfenster. Der Unterschied zwischen offenen und geschlossenen Fenster war aber nur minimal! Wenn man nicht wie ein Stein schläft, nicht zu empfehlen."

"Lovely hotel, food is spectacular. Sommelier in main restaurant (Charlie) is fantastic! Book a swim up room if you can - highly worth it."

"Great time"

"Great room and views and great service"

"Fantastic seafront hotel. Sits right on the waterfront in the village. The staff are helpful and friendly. There is a dedicated parking area available next to the public carpark. The rooms are simple but stylish with nice balconies overlooking the sea. We stayed here for 3 nights and wish we had stayed longer. You can get ferries to teh nearby beaches or you can walk the E4 trail. The downstairs does great coffee aswell as typical greek food. There are two bakeries in town that have...

"Exceptional! One of the best hotels we’ve stayed in. The staff, the location, facility, and quality of food was incredible. Don’t think twice, it’s totally worth the price."

"Great views, nice pools, clean rooms, but the food wasn’t very good. Would say it was below average at best with limited options, especially for lunch and dinner."

"Beautiful property, friendly and helpful staff, delicious food. "

"It was perfect."

"We had a fantastic stay at this lovely small hotel with amazing staff. It is located about 3K from Rethymnon old town making it a quieter location for a peaceful holiday, but there are still plenty of good eateries and shops near by and a taxi into town is 12 euro. The hotel is beautiful and spotlessly clean. It’s right on the beach and boasts 3 pools (one of which is indoors). There are more sun loungers than guests so you will always find somewhere to soak up the sun whenever you venture...

"Sehr freundliches Personal "

"Super freundliches und engagiertes Personal, sauber und Pool & Strand super gepflegt. Sehr leckeres und qualitativ hochwertiges Essen - auch glutenfrei möglich! Kinderprogramm war auch wunderbar. Unser erstes Familienzimmer war relativ laut (Klimaanlage vor dem Balkon, Fahrstuhl), konnten aber wechseln."