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Reviews of The Cove Of Lake Geneva

3.5 out of 5
The Cove Of Lake Geneva
111 Center St, Lake Geneva, WI

Reviews

8.6

Excellent

Rating 10 - Excellent. 587 out of 1100 reviews" "
Rating 8 - Good. 298 out of 1100 reviews" "
Rating 6 - Okay. 117 out of 1100 reviews" "
Rating 4 - Poor. 53 out of 1100 reviews" "
Rating 2 - Terrible. 45 out of 1100 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the overall design of the resort with the lake being within walking distance as well as the town.
Stayed 3 nights in May 2024

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend getaway. Everything is walkable.
Stayed 2 nights in May 2024
Response from JFR on 16 May 2024
Dear Amy,Thank you for your excellent review. Please keep us in mind for your next getaway.

8/10 Good

christopher

Travelled with group
Liked: Cleanliness, staff & service
Access around the property wasn't the easiest. Bit hard to get to room on 4th on end of building.
Stayed 2 nights in May 2024
Response from JFR on 8 May 2024
Dear Christopher,Thank you for your review and feedback.

10/10 Excellent

Savannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bery nuce place ro stay. The jacuzzi jets could use a good clean though..they had black stuff coming out when turned on and a foul smell. Other than that, it was a very lovely visit!
Stayed 2 nights in May 2024
Response from JFR on 8 May 2024
Dear Savannah,We appreciate your great review and have addressed your comments regarding the tub jets. We look forward to your next visit.

10/10 Excellent

Vikas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay with Family.....very specious suit comfortable for 6 people. Excellent location.
Stayed 1 night in May 2024
Response from JFR on 8 May 2024
Dear Vikas,We are delighted to hear you and your family had a great stay and we look forward to your next visit.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JFR on 8 May 2024
Dear Christina,Thank you for your awesome review! We hope to have you back as our guest soon!

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just loved the peace and quiet. Being close to the lake and able to walk to the little stores and restaurants was also really nice! I definitely will be back!
Stayed 2 nights in Apr 2024
Response from JFR on 25 Apr 2024
Dear Loretta,Thank you for taking the time to share your excellent review and feedback.

10/10 Excellent

Jackie, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JFR on 25 Apr 2024
Dear Jackie,Thank you for your wonderful review!

10/10 Excellent

john

Travelled with family
It’s a good place to stay but needs to served breakfast in the morning
Stayed 1 night in Apr 2024
Response from JFR on 25 Apr 2024
Dear John,Thank you for your awesome review!

10/10 Excellent

Sungjae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so comfortable. Thank you everyone.
Stayed 2 nights in Apr 2024
Response from JFR on 25 Apr 2024
Dear Sungjae,We appreciate your excellent review!

8/10 Good

Jackie

Travelled with partner
Bed could have been more comfortable. Maybe it’s time to upgrade to memory foam
Stayed 2 nights in Apr 2024
Response from JFR on 25 Apr 2024
Dear Jackie,We appreciate your review and feedback.

10/10 Excellent

Brittney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenience of their location
Stayed 3 nights in Apr 2024
Response from JFR on 10 Apr 2024
Dear Brittney,We appreciate your excellent review and hope to have you back as our guest in the near future.

10/10 Excellent

stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, great price! Loved the suite!
Stayed 1 night in Apr 2024
Response from JFR on 10 Apr 2024
Dear Stacy,We truly appreciate your excellent review and hope to have you back as our guest in the near future.

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first got into the room it was quite lovely... kind of reminded us of a small apartment. But then as we got settled in, there were ants everywhere around the baseboards and in the living area. They were also crawling all over the nightstands in the bedroom. When we asked the front desk what was going on/if they could do anything for us, they told us they knew it was a problem and probably due to the weather. You think you could have told us this when we were checking in?! Then, multiple electrical outlets in the unit did not work... we had to search around to find one that would work so we could change our phones! We then went downstairs (as it was my BF first time here) so I could show him the pool, game room, etc and there was a NAKED man... I mean, fully nude (not just cheeks) standing outside someone's room (whether his or someone else's I have no idea). He seemed high or drunk... didn't stick around to find out. We alerted the front desk and yes, they were "going to take care of it" but again, we were not compensation at all for any inconvenience during our stay. Needless to say we stayed here during their renovations, ants, naked people, etc and not one apology from the front staff or reimbursement for inconvenience. We would not recommend this hotel and/or stay here again! Just terrible.
Stayed 2 nights in Mar 2024
Response from JFR on 3 Apr 2024
Dear John,Thank you for all of your feedback. We apologize for any inconvenience you encountered during your stay.

