Loud music through huge speakers at the swimming pool - animators shouting through huge speakers at the swimming pool during polo-games with only 10 people and no-one watching.
Overall appreciation: great hotel but too noisy at the swimming pools.
Dear Koen,Thank you very much for sharing your comments with us. We thank you for your precise comments about the excessive noise in the entertainment and these will be forwarded to the head and Director of entertainment to solve the problem in order to avoid more negative comments from other guests.We also hope that your stay on the island was to your satisfaction.Best Regards,The Management!!!
Good food, excellent value. Royal elite worth it for us, sea view spacious room, elite dining and lounges.
Area around pool very tired and could do with a refurbishment. Check in was not the best, reception staff really need to be more friendly (all other staff great)
Linda
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก The Management วันที่ 4 ก.พ. 2024
Dear Linda,Sunny greetings from Sandos Papagayo in Lanzarote and thank you for sharing your experience with other users. We would like to thank you for trusting us to enjoy your holiday, and to toast to all your future holidays with us!Our ultimate goal is that our guests enjoy their precious holidays to the fullest, and with you we have achieved that! The Sandos Papagayo team looks forward to welcoming you back soon and make your stay a collection of unforgettable moments!Kind regards,The Management
Dear karen,Sunny greetings from Sandos Papagayo in Lanzarote and thank you for sharing your experience with other users. We would like to thank you for trusting us to enjoy your holiday, and to toast to all your future holidays with us!Our ultimate goal is that our guests enjoy their precious holidays to the fullest, and with you we have achieved that! The Sandos Papagayo Team looks forward to welcoming you back soon and make your stay a collection of unforgettable moments!Kind regards,The Management
10/10 ดีเลิศ
ANDREW
7 ม.ค. 2024
ANDREW
เข้าพัก 7 คืน, ธันวาคม 2023
การตอบกลับจาก The Management วันที่ 4 ก.พ. 2024
Dear ANDREW,Sunny greetings from Sandos Papagayo in Lanzarote and thank you for sharing your experience with other users. We would like to thank you for trusting us to enjoy your holiday, and to toast to all your future holidays with us!Our ultimate goal is that our guests enjoy their precious holidays to the fullest, and with you we have achieved that! The Sandos Papagayo Team looks forward to welcoming you back soon and make your stay a collection of unforgettable moments!Kind regards,The Management
10/10 ดีเลิศ
Patrick
6 ม.ค. 2024
Patrick
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก The Management วันที่ 4 ก.พ. 2024
Dear Patrick,Sunny greetings from Sandos Papagayo in Lanzarote and thank you for sharing your experience with other users. We would like to thank you for trusting us to enjoy your holiday, and to toast to all your future holidays with us!Our ultimate goal is that our guests enjoy their precious holidays to the fullest, and with you we have achieved that! The Sandos Papagayo Team looks forward to welcoming you back soon and make your stay a collection of unforgettable moments!Kind regards,The Management
10/10 ดีเลิศ
François
5 ม.ค. 2024
François
เข้าพัก 5 คืน, ธันวาคม 2023
การตอบกลับจาก The Management วันที่ 4 ก.พ. 2024
Dear François,Sunny greetings from Sandos Papagayo in Lanzarote and thank you for sharing your experience with other users. We would like to thank you for trusting us to enjoy your holiday, and to toast to all your future holidays with us!Our ultimate goal is that our guests enjoy their precious holidays to the fullest, and with you we have achieved that! The Sandos Papagayo Team looks forward to welcoming you back soon and make your stay a collection of unforgettable moments!Kind regards,The Management
Dear Kurt Ove,We appreciate your comments and remarks and thank you for the trust you have placed on us.We look forward to welcome you again.Best Regards,Sandos Papagayo
Cher Christian Fernand,Nous vous remercions énormément vos commentaires et il nous réjouit que votre séjour a été confortable. Nous espérons vous voir dans l’avenir. Attentivement, Sandos Papagayo
8/10 ดี
colm
9 ต.ค. 2023
ชื่นชอบ: พนักงานและบริการ
high density hotel
A mixed bag; we upgraded to royal elite - this gives access to additonal exclusive lounges and dedicated restaurant.
The Royal elite restaurant experience was nice, but the food did not differ ( perhaps even less choice) to the main restaurant. Room was tired and had a heavy cigarette smell, though non smoking. Aircon was noisy and ineffective affecting sleep.
What you do get with Royal elite is drinks served in the restaurant ( with I suspect a better wine) plus somewhat amazingly a serve yourself premium drinks bar in the lounges. Nice, but it did suit heavier drinkers than us. Some hefty measures were in evidence.
