Dear TERAPONG, Thank you for your rating. We look forward to welcome you again for another seamless experience.Warmest Regards, Atira Lyani ROSLI Manager, Guest Service

Dear Supanee , Please accept my apologies for the shortcoming on your less than satisfactory stay.It is most unfortunate that we fell short on this occasion and I truly regret the negative impression reflected. It is our endeavor to regain your confidence in Somerset Kuala Lumpur as we strive to serve you better in the future.

Dear baiqiao,Thank you for your rating.We will definitely look forward to welcoming you back for another seamless experience soon!Warmest Regards,Shalesh Executive, Guest ServiceSomerset Kuala Lumpur

Dear Sutha,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear Valued Guest, Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear Mortaza,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear DONG UK,Thank you for your rating. We look forward to welcome you again for a better experience. Warmest Regards, Atira Lyani ROSLI Manager, Guest Service

Dear Daniel,Thank you for your positive comments.We will definitely look forward to welcoming you back to enjoy our awesome swimming pool and another seamless experience soon!Warmest Regards, Atira Lyani ROSLI Manager, Guest Service

Dear Valued Guest, Thank you for your feedback and we look forward to welcome you again.Warmest Regards, Atira Lyani ROSLI Manager, Guest Service

Dear Valued Guest,Thank you for your feedback. My team and I regret to learn about the ants that you encountered during your stay with us. Please note that your concerns have been passed on to our team in the respective departments for improvement. We take the delivery of exceptional guest experience very seriously and will continue to improve in this. We hope to be able to welcome you again soon. Warmest Regards, Shalesh Executive, Guest Service

Dear Malama,Thank you for sharing your review on your recent visit. We are delighted to learn that you had enjoyed your stay at Somerset Kuala Lumpur.Our rooms are specially designed for the comfort of guest whether you are travelling in a group or with family. It is our utmost pleasure that you had a satisfying experience with our rooms. We will share the compliment with the team for continuous improvements.We will definitely look forward to welcoming you back for another seamless experience soon!

Dear Sharul,Thank you for your feedback. We valued your feedback for our immediate improvement. We hope to be able to welcome you again soon. Warmest Regards, Shalesh Executive, Guest Service

Dear Valued Guest,Thank you for your rating. We look forward to welcome you again.Warmest Regards, Atira Lyani ROSLI Manager, Guest Service

Dear Binte Sudin,Thank you for taking the time to provide your feedback following your recent stay with us. We are extremely delighted to learn that you had enjoyed your stay at Somerset Kuala Lumpur. Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory. In the meantime, we cannot wait for your next return to Somerset Kuala Lumpur and we look forward to creating another memorable stay. Warmest Regards, Atira Lyani ROSLI Manager, Guest Service

Dear Hoe Yuen, Thank you for your rating. We look forward to welcome you again.Warmest Regards, Atira Lyani ROSLI Manager, Guest Service

Dear SEKIGUCHI, Thank you for your rating. We look forward to welcome you again.Warmest Regards, Atira Lyani ROSLI Manager, Guest Service

Dear Masao,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear KEE FONG,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear Lai,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear Valued Guest,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear Suwai,Thank you for your feedback. We are sorry to hear about your experience at Somerset Kuala Lumpur.We value your feedback as it helps us make improvements to enhance our guests’ overall stay experience at the property. We will share your feedback with the Residence Manager to take specific actions for improvements.Looking forward to welcoming you again, giving us another opportunity to serve you better.Warmest Regards, Shalesh Executive, Guest Service

Dear Daniel,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear Wei Peng,Thank you for your feedback. We valued your feedback for our immediate improvement. We hope to be able to welcome you again soon. Warmest Regards, Shalesh Executive, Guest Service

Dear Ismail,Thank you for your feedback. We valued your feedback for our immediate improvement. We hope to be able to welcome you again soon. Warmest Regards, Shalesh Executive, Guest Service

Dear Abdul RahmanThank you for your feedback. We are glad that we have met your expectations. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear Donald,Thank you for your rating.We will definitely look forward to welcoming you back for another seamless experience soon!Warmest Regards, Shalesh Executive, Guest Service

Dear Valued Guest,Thank you for your feedback. We are glad that we have met your expectations. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear Irina,Thank you for your rating.We will definitely look forward to welcoming you back for another seamless experience soon!Warmest Regards, Shalesh Executive, Guest Service

Dear Kevin,Thank you for your feedback. We valued your feedback for our immediate improvement. We hope to be able to welcome you again soon. Warmest Regards, Shalesh Executive, Guest Service

Dear Vereen,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear Wolfgang, Thank you for your feedback. We are glad that you have enjoyed your stay with us. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear Asim,Thank you for your feedback. We valued your feedback for our immediate improvement. We are sorry for the inconvenience that we may have caused you. We hope to be able to welcome you again soon. Warmest Regards, Shalesh Executive, Guest Service

Dear Tina,Thank you for taking the time to provide your feedback following your recent stay with us. We are extremely delighted to learn that you had enjoyed your stay at Somerset Kuala Lumpur. Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory. In the meantime, we cannot wait for your next return to Somerset Kuala Lumpur and we look forward to creating another memorable stay.

Dear Karen, Thank you for your review. We are delighted to learn that you have enjoyed your stay with us and we look forward to welcome you again!

Dear Paul,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear Noel,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear Eddie, Thank you for your feedback. We are glad that you have enjoyed your stay with us. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear Abdulmuhem,Thank you for your feedback. We are glad that you have enjoyed your stay with us. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

Dear Stacey,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Supervisor, Guest Service

Dear LaMonica, Thank you for your feedback. We are glad that you have enjoyed your stay with us. We hope to see you again. Warmest Regards, Shalesh | Supervisor, Guest Service

Dear Thomas, Thank you for your feedback. We are glad that you have enjoyed your stay with us. We hope to see you again. Warmest Regards, Shalesh | Supervisor, Guest Service

Dear Stephen, Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh | Supervisor, Guest Service

Dear NUR FUADIAH, Thank you for your rating. We look forward to welcome you again. Warmest Regards, Atira Lyani ROSLI | Assistant Manager, Guest Service

Dear NAM ANN, Thank you for your rating. We hope to see you again. Warmest Regards, Atira Lyani ROSLI | Assistant Manager, Guest Service

Dear Seng Tatt, Thank you for your feedback. We are delighted to learn that we have met your expectation. Look forward to welcome you again.

Dear Puan Ina, Thank you for your feedback. We are glad that you have enjoyed your stay with us. We hope to see you again. Warmest Regards, Shalesh | Supervisor, Guest Service

Dear Rozitha, Thank you for sharing your feedback on your recent visit. We are truly pleased to hear that we have met your expectations in terms of our comfortable apartment and service. We look forward to welcoming you back for another seamless experience soon

Dear Valued Guest, Thank you for choosing to stay with us and taking the time to share your most valuable feedback. We are very sorry to read about your experience on your last trip. We have shared your disappointment with our team and again reinforced the importance of our standard of service. It is only through guests such as yourself who take the time to share such reviews that we are able to continually monitor and enhance our level of guest experience. We do hope to have an opportunity to personally welcome you back to our hotel in the very near future

Dear Azlin, Thank you for your rating. We hope to see you again.