Dear Alcenio, It is disheartening to see your comment, as this is far from the standard we strive to uphold. We'll address this with our team to ensure that similar incidents are avoided in the future. We assure you that what you experienced is unacceptable by our standards, and we hope you will give us another chance to restore your faith in us.Sincerely,Hotel Management

Dear Miguel, We sincerely apologize for the distressing experience you encountered during your stay. The presence of roaches is unacceptable and does not reflect the standards we strive to uphold. Please accept our deepest apologies for the discomfort and inconvenience this caused you. We take reports of pests seriously and are taking immediate steps to address this issue with our pest control provider to ensure a thorough eradication process. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We hope you will reconsider and give us another opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Arabella, Thank you for choosing Extended Stay America. We sincerely apologize for any concerns you may have had regarding the security of the property and the availability of our front desk services. Please be assured that the safety and well-being of our guests are of utmost importance to us, and we continuously strive to provide a secure environment. Your feedback is valuable, and we will consider it as we strive to enhance our services. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear John, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Maria, Thank you for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We regret that your experience did not reflect this commitment. Your comments have been shared with our team members to ensure we are well-poised to serve you in the future. Considering our convenient location, we hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay. Sincerely,Hotel Management

Dear Kenneth,We have contract with professional pest control company . They came and sprayed all our rooms not just yours. If you like to I can email you the invoice that they send to me. I hope you give us another opportunity to serve you. Sincerely GM Extended Stay America

Dear Jose, We sincerely apologize for the distressing experience during your visit to our hotel. It is disheartening to learn about the issue you encountered, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We hope you consider this an isolated incident and return for another stay.Sincerely,Hotel Management

Dear Carlos, We apologize for the discomfort and inconvenience you experienced during your stay. Your feedback regarding the heater and cleanliness issue is concerning, and we take these issues seriously. It's important to us that our guests have a comfortable and pleasant experience, and we regret that we fell short of meeting your expectations. We will address these concerns internally to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear RickyThank you for taking time and let us know about your stay. Regard GM

Dear Joe I am sorry you misunderstood the situation. We have to spray all our rooms due to insect problems. The issue was the language you used in front of other guests and their kids. I apologize to my guests for the language you used . They were my witness and saw . Regard GM

Dear Maritza, We take comments such as this seriously, so we thank you for leaving your feedback. We are sorry about the issue in your room during your visit. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guests' comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. Your feedback is important to us, and we will use it to improve our services in the future. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Arabella, Thank you for sharing your positive experience at Extended Stay America! We're thrilled that you found our staff to be friendly and professional. Your recommendation means a lot to us. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way. Sincerely,Hotel Management

Dear Guest, We deeply regret the multiple challenges you faced during your stay and extend our sincere apologies. This falls significantly below the service standards we strive to maintain. Your feedback is taken seriously, and we are actively addressing the concerns raised with the respective teams. Also, our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Your satisfaction is crucial and will assist us in our efforts to continually improve our service and guest experience. Once again, we regret the frustrations you experienced. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Eric, We appreciate you choosing Extended Stay America and are glad to know you had a great stay. We work hard to provide exceptional experiences for our guests, and your review means so much to us. We hope to have the pleasure of hosting you again on your next visit.Sincerely,Hotel Management

Dear EricThank you for taking time and writing review . We are excited that you had great time staying with us. We are looking forward to meet you your next visit to Lake Worth. Sincerely GM

Dear Guest,Thank you for taking time and telling us about your experience. We are looking forward to giving us another opportunity to serve you. Sincerely GM

Dear Ryan, We're delighted to hear that you enjoyed a quiet stay. Guest comfort is our priority, and we appreciate your positive feedback. Should you have any specific preferences or requests for your future visits, please feel free to let us know. We look forward to welcoming you back for another peaceful and enjoyable experience.Sincerely,Hotel Management

Dear Christopher, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Guest,Thank you for taking time to let us know that you had good time. We look forward to seeing you again. Thank youGM

Dear Neill, Thank you for staying with us and sharing your experience. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Jessica, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Thank you for letting us know. We have prepositional pest control company comes twice a month and spry our room.

Dear ChristopherThank you for taking time to letting us know about your stay . We are looking forward to visit you for your next visits to our area.

Dear GuestThank you for taking the time to let us know about your stay. We are looking forward to seeing you on your next visit to Lake Worth.RegardsGM

Dear Rhoedessa, Thank you for choosing us and sharing your feedback. We are sorry to learn about the cleanliness issues you experienced during your stay. We are committed to providing a clean and comfortable environment for our guests. Additionally, we apologize for any disturbance from the false alarm. We will address the issues with our housekeeping team and the maintenance to ensure this does not happen again. We genuinely value your feedback as it helps us improve our services. Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management

Dear Robert,Thank you for taking time and writing reviews. We try.to improve our service. We are looking forward to serving you for next visit to Lake Worth. .

Dear Ashton,Thank you for letting us know about your expertise.

Dear Chauna, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for letting us know about the concerns you had during your stay; we appreciate you bringing this to our attention. We will address this appropriately with our team. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Guest,Thank you for taking time and writing review. Motion detectors, we can turn off manually.Sincerely GM

Dear Esther,Thank you for letting me know about your experience, your feedback provided to us is greatly appreciated as we strive for excellence in customer service. We hope you will give us another opportunity next time.I am very sorry that you experienced these issues as we discussed during your stay. I appreciate your feedback, as I am always looking for ways to improve our guest’s experience.RegardGM

Dear Vernon, We appreciate your positive feedback on the property's location. Your satisfaction is our priority, and we're delighted to hear you found our location suitable. If you have any additional comments or suggestions, please feel free to share them. We value your input and look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management

Dear Wagner,Thank you for taking the time to tell us about your experience at our hotel.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, Sincerely,GM

Dear MICHAEL, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future.Sincerely,Hotel Management

Dear Fernando, Thank you for sharing your candid review. We are happy you enjoyed our clean accommodations. However, we apologize for the concern regarding the mentioned pest and the surrounding area. We understand the discomfort you must have felt. Our pest control provider does service our hotel on a routine basis. Even so, we will inspect the room you occupied for any lacking aspects and prevent such problems from affecting future guests. We appreciate your patience, and we hope you will try us again so we can have the opportunity to deliver the flawless stay you deserve.Sincerely,Hotel Management