The staff is very friendly and willing to help and book excursions and transfers at fair prices. The dorm room is clean with AC and a smell of bleach so you know the sheets were laundered. Lockers were well kept. The dorm room faces the street and has no soundproofing so you can hear all the noise (party vans, loud motorcycles, people, etc). Very tough on a light sleeper.
The only downfall was in the downstairs area: the stairway had half as many steps as it should making them tough to climb (not recommended for anyone with mobility problems) and the bathrooms weren't very welcoming. There is one toilet room, one toilet/shower room, and one shower room at the back that I don't think is meant for guests judging by the cleaning supplies stored in front of it. Water pressure and heat is ok but everything is grimy and feels like you don't want to touch any surface in there. One sink's drain is broken and will splash onto your feet.
Overall good value for the price with very friendly staff, but the amenities could use some upgrading.