Near by tourist atteaction, it good for travel in town
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มกราคม 2019
การตอบกลับจาก Vijay วันที่ 30 ม.ค. 2019
Dear Valued Guest,
Warm greetings from MOV Hotel Kuala Lumpur!
Thank you for sharing your feedback and your kind words towards our service, comfort and location. We are so glad that you feel like being home when you're here. I will share your kind feedback to the team who would continually seek ways to further enhance the stay experience of valued guests like yourself.
I look forward for an opportunity to welcome you back with a better stay experience in future.
We wish you a Happy New Year!
Best regards,
Vijay
PR Assistant Manager
Loved this hotel. Great room. Great staff. WiFi problems in the room were my only concern. Only my phone would connect, not MacBook Air for some reason.
Rooftop pool and specialty lighting in the room made my stay excellent. I will stay again! Thank you.
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon
8/10 ดี
Anthony
เดินทางกับครอบครัว
6 เม.ย. 2024
Nice rooms comfortable
Anthony
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Saiful วันที่ 6 เม.ย. 2024
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon
The firework was also annoying at night , and the security always played phone during their working hour
POK YEUNG
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Saiful วันที่ 5 เม.ย. 2024
Hello Pok Yeung,Thank you for sharing your feedback with us regarding the festive fireworks in KL city during the month of Raya Aidilfitri. We understand that this may have caused some disturbance during your stay. To address this, we are actively looking into enhancing the soundproofing on our walls to minimize any potential disruptions in the future. Additionally, we will be bringing attention to your feedback during our training sessions to our security personnels to ensure that all guests, including yourself, feel safe and well-attended to throughout your visit. We appreciate you bringing these concerns to our attention as it helps us improve our services and ensure a more enjoyable experience for all our guests. Thank you!Sincerely,MOV Hotel Management
Best location room a bit small but very good hotel very clean
Medhi houas
เข้าพัก 17 คืน, มีนาคม 2024
การตอบกลับจาก Saiful วันที่ 5 เม.ย. 2024
Thank you for your kind feedback regarding our customer service and interior design. We truly take pride in both aspects of our business. We also appreciate your feedback regarding the mild odor issue, and please rest assured that we take such matters very seriously. We are committed to making improvements, and we hope that when you visit us again, you'll notice these positive changes. Thank you once again for your valuable input.
10/10 ดีเลิศ
Lai Ngoh
29 มี.ค. 2024
Lai Ngoh
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Saiful วันที่ 1 พ.ค. 2024
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon
The staff and facilities at MOV Hotel were excellent! Very kind and helpful. I would definitely stay there again and I highly recommend it!
Frank
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Saiful วันที่ 25 มี.ค. 2024
We're happy to learn that you enjoyed our hotel's facilities and convenient location near many attractions, including the iconic Petronas Towers. We strive to exceed our guests' expectations, and we're delighted that we were able to deliver on our promise to provide a memorable experience.
Greetings from MOV Hotel Kuala Lumpur,We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality. Thank you for your compliments on the design and services.We hope to have the privilege of serving you on many more visits to the MOV in the future.Regards,Front Office
Thank you for taking the time to leave us a lovely review of your recent stay at Mov KL. We are glad you enjoyed your stay and it's great to hear that you found our location convenient for the purpose of your visit. We look forward to welcoming you back sometime very soon.
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon
10/10 ดีเลิศ
KOTA
5 มี.ค. 2024
KOTA
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Saiful วันที่ 25 มี.ค. 2024
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon
Un excellent rapport qualité/prix. Personnel lmpeccable. Piscine, patio chambre A .
Denis
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Saiful วันที่ 8 มี.ค. 2024
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon
6/10 พอใช้
Pattarapong, Bangkok
29 ก.พ. 2024
Pattarapong
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Saiful วันที่ 22 มี.ค. 2024
Thank you for staying with us and sharing your review during your recent stay.
Hello,We greatly appreciate your decision to stay with us once again, especially considering your last visit was four years ago. Your loyalty means a great deal to us.Could you please provide us with some details regarding your recent stay? We want to address the air conditioning issue you've brought to our attention. Your feedback is invaluable to us as we strive for continuous improvement in our services.Thank you for taking the time to share your thoughts with us. We look forward to resolving this matter promptly and ensuring your next stay with us is nothing short of exceptional.Sincerely,MOV Hotel Management
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon
6/10 พอใช้
Kazunori
17 ก.พ. 2024
Kazunori
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Saiful วันที่ 22 มี.ค. 2024
Thank you for staying with us and sharing your review during your recent stay.