Getting a pool sunbed was very tricky and there is almost no greenery/ gardens to this hotel.
colm
เข้าพัก 7 คืน, กันยายน 2023
6/10 พอใช้
Caroline Alexia Morgan
เดินทางเป็นกลุ่ม
18 ก.ย. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
Hotel is a 20 minute walk from some beautiful sandy beaches. However, the hotel itself is quite dated. Most sun umbrellas did not work. The room was kept clean, but the sun terrace floors were sticky from spilt drinks and there were discarded cigarettes in corners which did not get cleaned. It felt understaffed. Buffet food was ok. The food in the Fusion restaurant was pretty good, but it was extremely difficult to get a reservation there.
Caroline Alexia Morgan
เข้าพัก 3 คืน, กันยายน 2023
การตอบกลับจาก Sados Papagayo วันที่ 18 ก.ย. 2023
Dear Caroline Alexia Morgan,Thank you very much for sharing your impressions about Sandos Papagayo. Be sure that we take good notes of all your comments. We very much appreciate the opportunity you give us to improve our service. We regret to know that the hotel, in some points, did not correspond with your expectations. Nevertheless, we hope that, overall, you spent a nice holiday. Once again, thank you for your review.Yours sincerely,The Management
If I can give more the 5 stars I would lovely staff lovely food special chef SALM in the restaurant he is very helpful worth it to pay for the royal upgrade it was our first time but will come every year
sameh
เข้าพัก 6 คืน, สิงหาคม 2023
การตอบกลับจาก Sados Papagayo วันที่ 18 ก.ย. 2023
Dear sameh,Thank you very much for this fantastic score and comments.We are very happy to know that the hotel fully met your expectations and that you spent a fantastic holiday with us. We are already looking forward to welcoming you again in the near future.Best Regards,The Management
Estimada Hannah,Queremos agradecerle enormemente la confianza depositada en el personal del Hotel Sandos Papagayo y en la marca Sandos Hotels. Nuestro objetivo final es que nuestros huéspedes disfruten al máximo de sus preciadas vacaciones, por lo que estamos muy agradecidos de saber que ha disfrutado de su maravillosa estancia con nosotros y nos gustaría agradecerle enormemente que haya compartido maravillosa valoración sobre su experiencia.Atentamente, La Dirección
I had a great stay here due to the fact that the staff was so helpful and friendly. They helped us figure out our transportation options and get around the island. Food was satisfactory (catered to European tastes). Probably better for families vs solo or couples. Enjoy!
Jeanette
เข้าพัก 7 คืน, พฤษภาคม 2023
การตอบกลับจาก The Management วันที่ 28 พ.ค. 2023
Dear Jeanette,Greetings from sunny Sandos Papagayo in Lanzarote and thank you for sharing your experience with us! We would like to thank you very much for the trust you have placed in the staff of the Sandos Papagayo Hotel and in the Sandos Hotels brand. Our ultimate goal is to see all our guests enjoy themselves and have a wonderful holiday. We would like to thank you very much for your wonderful words about the staff and the facilities. We would be delighted to welcome you on your next stay in Lanzarote. Sincerely, The Management
Above anything else, we were most impressed by the staff. Polite, helpful, and working very hard to look after the guests. Special shoutout to the entertainment team who put in a long shift, but always maintained energy.
Good morning,Thank you very much for your kind words.We are glad to hear that you had a good holiday with us. We hope to see you again in our hotel.Best regards
It’s a big lie
Don’t trust the description
They stated that they provide a shuttle service but they don’t at all
Islam
เข้าพัก 5 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Sandos วันที่ 12 มี.ค. 2023
Dear Mr Islam,We are very sorry for the error in the description on the Expedia page. We are already dealing with the issue to resolve the information as soon as possible.We have to say that it is not our intention to lie to our customers but nevertheless we have seen your request to Expedia, but if the service would exist we should have confirmed it to you by mail and this has not been the case.In fact, we have never received any mail or call from you requesting information about this service. Only on the day of arrival at Lanzarote airport.In any case, we apologise for this small misunderstanding and this Management remains at your disposal for whatever you may need. We hope you had a pleasant stay.Yours Sincerely,The Management
Dear Joanne,Thank you very much for your review on Expedia. We are happy to know that you enjoyed your stay with us at Sandos Papagayo and that we were able to meet your expectations during your vacation.We hope to see you again.Sincerely
4/10 แย่
Tom R
เดินทางกับครอบครัวและเด็กเล็ก
11 ม.ค. 2023
Vi likte nærheten til havet og 2 strender i gangavstand,
men rommet var knøttlite for 4 personer, skitne glass og tallerkner
Tom R
การตอบกลับจาก SandosPapagayo วันที่ 12 ม.ค. 2023
Kjære Tom R,Takk for at du ga oss dine kommentarer.Vi er glade for å vite at beliggenheten vår falt i smak.Som en anbefaling har vi større rom som vår Juniorsuite eller Familierom (sistnevnte er kun tilgjengelig direkte på hotellet)Vi håper du likte oppholdet ditt på LanzaroteHjertelig
Estimada Antonia,Muchas gracias por compartir su opinión acerca de su estancia en Sandos Papagayo.Es un placer saber que estuvimos a la altura de sus expectativas y que seguramente disfrutó de una estancia particular debido a las fechas en las que nos encontrábamos.Esperamos tenerla de vuelta pronto y mejorar aún más si podemos su experiencia con nosotros en Sandos Papagayo.Un saludo
Estimado R,Muchas gracias por hacernos llegar y compartir su experiencia acerca de su estancia con nosotros en Sandos Papagayo.Nos alegra saber que cumplimos con sus expectativas y que disfrutó de su tiempo con nosotros.Esperamos tenerle de vuelta pronto.Un saludo
10/10 ดีเลิศ
marie
4 ธ.ค. 2022
marie
เข้าพัก 7 คืน, พฤศจิกายน 2022
การตอบกลับจาก SandosPapagayo วันที่ 5 ม.ค. 2023
Chère Marie,Merci beaucoup pour le temps investi pour nous évaluer via Expedia. Nous sommes heureux de savoir que nous avons répondu à toutes vos attentes pendant votre séjour. Nous espérons l’avoir à nouveau bientôt.Sinceres salutations.
