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Caesars Republic Lake Tahoe - A Caesars Rewards Destination

4.0 star property
Find your lucky break where excitement meets relaxation by day and thrilling entertainment by night.

Choose dates to view prices

In the heart of Lake Tahoe, Caesars Republic Lake Tahoe - A Caesars Rewards Destination offers a vibrant atmosphere. Enjoy concerts and live shows, try your luck at the casino with 100 gaming tables and 1200 slot machines, or unwind in the steam room. Savor American cuisine at one of four on-site restaurants or grab a coffee at one of two cafes. Explore shopping on site or take advantage of dry cleaning/laundry services after a night out. Previous guests rave about its proximity to shopping.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Air-conditioning
  • Gym
  • Parking available
  • Business services
The current price is ฿4,640
฿6,596 total
includes taxes & fees
30 Jun - 1 Jul

Room options

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Showing 19 of 19 rooms

View all photos for Remus Deluxe 1 King (Newly Renovated)

Premium bedding, desk, laptop workspace, blackout curtains

Remus Deluxe 1 King (Newly Renovated)

7.6 out of 10
Good
(54 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Remus Deluxe 2 Queens (Newly Renovated)

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Remus Deluxe 2 Queens (Newly Renovated)

7.2 out of 10
Good
(53 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Remus Junior Suite 1 King (Newly Renovated)

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Remus Junior Suite 1 King (Newly Renovated)

8.8 out of 10
Excellent
(6 reviews)
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Balcony Suite King Non-Smoking

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Premier Balcony Suite King Non-Smoking

  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Balcony Suite King Smoking

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Premier Balcony Suite King Smoking

  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Remus 1 King (Newly Renovated)

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Remus 1 King (Newly Renovated)

7.0 out of 10
Good
(161 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Remus 2 Queens (Newly Renovated)

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Remus 2 Queens (Newly Renovated)

7.8 out of 10
Good
(25 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Remus Premium 1 King (Newly Renovated)

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Remus Premium 1 King (Newly Renovated)

7.4 out of 10
Good
(3 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Remus Premium 2 Queens (Newly Renovated)

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Remus Premium 2 Queens (Newly Renovated)

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Remus Suite 1 King (Newly Renovated)

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Remus Suite 1 King (Newly Renovated)

  • 72 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room Type Assigned on Arrival

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Room Type Assigned on Arrival

  • 27 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Romulus Executive 1 King

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Romulus Executive 1 King

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Romulus Executive, 2 Queens

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Romulus Executive, 2 Queens

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Romulus View Room, 1 King

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Romulus View Room, 1 King

  • 53 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Romulus View Room, 2 Queens

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Romulus View Room, 2 Queens

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Romulus Luxury 1 King

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Romulus Luxury 1 King

  • 53 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Romulus Luxury 2 Queens

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Romulus Luxury 2 Queens

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Romulus Mountain View Balcony Suite, 1 King

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Romulus Mountain View Balcony Suite, 1 King

  • 109 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Romulus Lake View Balcony Suite 1 King

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Romulus Lake View Balcony Suite 1 King

  • 105 sq m
  • Sleeps 4
  • 1 King Bed
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About the area

Located near the beach, Caesars Republic Lake Tahoe - A Caesars Rewards Destination is in a walkable area with great shopping. Heavenly Gondola and Edgewood Tahoe Golf Course are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Tahoe-Nevada State Park and Emerald Bay State Park. Casino at Harrah's Lake Tahoe and The Shops at Heavenly Village are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowshoeing and snowmobiling. Visit our Stateline travel guide
View more Resorts in Stateline
Map
18 US Hwy 50, Stateline, NV, 89449

What's nearby

  • An aerial view of a town with dense forest in the background, a mix of commercial and residential buildings, and a main road running through the center.
    Caesars Republic Lake Tahoe Casino
    1 min walk - 0.1 km
  • A cable car at Heavenly Lake Tahoe, surrounded by buildings and a field of white flowers.
    Heavenly Gondola
    5 min walk - 0.5 km
  • A building with a red roof and a stone wall in front.
    The Shops at Heavenly Village
    5 min walk - 0.5 km
  • A golf course with multiple ponds, surrounded by dense forests and mountains in the background.
    Edgewood Tahoe Golf Course
    15 min walk - 1.3 km
  • Casino at Harrah's Lake Tahoe
    2 min walk - 0.2 km

