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"Breakfast was excellent. Dinner was expensive and not many selections. The staff was generally very nice, although when I checked out the staff refused to give me the Expedia discount on drinks, in contrast to what the staff said when I checked in. That was frustrating. The grounds are lovely, but not an easy walk to the city. "

"This was a quaint beautiful property with modern rooms.Staff could not have any more helpful.Love this place and would highly recommend."

"Camera pulita, personale gentile e molto cordiale, colazione con prodotti freschi e vari, comodo per raggiungere a piedi il centro di Firenze, Palazzo Pitti a 5 minuti, apprezzatissimo il parcheggio interno gratuito"

"amazing views of river and bridges"

"The building doesn’t look like it has had any money spent on it since the 1980’s.Very shabby hotel, shame on the owners, it could be fab. Had holes in sheets and towels. No duvet it’s a 1950’s style blanket between sheets. Not hygienic these days. Dirt and dust everywhere. Cushions with stains on. One pillow each. Dining chairs in the breakfast room all broken. Car park which we managed to get a space, parks 10 cars. Neighbourhood very good and it’s a walk down the hill to the bus stop which you...

"Front desk people were amazing! We "

"Easy walk to the airport tram! Very clean & nice, helpful staff. Left too early for breakfast so no opinion on that perk for this hotel"

"Spacious room, good service at the front desk. Nice breakfast spread. "

"The hotel was amazing. The location was fantastic for our short city break and the staff on reception could not have been more helpful. Our room was clean and the beds were so comfortable. We got great nights sleeps as it was so quiet. Would highly recommend. "

"Das Zimmer war sauber und gepflegt, das Personal nett und zuvorkommend. Das Frühstück war nicht außergewöhnlich, aber völlig in Ordnung."

" "I recently stayed at your hotel and, unfortunately, my experience with the customer service was extremely disappointing. Despite the hotel's beautiful atmosphere, the staff were unfriendly, nasty, and even racist. They were not welcoming or kind, which made our stay unpleasant. If you're looking for a place with good customer service, I wouldn't recommend this hotel.""

"un lugar muy bonito y barato para hospedarse en florencia, es muy céntrico y el staff es súper amable"

"A bit far from city center area. Front desk staff was very nice. Restaurant was bad. Breakfast was just OK. "

"Perfect location for exploring Florence. 1mile from the train station (20 min walk). Overlooking the river. Clean. Staff friendly. Good selection of food at breakfast. A lovely terrace to sit on and watch the world go by. Free tea/coffee/water provided throughout the day. Would definitely recommend others to stay at the Hotel Silla! "

"Room was large and clean with a river view. The room turndown service was a nice touch. Staff very friendly and courteous"

"If you’re looking for a place to stay well located to all the sights in Florence, B&B Hotel Firenze Pitti Palace al Ponte Vecchio is your place. I found the staff helpful and particularly like their breakfast."

"Helpful staff. Vey good breakfast. Clean and comfortable room. "

"The hotel was in a convenient location with very good restaurants near by. Clean and comfortable."