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon
10/10 ดีเลิศ
Ling
2 ก.พ. 2024
Ling
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Saiful วันที่ 22 มี.ค. 2024
Thank you for staying with us and sharing your review during your recent stay.
Thank you so much for the perfect 10/10 rating! We're thrilled to know that you had an excellent experience during your stay. We appreciate your support and hope to welcome you back for another outstanding stay in the future!
Nice, centrally located property. Only negative is that the hotel smelled of strong cleaning fluids. Kind of like pine sol. It was a very strong smell.
Bridgette
เข้าพัก 5 คืน, มกราคม 2024
การตอบกลับจาก John วันที่ 24 ม.ค. 2024
Thank you for your positive feedback about our centrally located property. We're glad to hear you enjoyed your stay. However, we apologize for the strong smell of cleaning fluids, which we understand can be quite overwhelming. Your comfort is important to us, and we appreciate your patience. We'll address this issue to ensure a more pleasant atmosphere for our guests in the future. We hope for the chance to welcome you again and provide an improved stay.
6/10 พอใช้
Ronnie
เดินทางเพื่อธุรกิจ
22 ม.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Nice showers and beds .air-conditioning is as loud as a jet engine impossible to sleep
Ronnie
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก John วันที่ 24 ม.ค. 2024
Thank you for your feedback. We're pleased to hear that you enjoyed our showers and beds. However, we apologize for the inconvenience caused by the loud air-conditioning, making it difficult to sleep. Your comfort is our priority, and we appreciate your insights. We will address this issue promptly to ensure a more peaceful stay for our guests. We appreciate your valuable insights and hope to have the opportunity to welcome you back for an improved experience.
The room was on the small side which led to many inconveniences: walking around suitcases, lack of storage space, etc.
Stanley
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก John วันที่ 24 ม.ค. 2024
Thank you for sharing your feedback with us. We're sorry to hear that the size of the room caused inconveniences, such as difficulty maneuvering around suitcases and limited storage space. We appreciate your insights, and we'll take this into consideration as we work towards improving our accommodations. We hope for the chance to welcome you again and provide an improved stay.
Thank you for your feedback. We're pleased to hear that you found our hotel conveniently located near Jalan Alor Street, and within an 8-minute walk to LOT10 and the subway station. We apologize for the inconvenience caused by the lack of hot water during the first two days of your stay due to maintenance. We appreciate your understanding, and we assure you that we are continuously working to enhance our services. We hope to welcome you back for an improved experience.
Thank you for the perfect rating! We are thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay.
Thank you for taking the time to share your feedback. We appreciate your choice to stay with us. We value your insights and look forward to the opportunity to host you again in the future.
The only thing I think they need to add is wash clothes for in the showers. The staff were always happy to help if you had any questions.
Duncan
เข้าพัก 13 คืน, ธันวาคม 2023
การตอบกลับจาก John วันที่ 24 ม.ค. 2024
Thank you for the perfect rating! We are thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay.
10/10 ดีเลิศ
Peter
27 ธ.ค. 2023
Peter
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก John วันที่ 24 ม.ค. 2024
Thank you for the perfect rating! We are thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay.
Thank you for taking the time to share your feedback. We appreciate your choice to stay with us. We value your insights and look forward to the opportunity to host you again in the future.
Room smells bad really bad and not that clean as it should for hotel calming 4 stars , noisy area at night specially if thy give a lower floor , I’m glad i booked only two nights and moved to another place
alaa
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Front Office วันที่ 23 ธ.ค. 2023
We appreciate your positive feedback! It's fantastic to hear that our hotel met your expectations. We sincerely apologize for any shortcomings in our service regarding the smoking smell in your room. We deeply regret that we didn't handle the situation better, and we have addressed this with our team to ensure it doesn't happen again.
Thank you for taking the time to leave us a lovely review of your recent stay at MOV KL. We are glad you enjoyed your stay and it's great to hear that you found our location convenient for the purpose of your visit. We look forward to welcoming you back sometime very soon.
We're overjoyed that you had a memorable experience with us! Your feedback is a testament to the hard work and dedication of our entire team. We can't wait to exceed your expectations on your next visit.
We're happy to learn that you enjoyed our hotel's facilities and convenient location near many attractions, including the iconic Petronas Towers. We strive to exceed our guests' expectations, and we're delighted that we were able to deliver on our promise to provide a memorable experience.
