Dear Rajbans,Thank you for sharing your feedback with us. We are delighted to hear that you found your stay at our hotel comfortable and clean.Maintaining a high standard of cleanliness and providing a comfortable environment for our guests are top priorities for us, and we are pleased that our efforts were reflected in your experience. Your satisfaction is our ultimate goal, and we are grateful for your positive feedback.If there is anything to make your future stays with us even more memorable, please do not hesitate to let us know. We appreciate your support and look forward to welcoming you back for another stay.Regards,Wilson LowResidence Manager

Dear Eng Khim,Thank you for your support. Looking forward to hosting you again.Regards,WilsonResidence Manager

Dear Yew Li, Thank you very much for your kind feedback! We're thrilled to hear that you enjoyed your stay with us. Looking forward to hosting you again.Regards,Wilson Low, Residence Manager

Dear Keith, Thank you for your comment. We will look into the matter you mentioned and will informed the respective department further check on the setting. Thank you and we hope we can see you again in the future. Regards, Wilson Resident Manager

Dear Jeong Taek, Thank you for your support. Looking forward to hosting you again. Regards, Wilson-Residence Manager

Dear Cai Lian Joyce,Thank you for your support. Looking forward to hosting you again.Regards,WilsonResidence Manager

Dear Eng Khim,Thank you for your support. Looking forward to hosting you again.Regards,WilsonResidence Manager

Dear Seng Ngoh, Thank you for your support.Looking forward to hosting you again.Regards,WilsonResidence Manager

Dear Eng Khim,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you found our hotel's easy access to the shopping mall convenient during your stay. we look forward to welcoming you back to our hotel in the future. Regards, Wilson Low Residence Manager

Dear Tuck Foo,Thank you for your comment. We will look into the matter you mentioned and will informed the respective department responsible for this. On the other hand, we greatly appreciate of you mentioning the service provided by our staff.Thank you and we hope we can see you again in the future.

Dear Alvin,Thank you for your feedback following your stay with us. Its really valuable for us as we need them to identify which area we have to focus for our improvement.We sincerely apologize for the damaged light bulb and the dropped of shampoo and shower holder. Thank you for highlighting and we will forward this to our engineering so that they could ensure it won't happen again.Thank you.

Dear DanielThank you for taking the time to provide your feedback following your recent stay with us. We are extremely delighted to learn that you had enjoyed your stay.Our colleagues are dedicated to ensuring your stay with us is seamless and impeccable and each creating a memory. In the meantime, we cannot wait for your next return, and we look forward to creating another memorable stay. WilsonResidence Manager

Dear Mohammed,Thank you for your review. Sometimes my reception staff is working alone per shift thus understandably it increases the waiting time for our guests. I apologize on behalf of my team. I take note of your comment and we'll see what we can do about this.Thank you.

Dear Yung Chien,Thank you for your positive review. It is our pleasure to hear you enjoy your stay with us and the good food offers by various restaurants around us. I am gratified to read my staffs are delivering service up to your standard. I hope we can see you again in the future.Thank you.

Dear Hiroshi,Its nice to hear you were enjoying the food around, since our strategic location is one of our greatest strength. We provide a comfortable room with apartment style for the comfort of our residence. Thank you for your positive comment and hopefully we be able to see you back in the future.Thank you and regards,Syazami ZainolGuest Service Manager

Hi Chee Seng,We are so sorry to hear what you have experienced.We will look this matter very seriously and will improve.Thank you. - Regards.

Hi Terry,Thank you for choosing us as your preferred accommodation. We have taken note your feedback and will highlight this for future improvements. Truly apologized for the inconvenience.

Dear Cheng Tu,Thank you for your review.

Hi Chu-Beng,We are so happy to hear you enjoyed your stay with us.We will forward your kind review to the team for motivation for them in order to sustain their good work. Should you need accommodation in Petaling Jaya, please do not hesitate to come back staying with us. We will be more than happy to welcoming you. Lastly, thank you so much.