4/10 Poor

Christina

Stayed 1 night in Mar 2024
Response from JFR on 25 Apr 2024
Dear Christina,Thank you for your review.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JFR on 2 Apr 2024
Dear Charles,We appreciate your excellent review and hope to have to have you back as our guest in the near future.

8/10 Good

Anneth

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JFR on 2 Apr 2024
Dear Anneth,We appreciate your great review and hope to have you back as our guest soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JFR on 30 Mar 2024
Dear Jose,We appreciate your excellent review and hope to have you back as our guest soon!

8/10 Good

Rosilo

Liked: Cleanliness, staff & service, property conditions & facilities
Pros Pool was awesome. Hotel very nice and room layout was great/comfortable. Friendly staff Cons Door knob was not working for bathroom had to get maintenance to fix. Air conditioning takes a while to get ton front bedroom
Stayed 2 nights in Mar 2024
Response from JFR on 30 Mar 2024
Dear Rosilo,Thank you for taking the time to share your review and feedback. We hope to have you back as our guest soon!

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and clean.
Stayed 1 night in Mar 2024
Response from JFR on 27 Mar 2024
Dear Sean,We appreciate your excellent review and look forward to your next visit.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Mar 2024
Response from JFR on 27 Mar 2024
Dear Kris,Thank you for taking the time to share your awesome review!

10/10 Excellent

Cloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, great hospitality!!!
Stayed 4 nights in Mar 2024
Response from JFR on 27 Mar 2024
Dear Cloyd,Thank you for sharing your excellent review. We look forward to your next visit.

10/10 Excellent

Wayne

Stayed 2 nights in Mar 2024
Response from JFR on 7 Apr 2024
Dear Wayne,We truly appreciate your excellent review and hope to have you back as our guest soon.

2/10 Terrible

Kellie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JFR on 20 Mar 2024
Dear Kellie,Thank you for your review.

10/10 Excellent

Brittany

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from JFR on 20 Mar 2024
Dear Brittany,We appreciate your excellent review and hope to have you back as our guest soon.

6/10 Okay

Becky

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was nice but under construction. I was unaware and caused breathing issues for my partner who has asthma.
Stayed 1 night in Mar 2024
Response from JFR on 20 Mar 2024
Dear Becky,Thank you for your review and feedback and thank you for your understanding while we work on improving our resort for a better guest experience.

10/10 Excellent

Slavko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People above us were noisy all night.
Stayed 1 night in Mar 2024
Response from JFR on 6 Mar 2024
Dear Slavko,We are sorry to hear that the guests above you were less than considerate during your stay. We hope to have the opportunity of having you back as our guest.

6/10 Okay

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The only problem I had was being charged a resort fee at check in. My experience is that these fees are usually known to us when we book through Expedia. I may have chosen a different hotel had I known a resort fee was going to be added at check in. There were similar places to stay that would have cost less.
Stayed 1 night in Mar 2024
Response from JFR on 6 Mar 2024
Dear Renee,Thank you for your review. Please be sure to read all the details on your reservation as the resort fee is mentioned when you made your reservation via Expedia's affiliates.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JFR on 1 Mar 2024
Dear Tamara,We appreciate your excellent review and hope to have you back as our guest soon.

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Carpeting needs a redo, but overall well worth the price.
Stayed 2 nights in Feb 2024
Response from JFR on 1 Mar 2024
Dear Martin,Thank you for taking the time to share your review. Please keep us in mind for your next visit.

6/10 Okay

Cristina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All good. Only think add more mirrors in the room.only 1 in the bathroom not enouth.no mirrow for make up also :(
Stayed 1 night in Feb 2024
Response from JFR on 25 Feb 2024
Dear Cristina,Thank you for taking the time to share your review and feedback.

6/10 Okay

Angela

Stayed 1 night in Feb 2024
Response from JFR on 21 Mar 2024
Dear Angela.Thank you for your review.

10/10 Excellent

Lynsae

Stayed 1 night in Feb 2024
Response from JFR on 21 Mar 2024
Dear Lynsae,We appreciate your excellent review and hope to have you back as our guest in the near future.