We're happy to learn that you enjoyed our hotel's facilities and convenient location near many attractions, including the iconic Petronas Towers. We strive to exceed our guests' expectations, and we're delighted that we were able to deliver on our promise to provide a memorable experience.
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. It is great to hear that our staff went beyond to make your stay exceptional and ensure that you were comfortable during your time with us. Our team takes pride in providing excellent service and creating a memorable experience for all of our guests. Our associates sincerely look forward to welcoming you back soon.
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. It is great to hear that our staff went beyond to make your stay exceptional and ensure that you were comfortable during your time with us. Our team takes pride in providing excellent service and creating a memorable experience for all of our guests. Our associates sincerely look forward to welcoming you back soon.
Room size was sufficient for a short stay. The curved shower area was unique and functional.
Many dining options in the surrounding area. Short walking distance to Lot 10 & Pavilion. An excellent lodging choice in Bukit Bintang area.
Thank you for staying with us at MOV Hotel Kuala Lumpur and for sharing your review.I am thrilled to hear you had a fantastic experience and enjoyed our facilities, services and hospitality. Your kind compliments will serve as an inspiration to our team to continue providing exceptional service and deliver hospitality from the heart.
We are very thrilled to be awarded a perfect score from you. It’s wonderful to know that you had a memorable time with us. This will motivate us to continue to work hard to serve our guests. For a parking issue, we are trying to tie up with a few vendors that are safer for our guests, especially ladies. Thank you for taking the time to review us and we look forward to having you back again.
8/10 ดี
MASANAO
3 ธ.ค. 2023
MASANAO
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Halim วันที่ 23 ธ.ค. 2023
We are committed to providing the best possible experience for our guests, and we hope to have the opportunity to serve you again in the near future. If there's anything else we can do to enhance your future stay, please don't hesitate to let us know. Thank you once again for your feedback, and we look forward to welcoming you back soon.
Great location and staff. We have a very late flight back home so we were offered a late check out at 1pm. We could also use the pool facilities on the roof top which had great showers shampoo etc. We were also given towels and mineral water from the nice guy at the reception. We will definitely recommend this hotel, walking distance to Petrona Towers and the good street Jalan Alor is 3 minutes away.
We're happy to learn that you enjoyed our hotel's facilities and convenient location near many attractions, including the iconic Petronas Towers. We strive to exceed our guests' expectations, and we're delighted that we were able to deliver on our promise to provide a memorable experience.
At MOV Hotel, our primary goal is to ensure that our guests have a memorable and enjoyable experience, so it is incredibly rewarding to know that we succeeded in meeting your expectations. We strive to provide exceptional service, comfortable accommodations, and a welcoming atmosphere, and it's wonderful to hear that we were able to deliver on all fronts.
At MOV Hotel, our team strives to create unforgettable moments for all our guests, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We will make sure to share your compliments with our entire staff, as they work tirelessly to provide exceptional service.We look forward to welcoming you back on your next visit to MOV Hotel. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.
I don't like the smell of the lobby . Neutral perfume is OK. Not everybody like the strong smell.
Eleonor
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Halim วันที่ 21 พ.ย. 2023
We sincerely apologize for the shortfalls you have encountered in your smell sense. We take noted them and have addressed this to Public Area department. We take all complains seriously to ensure a pleasant experience to our guests throughout their stay.
6/10 พอใช้
yuk
17 พ.ย. 2023
yuk
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Halim วันที่ 20 พ.ย. 2023
Thank you for choosing MOV Hotel Kuala Lumpur as your staycation destination and we will definitely share your feedback with the respective department for further improvement. We look forward to be of service to you in the near future. Have a wonderful day and stay safe
Thank you for taking the time to leave us a review. We are happy to know that you have found our hotel to be of good value, and we certainly enjoyed being of service to you during your stay here. Our associates sincerely look forward to welcoming you back soon
10/10 ดีเลิศ
Jorge
9 พ.ย. 2023
Jorge
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Halim วันที่ 11 พ.ย. 2023
Thank you for your review. We truly appreciate and are grateful for your support for our hotel and we are glad to know that you have found us to be of good value. We certainly enjoyed being of service to you during your stay and all of us sincerely look forward to welcoming you back soon.
Thank you for staying with us at MOV Hotel Kuala Lumpur and for sharing your review.I am thrilled to hear you had a fantastic experience and enjoyed our facilities, services and hospitality. Your kind compliments will serve as an inspiration to our team to continue providing exceptional service and deliver hospitality from the heart.