Getting around

  • Lake Tahoe, CA (TVL)
    15 min drive

Restaurants

  • Caesars Race & Sportsbook
    2 min walk
  • Lucky Beaver Bar and Casino
    4 min walk
  • Saltgrass Steak House
    5 min walk
  • Starbucks
    5 min walk
  • Stateline Brewery & Restaurant
    4 min walk

About this property

Caesars Republic Lake Tahoe - A Caesars Rewards Destination

  • Upscale resort near Casino at Harrah's Lake Tahoe
  • Located close to Heavenly Gondola and The Shops at Heavenly Village, Caesars Republic Lake Tahoe - A Caesars Rewards Destination provides an adjacent golf course, a casino and concerts and live shows. Hit the jackpot at this resort with amenities such as 1200 slot machines, a sports book and 100 casino gaming tables. Indulge in aromatherapy, a body treatment and a body scrub at Reflections at Harrah's, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, dinner, light fare and American cuisine. Guests can also expect to find shopping on-site, 2 coffee shops/cafes and an arcade/games room.
  • Other perks include:
    • Valet parking (surcharge), an electric car charging station and access to a nearby indoor pool
    • Express check-out, express check-in and a gift shop
    • 13 meeting rooms, tour/ticket information and multilingual staff
    • Guest reviews give top marks for the proximity to shopping
  • Room features
  • All 742 rooms have comforts, such as premium bedding and first-run films, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the size rooms at the property.
  • Extra amenities include:
    • Bathrooms with free toiletries and hairdryers
    • LED TVs with premium channels and first-run films
    • Wardrobes/cupboards, separate sitting areas and LED light bulbs

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Property amenities

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Covered parking on site (USD 20 per night)
  • Valet parking on site (USD 25 per night)
  • Limited on-site valet and self parking
  • Wheelchair-accessible van parking available

Food and drink

  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cleo's Coffee & Cocktails
  • El Jefe's Cantina
  • G. Ramsay Hell's Kitchen
  • Sage Room Steak House
  • Wolf by Vanderpump

Things to do

  • 1,200 slot machines
  • 100 gaming tables
  • 18-hole adjacent golf course
  • 24-hour gym
  • Arcade/game room
  • Casino (88,000 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Indoor pool (guest access)
  • Pro golf shop
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Sportsbook

Family friendly

  • Access to nearby indoor pool
  • Arcade/game room
  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • Conference centre (25,000 square foot of space)

Outdoors

  • In a state park
  • In the mountains

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 19 floors
  • 2 buildings
  • Banquet hall
  • Built in 1963
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • First-run films
  • LED TV with premium cable channels
  • Pay films

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 57.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75 per accommodation, per night
  • Resort fee: USD 34.14 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Internet access
  • Phone calls
  • WiFi access (may be limited)
  • Wired Internet access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Covered self-parking fee: USD 20.00 per night
  • Valet parking fee: USD 25.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 57.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Caesars Republic Lake Tahoe - A Caesars Rewards Destination pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Caesars Republic Lake Tahoe - A Caesars Rewards Destination?

As of 28 Jun 2026, prices found for a 1-night stay for 2 adults at Caesars Republic Lake Tahoe - A Caesars Rewards Destination on 30 Jun 2026 start from ฿4,640, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Caesars Republic Lake Tahoe - A Caesars Rewards Destination?

Self-parking is available for USD 20.00 per night. Valet parking is available for USD 25.00 per night.

What time is check-in at Caesars Republic Lake Tahoe - A Caesars Rewards Destination?

Check-in start time: 4 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Caesars Republic Lake Tahoe - A Caesars Rewards Destination?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Caesars Republic Lake Tahoe - A Caesars Rewards Destination located?