Hi Chong,Thank you so much for keep trusting us as your preferred accommodation. Thank you as well for your feedback, rest assured, we will take note and it is the gem for us to continue upgrading our level of customer's satisfaction.

Dear Sheng-Lung,Thank you for the review and the opportunity to be your temporary accommodations.

Dear Teck Soon,Thank you, so glad to hear you have a comfortable stay with us.

Hi, we are sorry to hear what you have experienced. We will take note and will improve in future. Thank you for staying with us.

Hi Mi Suk,Thank you for writing us the feedback. Very sorry to hear what you have experienced in your last stay with us. We will investigate on the issue and will definitely try to improve.

Hi Gerald,Thank you for your good feedback

Hi,Thank you for the feedback, so happy to hear you enjoy your stay with us.

Dear Peter,Thank you for your feedback after staying with us. Its nice to hear our staff provide service up to the standard that make guest like you comfortable and have a pleasant stay. Regarding our mineral water, as we are moving forward towards sustainability, to reduce the use of plastic, we does not provide mineral water in the room. Instead we provide water dispenser in the corridor of each floor for guest to take drinking water anytime. Last but not least, thank you so much for your review.Thank you.

Dear Hui Hwong,Thank you for giving us a good rating.

Hi K K,Thank you so much for the review, we are so happy to hear you have a wonderful stay with us.

Dear Seng,Thank you for leaving us with a good comments.

Hi Ling-Chih,Thank you so much for the good review. Please come again.

Thank you for your feedback. Truly glad to hear you enjoy your stay with us. Please come again we are more than happy to welcoming you.

Dear Pan, I am sorry to hear our product was not up to the standard that we as group upheld to. Rest assured, I will definitely relay your comment to the responsible department for their improvement. Hope to welcome you back in the future, to allow us the opportunity to serve you better. Thank you.

Thank you for your support

Dear Katrina, Our rooms are specially designed for the comfort of guest whether you are travelling in a group or with family. Hence, its nice to hear the room served its purpose. Thank you and we look forward to welcoming you back in the future. Thank you and regards, Syazami Zainol - Snr. Guest Service Manager

Thank you for sharing your review on your recent visit. We will continue to improve on our services.

Please accept our sincere apology for the inconvenience you may experienced. I have taken note and convey your feedback to the departments concern for their improvement plan. Please be assured that we will continue in our improvement efforts to provide excellent service and products to our residents.

Thank you for sharing your review on your recent visit. We will continue to improve on our services.

Dear Mel, Please accept our sincere apology for the inconvenience you may experienced. I have taken note and convey your feedback to the departments concern for their improvement plan. We will continue in our improvement efforts to provide excellent service and products to our residents.

Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concerns.

Thank you for sharing your review on your recent visit.

Dear Teck Seng, thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Li Wen HO - Snr. Operations Executive

Dear Mung Quan, thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Li Wen HO - Snr. Operations Executive

Dear Mr. Simon, thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We noted on your feedback and rest assured we have shared your feedback with our Housekeeping Manager and will continue to work on further improvements. We sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Li Wen HO - Snr. Operations Executive

Dear John, thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Li Wen HO - Snr. Operations Executive

Dear Jren-Chit, thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Li Wen HO - Snr. Operations Executive

Dear Joanne, Thank you for sharing your recent stay experience with us. We are delighted that you enjoyed our spacious well-appointed apartments with a fully equipped kitchen. As Somerset Damansara Uptown Petaling Jaya is directly linked to the Starling mall, we are happy that you enjoyed the various service outlets as well as F&B outlets within a short walking distance. We will continue to work on further improvements to our services and facilities in order to provide our residents with a thoroughly pleasant stay experience. Thank you for your valued patronage. We look forward to welcoming you again in the near future. Warm Regards, Li Wen HO - Snr. Operations Executive

Dear Guest, thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Best regards, Li Wen HO - Snr. Operations Executive