Overated by previous posts. This hotel doesn’t deserve a good rating.Poor in cleanliness and we found cockroach in the room. Dusty and moldy toilet. Disappointed.
You can see cockroach everywhere. Toilet and table desk.
Running around the area
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เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก The Management วันที่ 3 พ.ย. 2023
Dear Valued Guest,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us. We have highlighted on top priority to our management and we rest assure you that immediate action has been taken place. And to assure that the safety and hygiene remain our priority for our guest.Do let us know if you are planning to patronizing our hotel again. You can email us at marcom@vivatel.com.my.We look forward in welcoming you again to Vivatel KL.Warm Regards,The Management
Good clean hotel. Modern. The connected mall has no shops left. Location is good if you hail Grab to go anywhere. Breakfast buffet has good variety and overall acceptable quality.
William
เข้าพัก 3 คืน, กรกฎาคม 2023
การตอบกลับจาก The Management วันที่ 7 ก.ย. 2023
Dear William,Thank you for your kind feedback.We look forward in welcoming you again in the near future.Warm Regards,The Management
Dear Yuta ,Thank you for your review. We always look forward to our guest’s feedback on a daily basis, positive and otherwise, and rest assured we are constantly taking measures to ensure improvements of our service. Your concerns raised have been discussed with the relevant department heads and steps for improvement in the areas mentioned by you are in place and are being implemented.Once again, thank you for your constructive review. I do hope that you will be able to put this one-off experience deviation behind you and give us another opportunity to serve you. My team and I look forward to welcoming you back on your next visit to the hotel. Please do give us a call, and we would be delighted to have you again with us.Yours Faithfully,The Management
Very nice room, clean, comfortable bed and staff friendly and helpful unfortunately the pool was closed for maintenance but can't be helped
Cindy
เข้าพัก 2 คืน, เมษายน 2023
การตอบกลับจาก The Management วันที่ 7 ก.ย. 2023
Dear Cindy,Thank you for sharing your experience from your stay. We appreciate your kind words about our comfy rooms. However, we are saddened to hear your comments about our pool was closed for maintenance. We are truly sorry and therefore would like to apologize. We look forward to welcoming you back to the hotel in the near future!Warm Regards,The Management
Overall experience stay is satisfactory. Room is spacious and clean, with simple deco. I got a room not facing the main road/highway, so it was nice and quiet. it would be nice to add another chair to the room. Nice to see real plants in and outside the hotel. There is a gym and pool for visitors especially business travellers to wind down. It's good to have recycling bins near the lobby. Staff are friendly. The mall next door is easiy accessible but most shops have closed down. Limited eateries that are walking distance near the hotel at night.
Zora Sharon Chan Mei
เข้าพัก 3 คืน, กรกฎาคม 2022
การตอบกลับจาก The Management วันที่ 7 ก.ย. 2023
Dear Zora Sharon,Thank you for your review. We always look forward to our guest’s feedback on a daily basis, positive and otherwise, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. Your concerns raised have been discussed with the relevant department heads and steps for improvement in the areas mentioned by you are in place and are being implemented.Once again, thank you for your constructive review. I do hope that you will be able to put this one-off experience deviation behind you and give us another opportunity to serve you. My team and I look forward to welcoming you back on your next visit to the hotel.Warm Regards,The Management
Avant mon départ je me suis fais voler des vêtements dans ma valise j ai appelé l’hôtel qui me dit que le personnel ne touche pas aux affaires des clients et que j ai du me tromper
Driss
เข้าพัก 2 คืน, กรกฎาคม 2022
6/10 พอใช้
Stephen-Claude
24 ก.พ. 2022
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
The hotel is a nice hotel. Centrally located, but it is a little dated. My biggest disappointment however is that it is next to the highway, and the windows are not soundproof. I could hear the traffic all night, which disrupted my sleep. The staff was however nice and accommodating. I would stay again if not a room near the highway.
Convenient location close to the city, close to restaurants and convenient stores.
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เข้าพัก 1 คืน, มีนาคม 2021
การตอบกลับจาก Amelia วันที่ 24 เม.ย. 2021
Thank you for choosing Vivatel and taking time to share your staying experience with us.
We certainly looking forward to welcome you back to Vivatel in the near future!
Common toilet smell bad, it remain the same despite being told repeatedly.
My room has 3 residents, they always refilled items for 2 persons only and I have to told them every day for it.
Won’t be taking this property if I have other choice.
Lim
เข้าพัก 6 คืน, มกราคม 2020
การตอบกลับจาก Vivatel team วันที่ 20 ม.ค. 2020
Hi Lim, we will notify the housekeeping dept immediately. Thank you for your feedback.
Would be better to conduct more hygiene services on bed sheets it has saliva smell. Overall still alright.
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เข้าพัก 4 คืน, ตุลาคม 2019
การตอบกลับจาก General Manager, Nasir Ismail วันที่ 26 พ.ย. 2019
Hi guest, we noted your feedback and will notify our housekeeping dept. head for improvement. Thank you once again for your time to share your experience.
8/10 ดี
Keng Ling
เดินทางกับครอบครัว
6 พ.ย. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Short stay at Vivatel
Checked in almost at 12 midnight. Check in was not very fast but the staff was pleasant enough. Room showed some signs of aging but still acceptable. Depending which bed you sleep on, one may feel warmer than the other person due to poor air con distribution. Toiletries are of designer quality but short of providing the comb. Breakfast spread is good. Overall staff is friendly.
Keng Ling
เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก General Manager, Nasir Ismail วันที่ 7 พ.ย. 2019
Hi Keng Ling, thank you for your positive feedback on the friendliness of our associates and good breakfast spread. We really appreciate that and noted on your other comments as well for improvement. Hope to see you soon!
This property need to refurbish,reception staff is terrible,i have told her that i want NON SMOKING room,but aslo give me smoking room.after that i make a complaint to duty manager they change for me.
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เข้าพัก 4 คืน, สิงหาคม 2019
การตอบกลับจาก General Manager, Nasir Ismail วันที่ 3 ก.ย. 2019
We appreciate you making us aware of the situation. This is being analyzed by our Management for improvement and we feel sure that on your next visit to Vivatel you will see a marked improvement.
فندق ممتاز ٤ نجوم نظيف جدا مستوي الراحه متوفر يبعد ٤ كم عن بوكت بن تنق منطقة العرب ويتوفر قطار قريب من الفندق محطة مهراجا والفندق ملاصق لمركز تسوق يتوفر فيه ستاربكس وعدد من المطاعم ومحلات التسوق
mariam
เข้าพัก 1 คืน, สิงหาคม 2019
การตอบกลับจาก General Manager, Nasir Ismail วันที่ 15 ส.ค. 2019
Thank you so much for leaving us a stunning 10 out of 10 ratings. We hope to be at your service again. =)