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"Upon arrival, check in , there was no one at the front desk with a sign that stated no one at the front desk. Asked a cleaning person in lobby to be checked in and that staff person did not know how to locate anyone to come assist. This was a problem because a meeting was scheduled for customer and delayed due to delayed check in after flight was annoying. Hope this feedback helps as a customer should not have to wait long to be checked in."

"Check-in to checkout was seamless."

"The hotel was perfectly located in the historic and beautiful Winter Park with an abundance of dining options surrounding it. The staff was wonderful, too. The rooms are clean and if you don't mind the quirks of an older hotel then you'll do just fine! The bathrooms could be updated and they could put hangers in the closets, but I didn't mind too much. The towels were thick and the water was plenty hot with good pressure. The walls are very thin between rooms so it's thoughtful of the hotel to...

"Excellent customer service, room super clean, and breakfast a plus. Could have better selection of food but overall great"

"my husband said it was clean and he would give it a 4"

"Margaret was amazing. Outstanding customer service. She made my stay as comfortable as possible. House was struck by lightening so I was on pins and needles and she did everything she could to help my family. Awesome job"

"I did the reserve by expedía they was very explicit $167 total by night taxes included, but the hotel charged me 167+ taxes + parking($20) = $200"

"Very quick stay but non the less it was clean comfortable and free breakfast hit the spot definitely recommend"

"Everything was great BUT, why is there no food options! We got out of a concert and had to wonder the neighborhood :("

"We had 2 rooms for 3 nights & neither room was ever touched by housekeeping."

"Rooms and staff were great. Pool was nice for the kids."

"The staff was very friendly and breakfast was pretty good!"