"I was disappointed with the room.It definitely needed a refurbishing since it looked old and tired.
The bathroom was particularly disappointing with a great deal of work to bring it to the star rating.
The spa too could do with a facelift.
The one place that I felt was 5 star was in the dinning room with the chef and the catering manager taking the accolade,overall a lovely place to stay at."
"We, family of 6 stayed there for 5 nights in dec21.
Pros:
1. Spacious rooms with powerful heater in place.
2. Good breakfast. Dinner is lip smackingly delicious.
3. Great heritage properry.
4. Very good service
Cons:
1. The approach road to the property is very very steep."
"Property is in a very quiet, calm, safe place. Service and staff were very helpful and awesome.Great breakfast and dinner.
The 2 major cons are the uphill and the distance away from mall road.
We booked 2 rooms and one of the room was smaller in size and not a deluxe."
"Property needs a new customer service and experience approach consistent with the current trends and with the new on site administrator, things will definitely change going forward. "
"Whenever I go nainital, I prefer to stay in The Pavilion. Property location is very good,600-700 from main mall road. Rooms are spacious and clean. Staff is very supportive.
Food is delicious
"
"The most luxury hotel in Nainital. Stay with it's prime location near naini lake .The staff in humble and helpful. Thank you for the good experience. "
"There is no parking facility. We stayed in R.N. 15 top floor on 13th June. Rooms are dirty, smelly and filthy. Wash basin in bathroom is broken. No geyser in bathroom which is a basic need in a hill station. They charge Approx. Rs 4000/- per day which is far higher as compare to facilities available."