Situated in a state park, this spa resort is within a 5-minute walk of Casino at Harrah's Lake Tahoe and Heavenly Gondola. The Shops at Heavenly Village and Edgewood Tahoe Golf Course are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Caesars Republic Lake Tahoe - A Caesars Rewards Destination Reviews

7.2

Good

7.6

Cleanliness

6.2

Amenities

6.8

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 15 out of 41 reviews
Rating 8 - Good. 7 out of 41 reviews
Rating 6 - Okay. 11 out of 41 reviews
Rating 4 - Poor. 3 out of 41 reviews
Rating 2 - Terrible. 5 out of 41 reviews

Reviews

Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with the cleanliness of the property and the room was modern and spacious. The staff was very helpful and pleasant.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot space in the room, super clean, the environment was excellent
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice. My husband picked up a snack from the room bar just to look at it, he put it back, did not eat it and later we noticed that we were charged for a snack item. This is unfair.
Stayed 2 nights in Jun 2026
Verified

6/10 Okay

CHALE

Liked: Amenities
Disliked: Staff & service
The front desk was helpful. Ordered food from the room and waited to be notified to pick it up, after two hours and no call I went over there to Harras which is the sister property. They didn’t know what happened and didn’t have my order. They refunded and took new order. When I arrived at the room to eat it they didn’t put utensils. I had to go back and get utensils from the front desk who located some for me. I finally got back to the room and the food was cold and there’s no way to heat it up. I didn’t eat it. The hotel was under construction and before 7am I could hear drilling and hammering. The carpet was being replaced in harras and it stunk. My coffee maker didn’t work either. It may be better once they finish but this trip was not enjoyable staying there
Stayed 3 nights in May 2026
Verified

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a total scam. They have used renderings of the remodel that they’re doing in the next year lure the property. Their initial picture on the listing is a beautiful pool and spa area with a gorgeous pool area with loungers, etc. I a sauna a spa a gorgeous gym, etc. turns out that stuff isn’t going to be ready to possibly 2027. They also did not clean our room the entire time we were at the property which was at four days. We didn’t get our beds made. We didn’t get new towels. They didn’t dump our garbage. They didn’t do a single thing while we were there. The escalators were broken most of the time so we couldn’t even get to the floor where the hotel rooms were without having to go all the way around. They said we could use a hotel gym at another hotel down the block as if that was convenient. My husband is someone who works out six days a week and this is a huge deal for him if I had known, I would’ve never booked this hotel they also charge an outrageous price for valet parking and even in amenities fee for amenities that they don’t even have. I have literally looked through every picture they have listed on Expedia and every single one is doctored. They are not valid. They have no pool no workout room no sun and no spa, etc. Do not book those hotel literally book any other one you’ll be happier.p
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and good staff. Only issue we had was with parking. Staff was hesitant to help us and fix the issues but once we spoke to a manager everything worked out.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities
The room was clean and comfortable. The only problem there was a lot of construction going on so some of the things that were not available to use.
Stayed 3 nights in Jun 2026
Verified

6/10 Okay

Jerry

Disliked: Amenities
Very loud and the room we booked was not available.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

HARSHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay experience was not really good. They didn't do the housekeeping for the entire 3 night stay.
Stayed 3 nights in Jun 2026
Verified

6/10 Okay

James

Liked: Cleanliness
To many hidden fees , resort fee parking fee, valet fee, too much construction also outside my room jackhammer at 0830 in the morning. Cold unhelpful front desk staff. Never again for me.
Stayed 2 nights in Jun 2026
Verified

6/10 Okay

JEAMAH

Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel charges $30 resort fee, internet down, no fitness center and no pool due to construction. So why the resort fee? $20 charge a day for parking. Guests are not allowed to enter the hotel parking while people are exiting the concert venue. We sat in our car for 30 minutes while we got yelled at by the parking attendants. Loud music until 1am. Not sure where it was coming from. Won’t be staying here again.
Stayed 1 night in Jun 2026
Verified

4/10 Poor

GEOFFREY

Disliked: Amenities, property conditions & facilities
On road trip and wanted to stay in Tahoe for 2 nights. I checked to see if they had a fitness center. Checked for table games in the casino, looked for restaurants and they list a Mexican Restaurant on site, after I had made reservations I received an email stating construction remodel was going on, sorry for inconvenience. Paid mandatory Resort fee, Paid for Parking. Fitness center closed, had to go across the street to use Harrahs, Craps table never opened for my full stay, had to go to Ballys for gambling. Mexican restaurant only open Thursday though Sunday. My stay was Monday and Tuesday. Construction is Major inside the Casino. Not a memorable Stay.
Stayed 2 nights in Jun 2026
Verified