Dear Ali,We are happy to know that you spent a pleasant holiday. We thank you for choosing this hotel and send you our best regards.The Management
6/10 พอใช้
Wilfried
เดินทางกับคู่รัก
21 พ.ย. 2022
ชื่นชอบ: สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Wir hatten
Wilfried
เข้าพัก 12 คืน, พฤศจิกายน 2022
การตอบกลับจาก SandosPapagayo วันที่ 5 ม.ค. 2023
Lieber Wilfried,Vielen Dank, dass Sie Ihre Eindrücke mit anderen Benutzern geteilt haben. Es tut uns leid, dass wir während Ihres Aufenthaltes nicht alle Ihre Erwartungen erfüllt haben.Mit freundlichen grüssen
Das Essen im Restaurant war jeden Tag verschieden. Das Personal ist aufmerksam und freundlich.
Ines Navia
เข้าพัก 5 คืน, พฤศจิกายน 2022
การตอบกลับจาก SandosPapagayo วันที่ 5 ม.ค. 2023
Liebe Ines Navia,Vielen Dank, dass Sie Ihre Erfahrungen mit uns im Sandos Papagayo geteilt haben.Wir freuen uns zu wissen, dass wir Ihre Erwartungen in Bezug auf unser gastronomisches Angebot erfüllt haben und dass die Freundlichkeit und der Service unserer Mitarbeiter der Aufgabe gewachsen waren.Wir hoffen, sie bald wieder im Sandos Papagayo zu sehen.Mit freundlichen grüssen.
10/10 ดีเลิศ
Marjorie
20 พ.ย. 2022
Marjorie
เข้าพัก 7 คืน, พฤศจิกายน 2022
การตอบกลับจาก SandosPapagayo วันที่ 5 ม.ค. 2023
Chère Marjorie,Merci beaucoup d’avoir partagé ce merveilleux score avec d’autres utilisateurs via Expedia. Nous sommes heureux de savoir que nous répondons à vos attentes à tous égards. Nous espérons la retrouver bientôt.Sinceres salutations
Lieber Claude-Alain,Vielen Dank, dass Sie Ihre Erfahrungen mit Expedia geteilt haben. Wir freuen uns zu wissen, dass unser Standort und unsere Mitarbeiter nach Ihrem Geschmack waren.Wir hoffen, Sie bald wieder zu sehenMit freundlichen grussen.
10/10 ดีเลิศ
Martin
3 พ.ย. 2022
Martin
การตอบกลับจาก Sandos วันที่ 12 มี.ค. 2023
Dear Martin,We are happy to know that you spent a pleasant holiday. We thank you for choosing this hotel and send you our best regards.The Management
Estimado Richard,
nos alegra mucho saber que tu estancia en nuestro hotel ha sido placentera y esperamos poder recibirte de nuevo muy pronto. Saludos cordiales.
After a problematic check in all was well. Lots of in site options, plus nearby beaches via cliff walk for those who prefer to swim in the sea. We had to hunt for our hotels.com booking and email to reception to complete the check in process. Good buffet selection for all meals. Quiet location on the outskirts of Playa Blance
Brian
เข้าพัก 5 คืน, มีนาคม 2022
การตอบกลับจาก SandosPapagayo วันที่ 23 มี.ค. 2022
Dear Brian,
Thank you very much for your amazing review in Expedia.
It is a real pleasure to know that you enjoyed your stay with us at Sandos Papagayo and that we also met your expectations.
As you well say, our hotel has a privileged location, ideal for enjoying nature due to its proximity to the virgin beaches of Papagayo, a wonderful view of the island of Fuerteventura and just a 20-minute walk from the Marina.
