Expensive room but poor service, really not worth.
Book family room and requested to check in early around 2pm but the receiptionist insist that they only allow check in at 3pm so we have to wait at the lobby for 1 hour with our kids. The lobby is warm seem like their airconditioner is not functioning very well. We stay in room 2016 but the card is not functioning need to call the staff regarding the card it took us around 15minutes to enter the room. The room was nice and clean, but the staff and the service they provide is not so good. After dinner the card refuse to open our door again, it takes us around 10 minutes to enter the room.
The staff were all very friendly. It's just the room I was in had a little problem with ants and the air conditioning was not that cold. Overall it was good.
Very happy with this hotel, location good , near eateries and also dobi. Family room with 2 king size beds and 2 single beds, cleanliness up to expectations, and with 2 bathrooms! Will definitely come again if we go to Kuala Terengganu again!
The room door lock are likely malfunctions upon accessing to the hotel room.
Even though obtain the staff support for it, but it seems like it doesn't care the problem.
(Main issues, unable to open the room door and require to consume up to 5 min in order to enter the room whenever needed)