2/10 Terrible

erik

Disliked: Staff & service, amenities, property conditions & facilities
Checking in was a disaster. Their staff have no clue what they're doing. It took 45 minutes to get our room keys. We ended up needing a 2nd room and ran into the exact same problem with different staff. I asked for the manager and he just gave me excuses and attitude. We will never step foot in ANY Ceaser's owned establishment ever again after this experience. ZERO star experience! NOT RECCOMENDED.
Stayed 4 nights in Jun 2026
Verified

6/10 Okay

Timothy

Disliked: Staff & service, amenities
.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Barbara A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable
Stayed 1 night in Jun 2026
Verified

6/10 Okay

Gabriela

Disliked: Staff & service, amenities
We stayed at this hotel knowing that construction was ongoing, and we understood that some amenities would not be available during our stay. That was not an issue, as it was clearly communicated before booking. What was disappointing was that housekeeping service was not provided during our stay, which was not made clear to us in advance. Our room was never serviced, our bed was not made, and towels were not refreshed. When we needed additional towels or assistance, we had to call housekeeping, and it was often difficult to reach someone. We also ordered room service for dinner from the hotel restaurant, and unfortunately the food quality was very poor. The meal tasted reheated rather than freshly prepared and was not what we expected. Overall, our experience was just okay. While we understand that construction can impact hotel operations, the lack of housekeeping service and poor dining experience were disappointing. I would not recommend staying here until the construction is completed and normal services are fully restored.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bien y centrado
Stayed 3 nights in Jun 2026
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and well appointed. . Water pressure in shower was a little low and even though shower doors were closed water leaked out. Room was quiet, employees were kind and helpful.
Stayed 1 night in Jun 2026
Verified

6/10 Okay

sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled as a family the rooms closest to the Main Street were so loud on the weekends with car noise and the bar across the road and it’s dance club music . that we requested a room at the back of the hotel. Thankfully we could move and had the best night sleep. Wolf restaurant was amazing experience.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service
Overall great stay well worth it very very clean rooms my only complaint is the construction going on but i understand it’s temporary
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Robert

Disliked: Cleanliness
It was being remodeled at the same time of the stay. very inconvenient
Stayed 3 nights in Jun 2026
Verified

4/10 Poor

Cheryl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pass on this hotel as it is under massive construction!!! Noise all day. No maid service. Our room was not very clean as we did have a newly renovated room. Only one elevator and long lines waiting to go up & down. No amenities available ie the pool or the gym and you still have to pay resort fee and no resort. And you have to pay for parking too. The hotel store was closed or open and no one to help you. Very frustrating for all the money you pay. Not worth it at all. The staff was at best doing only the bare minimum thing. Would not stay again as I work to hard for my money!!
Stayed 3 nights in Jun 2026
Verified

8/10 Good

joseph

Disliked: Staff & service, property conditions & facilities
nice location room very nice
Stayed 1 night in Jun 2026
Verified

2/10 Terrible

Masirah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here . They charged my card randomly ,during an only two night stay ,by a lot of money for fraudulent charges . I still have not received my refunds while I wait for these funds to reversed . The night male staff front desk person was condescending, bad at communicating clearly , and extremely unkind . This completely ruined our experience. They offered a room credit that never existed and could not be put to use when we tried . They still have not made this right and owe me lots of money . A waste , under construction with no communication of that until after you book, rude staff … all around a horrible experience!!!
Stayed 2 nights in Jun 2026
Verified

4/10 Poor

Angela

Disliked: Staff & service, amenities, property conditions & facilities
When we checked in, we were assigned a room that was not what we had booked—an ADA room without the king bed we requested. The room felt very bare, and the bathroom lacked basic amenities like cotton balls and standard toiletries. The bigger issue happened when my husband went to shower and the metal shower fixture suddenly detached and struck his leg, exposing unsafe plumbing. We called the front desk and main line multiple times with no response, so we went downstairs in person. We were told there was no ETA for repairs and no other rooms available for a proper transfer. We requested maintenance and left for dinner. Dinner at Wolf was the only highlight of the stay—the restaurant itself is beautiful, and both the food and service were excellent. Two hours later, we returned to the front desk and there was still no update. We asked for a manager, who seemed frustrated to assist and offered no apology. The only option given was another ADA room, still not what we had originally booked. That room also felt under-equipped, with minimal amenities and an empty shower gel dispenser. Overall, the property fell far below expectations in both room quality and customer service, with serious safety and responsiveness concerns.
Stayed 1 night in Jun 2026