Thank you once again for sharing your opinion via Internet.
We hope to see you soon!
Best regards
Hotel room (superieur sea view) was in a poor and outdated state.. but clean and the beds were good. The hotel itself was great, good food, great animation 😀👍
Rutger
เข้าพัก 7 คืน, กุมภาพันธ์ 2022
การตอบกลับจาก SandosPapagayo วันที่ 5 มี.ค. 2022
Dear Rutger,
We appreciate your comments and remarks and thank you for the trust you have placed on us.
We look forward to welcome you again.
Best Regards,
The Management
6/10 พอใช้
Arvindjit
เดินทางกับครอบครัว
26 ก.พ. 2022
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
A concierge service would be very useful.
The hot water in the shower was not there most of the time and showers had to be very luke warm.
There was No milk provided in the room with the coffee, tea so could not have a cup of coffee in the room in the whole of 5 day stay, Despite the cleaner coming each day she did not notice and nor did she clean the coffee tray or replenish.
Arvindjit
เข้าพัก 5 คืน, กุมภาพันธ์ 2022
การตอบกลับจาก SandosPapagayo วันที่ 26 ก.พ. 2022
Dear Arvindjit,
Firs of all, thank you very much for sharing your impressions about Sandos Papagayo.
Secondly, we feel so sorry with this inconvenience and we are deeply impressed about your review. It was a shame that this management could not deal with these matter during your stay.
We understand that could be a human mistake of our staff and we apologize about that, but if you inform of this matter, we try to solve the problem by the way.
I hope that at least you had a pleasent holidays.
Kind Regards,
The Management
Dear Paul Matthew,We are happy to know that you spent a pleasant holiday. We thank you for choosing this hotel and send you our best regards.The Management
6/10 พอใช้
Caroline
2 ธ.ค. 2021
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Location
Caroline
เข้าพัก 7 คืน, พฤศจิกายน 2021
การตอบกลับจาก SandosPapagayo วันที่ 4 ธ.ค. 2021
Dear Caroline,
Thank you very much for sharing your impressions about Sandos Papagayo.
Kind Regards,
The Management
Several of the sanitising devices were not working which was disappointing. Service from staff was excellent as always. Would recommend as a hotel choice.
Gerard
เข้าพัก 12 คืน, พฤศจิกายน 2021
การตอบกลับจาก SandosPapagayo วันที่ 30 พ.ย. 2021
Dear Gerard,
We would like to apolgize for the inconveniences caused for the sanitising devices and we are working in it every day. Apart from that we are so happy for your comments commending Sandos Pagagayo.
Thank you very much for your review.
The Management
Dear guests,
We are happy to know that you spent a pleasant holiday. We thank you for choosing this hotel and send you our best regards.
The Management
Estimado Javier,
Nos alegra saber que han disfrutado de sus merecidas vacaciones y agradecemos sus comentarios y opiniones expresados en este medio.
Reciban un cordial saludo,
La Direccion
Ottima ubicazione, qualita vino da migliorare, piscina un po troppo rumorosa, servizio molto gentile
ผู้เข้าพักจริง
เข้าพัก 8 คืน, ตุลาคม 2021
การตอบกลับจาก SandosPapagayo วันที่ 16 ต.ค. 2021
Cari clienti,
Apprezziamo i vostri commenti e osservazioni e vi ringraziamo per la fiducia che ci avete accordato.
Non vediamo l'ora di darvi il benvenuto di nuovo.
Saluti,
La direccion
Ben organizzata,misure anticovid rispettate,personale gentile e molto educato e cortese!!
Barbara
เข้าพัก 10 คืน, กันยายน 2021
การตอบกลับจาก SandosPapagayo วันที่ 16 ก.ย. 2021
Cara Barbara,
Siamo felici di sapere che avete trascorso una piacevole vacanza. Vi ringraziamo per aver scelto questo hotel e vi inviamo i nostri migliori saluti.
La Direzione
Apreciados clientes:
Nos alegra saber que han disfrutado de sus merecidas vacaciones y agradecemos sus comentarios y opiniones expresados en este medio.
Reciban un cordial saludo,
La Dirección
Una buena estancia, el hotel está situado ligeramente alejado de las aglomeraciones, en un punto estratégico. El desayuno muy bien, las cenas regulares. Muchas actividades y entrenidas actuaciones nocturnas. Merece la pena las habitaciones con vistas al mar.
Jose
เข้าพัก 7 คืน, สิงหาคม 2021
การตอบกลับจาก SandosPapagayo วันที่ 13 ส.ค. 2021
Estimado Jose ,
Muchísimas gracias por esta gran puntuación. Nos alegra saber que han disfrutado de sus merecidas vacaciones y quedamos a la espera de su próxima visita.
Atentamente,
La Dirección