6/10 Okay

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was nice and spacious, but I’m glad we had family staying in the room next to us! Seems like nothing worked so we were always sharing items. (Stove top, toaster, microwave, etc)
Stayed 2 nights in Feb 2024
Response from Yas Lagunas-Front Desk Manager on 16 Feb 2024
Dear Amber, thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed your time and would love to welcome you back for an even more wonderful stay. Kind Regards, The Cove of Lake Geneva Management Team

8/10 Good

Traci, big rock

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had an excellent stay. Our only critique was that the scent of the room was a little overpowering for one of us who has sensitivity to fragrances. It was clean, but a strong smell so we had to keep the doors open to help air it out.
Stayed 2 nights in Feb 2024
Response from JFR on 15 Feb 2024
Dear Traci,Thank you for your great review and feedback! Please keep us in mind for your next getaway.

10/10 Excellent

Piotr

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything room, location ,staff
Stayed 2 nights in Feb 2024
Response from Yas Lagunas-Front Desk Manager on 8 Feb 2024
Dear Piotr, thank you for taking the time to tell us about your experience. We are pleased to hear that you enjoyed your stay and look forward to welcoming you in the future. Kind Regards, The Cove of Lake Geneva Management Team

10/10 Excellent

Rafal

Stayed 2 nights in Feb 2024
Response from JFR on 20 Mar 2024
Dear Rafal,Thank you for sharing your excellent review. Please keep us in mind for your next visit.

8/10 Good

Eric

Stayed 2 nights in Feb 2024
Response from JFR on 20 Mar 2024
Dear Eric,We appreciate your great review!

10/10 Excellent

barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter perfect
It was great. great location to the event, clean hotel, friendly staff
Stayed 2 nights in Jan 2024
Response from JFR on 4 Feb 2024
Dear Barbara,We appreciate your excellent review and all of your wonderful feedback! Please keep us in mind for your next getaway.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Yas Lagunas-Front Desk Manager on 29 Jan 2024
Dear Kim, thank you for taking the time to tell us about your experience. We are pleased to see that everything was perfect, and we look forward to welcoming you back once again. Kind Regards, The Cove of Lake Geneva

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JFR on 4 Feb 2024
Dear Jonathan,Thank you for taking the time to share your awesome review! We hope to have you back as our guest in the near future.

4/10 Poor

Jeannine

Travelled with group
Hotel is dated and in need of painting, cleaning, updating.
Stayed 1 night in Jan 2024
Response from Yas Lagunas-Front Desk Manager on 29 Jan 2024
Dear Jeannine, thank you for your response. We truly appreciate your business and feedback in order to better serve you. We will look into this immediately. Kind Regards, The Cove of Lake Geneva Management Team

10/10 Excellent

Robin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, super convenient to everything. We'll definitely stay here again.
Stayed 1 night in Jan 2024
Response from Yas Lagunas-Front Desk Manager on 29 Jan 2024
Dear Robin, thank you for taking the time to rate your stay with us. We are pleased to see you took advantage of everything our property has to offer. We look forward to hosting you again. Kind Regards, The Cove of Lake Geneva Management Team

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few years had passed since I stayed and the Cove and just like before it didn’t disappoint. The rooms are always very clean and very well stocked. So glad we came back and we’re definitely coming back soon!
Stayed 1 night in Jan 2024
Response from JFR on 4 Feb 2024
Dear Yesenia,Thank you for your awesome review and feedback! We look forward to your next visit.

8/10 Good

RANDY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with great facilities…..however our room was near the elevator and the noise around the elevator was almost unbearable! We could hear everything.
Stayed 1 night in Jan 2024
Response from Yas Lagunas-Front Desk Manager on 29 Jan 2024
Dear Randy, thank you for taking the time to share your thoughts. We are truly disappointed to hear that we did not meet your expectations. We hope for another chance to welcome you in the future. Kind Regards, The Cove of Lake Geneva

4/10 Poor

Valentin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They charge $250 deposit only.
Stayed 1 night in Jan 2024
Response from JFR on 26 Jan 2024
Dear Valentin,The 250 you speak of is called and incidental hold on your card. Most hotels have this fee in place which is released 5-7 business days after your departure.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from JFR on 26 Jan 2024
Dear Luke,Thank you for your excellent review and please keep us in mind for future visits.

10/10 Excellent

LeAnne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JFR on 26 Jan 2024
Dear LeAnne,We truly appreciate your excellent review and hope to have you back as our guest soon!

10/10 Excellent

KEITH

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JFR on 26 Jan 2024
Dear Keith,Thank you for your excellent review! We hope to have you back as our guest in the near future.

8/10 Good

Jill

Stayed 3 nights in Jan 2024
Response from JFR on 18 Jan 2024
Dear Jill,Thank you for taking the time to share your review. Please keep us in mind for your next visit.